Who are we?
Ready to build Amazon's next $100B business? We're not just entering shipping - we're transforming how billions of packages move around the globe. By evolving Amazon's legendary fulfillment engine into an agile, intelligent shipping network, we're creating a resilient system that continuously optimizes to deliver on time, every time, for every business and every customer. Every shipment is more than just a box - it spins the flywheel faster, continuously enhancing our logistics network through scale, speed, and intelligence. As we increase density and reach, we're revolutionizing shipping for ALL businesses while simultaneously strengthening Amazon's own delivery capabilities - reducing costs and accelerating deliveries across our entire ecosystem.
What will you do?
We're hiring a Senior Solution Architect to drive enterprise customer launches, working hands-on with high-volume shippers (>10K packages) to design, implement, and optimize complex integrations with Amazon Shipping. You'll be the technical expert who enables both pre-sales opportunities and post-sales implementation, partnering closely with commercial teams to win enterprise deals and then ensuring flawless technical execution.
This role requires deep technical expertise combined with exceptional customer advisory skills. You'll dive deep into customer systems—analyzing WMS/TMS platforms, investigating logs, leveraging AI tools for troubleshooting, and architecting solutions that work right the first time. Your focus is on speed with correctness: reducing post-launch errors, accelerating time-to-first-shipment, and building reusable integration patterns that scale across our enterprise customer base.
You'll work at the intersection of pre-sales technical enablement and hands-on implementation. In pre-sales, you'll enable commercial teams to confidently pursue enterprise opportunities by validating technical feasibility and designing winning solutions. Post-sales, you'll lead end-to-end integration delivery - from requirements gathering through launch and optimization - ensuring enterprise customers successfully ramp volume on Amazon Shipping.
You'll collaborate closely with:
- Commercial teams on pre-sales technical enablement and enterprise deal support
- Enterprise customers (IT leaders, engineering teams, warehouse operations) on integration design and implementation
- System integrators and 3P platforms (ProShip, EasyPost, Centiro, etc.) on technical solutions
- Product and Engineering teams on feature requirements and platform improvements
- Collaborate with Solution Architects across US and EU markets on best practices and knowledge sharing
- Tech and Operations teams on post-launch support and optimization
Key job responsibilities
Enterprise Customer Launch Leadership
- Lead end-to-end technical delivery for enterprise launches: discovery, integration design, implementation, testing, and go-live.
- Run discovery on customer objectives and systems, and design integrations that work right the first time.
- Create launch plans covering architecture, testing, risk mitigation, and success criteria.
Pre-Sales Technical Enablement
- Partner with commercial teams on enterprise deals, providing technical validation and solution design.
- Present integration strategies to customer IT leadership and run feasibility assessments.
Hands-On Technical Execution
- Dive deep into WMS, TMS, API, and EDI flows; troubleshoot using logs, monitoring, and AI-assisted analysis.
- Lead implementation with customer engineering teams, ensuring correct API usage, error handling, and operational excellence.
Architecture and Best Practices
- Architect solutions that are extensible, secure, reliable, cost-optimized, and performant.
- Build reusable patterns and reference architectures; lead architecture reviews balancing speed and scalability.
Customer Advisory and Collaboration
- Serve as trusted technical advisor to senior IT and engineering leaders; present at QBRs.
- Inform Product and Engineering by translating customer needs into specifications; drive new API feature adoption.
- Document architectures and playbooks, and mentor peers across the SA team.
A day in the life
Your days balance pre-sales, technical execution, and customer advisory. Mornings involve reviewing integration metrics, joining sales calls with Fortune
500 prospects, and presenting technical capabilities for complex multi-warehouse environments.
You dive deep into customer issues—analyzing logs, identifying patterns, and implementing fixes with their engineering teams. You conduct discovery
sessions, lead architecture reviews for enterprise launches, and advocate for customer feature requests to Product Management.
Afternoons focus on strategic work—creating reusable integration patterns, preparing QBRs, and mentoring teammates. You collaborate with commercial teams, customer engineers, product managers, and operations—diving deep technically while maintaining strategic relationships to turn enterprise requirements into successful integrations.
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- 5+ years of infrastructure architecture, database architecture and networking experience
- Knowledge of AWS services, market segments, customer base and industry verticals
- Experience working with end user or developer communities
- Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Santa Monica - 153,600.00 - 207,800.00 USD annually
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually
USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually
USA, WA, Bellevue - 153,600.00 - 207,800.00 USD annually
