Top 73 Commerce manager Jobs in Santa Rosa, Ca

Membership & Guest Services Manager
STAGS LEAP WINE CELLARS LLC —Napa, CA
- $95,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- AD&D insurance
- Disability insurance
Quick Apply
PUBLIC & COMMUNITY RELATIONS MANAGER
GRATON RESORT & CASINO —Rohnert Park, CA
- From $100,000 a year
- Full-time
- Hospitality
- Marketing
- Computer literacy
3d
Senior e-commerce Merchandising Manager
Naked Wines —Sonoma, CA
- $115,000 - $130,000 a year
- Full-time
- Hybrid work
- Merchandising
- Office
- Mentoring
- Paid holidays
- Dental insurance
Quick Apply
9d
Automotive Sales Manager
Victory Dealer Group —Petaluma, CA
- $120,000 - $240,000 a year
- Full-time
- Dealership
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Junior Visual Manager (Palisades Men's)
Buck Mason —California
- $26 - $30 an hour
- Full-time
- Merchandising
- Entry level
- Under 1 year
Quick Apply
Store Manager (Palisades Women's)
Buck Mason —California
- $85,000 - $105,000 a year
- Full-time
- Merchandising
- Mid-level
- Mentoring
Quick Apply
Coffee Shop Manager (Fast Times - Palisades)
Buck Mason —California
- $70,000 - $75,000 a year
- Overnight shift
- Serving
- Hospitality
- Mid-level
Quick Apply
Operations Coordinator (Palisades Women's)
Buck Mason —California
- $24 - $30 an hour
- Overnight shift
- Computer skills
- 1 year
- Retail management
Quick Apply
Benefits Supervisor
City of Santa Rosa, CA —Santa Rosa, CA
- $122,933 - $157,052 a year
- Full-time
- HIPAA
- English
- Office
- Paid holidays
- Disability insurance
9d
Senior Technical Program Manager (TPM)
Keysight Technologies, Inc. —Santa Rosa, CA
- $138,750 - $249,750 a year
- Full-time
- Computer science
- Computer Science
- Schematics
- Health savings account
- Employee stock purchase plan
Material Procurement Specialist
Keysight Technologies, Inc. —Santa Rosa, CA
- $98,900 - $195,330 a year
- Full-time
- Oracle
- Office
- 8 years
- Health savings account
- Employee stock purchase plan
Assistant Manager - Santa Rosa Plaza, Hollister
Hollister —Santa Rosa, CA
- $26 an hour
- Full-time
- Merchandising
- Mid-level
- Supervising experience
- Store discount
- Paid parental leave
Assistant Cyber Store Business Manager (Full-Time)
Goodwill - Redwood Empire —Santa Rosa, CA
- From $25 an hour
- Full-time
- Microsoft Outlook
- Inventory management
- Computer literacy
- Dental insurance
- Paid time off
Store Manager - The Golf Mart
Worldwide Golf —Santa Rosa, CA
- $65,000 - $75,000 a year
- Full-time
- 5 years
- Word processing
- Merchandising
- Health savings account
- Health insurance
3d
Public Affairs Manager
CommuniCare+OLE —Calistoga, CA
- $91,374.40 - $111,675.20 a year
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- 403(b) matching
- Health savings account
Quick Apply
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Napa, CA
- $21.55 - $35.00 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
Applications Manager - Full Time - Headquarters
FRIEDMANS HOME IMPROVEMENT —Petaluma, CA
- $106,814 - $160,000 a year
- Full-time
- Computer science
- Computer Science
- Customer service
- 401(k)
- Tuition reimbursement
Quick Apply
Sales Advisor
LUV Car Wash —Cotati, CA
- Customer service
- Communication skills
- Outdoor work
- Health savings account
- Health insurance
Quick Apply
Senior Store Manager
Goodwill of the San Francisco Bay —Novato, CA
- From $100,000 a year
- Email
- Background check
- English
- Mid-level
- Commuter assistance
- Health insurance
21h
Store Manager In Training
Goodwill of the San Francisco Bay —Novato, CA
- $77,250 a year
- Email
- Background check
- English
- Mid-level
- Commuter assistance
- Health insurance
21h

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Membership & Guest Services Manager

STAGS LEAP WINE CELLARS LLC
Napa, CA

Quick Apply

Job Details

Full-time
$95,000 - $105,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Paid sick time

Qualifications

Wine industry
Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Employee relationship building
Managing hospitality teams
Metrics Reporting
Team development
Hiring
Key Performance Indicators
Professional development support
Team training
Sales management systems proficiency
Newsletters (communication methods)
Management reporting
Managing projects
CRM system proficiency
Order issue resolution
Cross-functional collaboration
General management
Analytics

Full Job Description

Description:

Company Summary:

Vinattieri 1385, Stag's Leap Wine Cellars, Antinori Napa Valley and Col Solare operate under the ownership of the Antinori family, one of Italy's oldest wine families. Individuals across our organizations share the family's core values: dedication to excellence, respect for heritage, commitment to innovation and to the art of winemaking, and support for people.

Stag's Leap Wine Cellars is one of Napa Valley's most storied estates, celebrated for its role in the 1976 Judgment of Paris. For five decades, the winery has built its reputation on terroir driven cabernet sauvignon and uncompromising quality, guided today by the Antinori family's commitment to long term stewardship and craftsmanship.

Summary of Position:

Responsible for the day-to-day operations of Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni membership programs and general customer service. This role develops and manages the Membership & Guest Services team, which delivers outstanding service while driving both wine sales and membership retention.

Classification: Full-Time, Salary/Exempt

Compensation: $95,000 - $105,000/year

Reports to: Director of Membership & Private Client Sales

Essential Duties:

Oversee the Membership & Guest Services team, ensuring they provide exceptional membership and general customer service support for Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni.
Support the team in acquiring new and retaining existing club members through proactive customer engagement, follow-up, and outstanding customer service across all interactions (phone, email, and in-person hosting as needed).
Develop and manage team incentive plans and provide monthly reports to payroll for processing.
Manage the execution of membership releases, including inventory volume planning, Commerce 7 club package setup, member communication, processing, and order resolution.
Oversee the development and distribution of release newsletters, digital newsletters, transactional emails, and membership event emails.
Collaborate closely with the DTC Operations Manager to address membership inventory needs, compliance updates, and pre-release checks.
Ensure all membership information, including collateral and online content, is current and accurate.
Lead the team in delivering exceptional customer service via phone and email, resolving shipping issues for club, tasting room, and web orders. Ensure timely communication with customers regarding delivery exceptions, weather holds, and order delays.
Hire, train, coach, and support the Membership & Guest Services team. Oversee team communication, scheduling, timecard approvals, annual performance reviews, and coordinate team meetings and individual check-ins.
Track and regularly report on membership metrics and key performance indicators.
Maintain regular communication with visitor center teams and management to keep them informed about membership events, release information, and membership incentives.
Partner with Special Events and Hospitality on successful events and promotions.
Complete other assignments and special projects as assigned.

Requirements:

Experience managing a club membership program is required.
Experience in the luxury goods sector is highly desirable.
Strong understanding of wine club membership models and DTC wine shipping best practices.
Exceptional leadership and team management skills with experience in hiring, training, and developing staff.
Strong customer service orientation with a proven ability to resolve issues efficiently and effectively.
Excellent verbal and written communication skills.
Proficiency in using CRM (e.g., Commerce 7) and fulfillment systems.
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
Analytical skills to track and report on key performance indicators and membership metrics.
Ability to work collaboratively across departments and build strong relationships with internal and external stakeholders.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

Medical, Dental, and Vision
Supplemental Insurance available
Employer paid Life, AD&D, and STD
401k Plan w/match
Paid Vacation Time
Paid Sick Time
Opportunity for career advancement and continued education

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Quick Apply

Refine Your Search

commerce manager jobs in santa rosa, ca

Membership & Guest Services Manager

PUBLIC & COMMUNITY RELATIONS MANAGER

Senior e-commerce Merchandising Manager

Automotive Sales Manager

Junior Visual Manager (Palisades Men's)

Store Manager (Palisades Women's)

Coffee Shop Manager (Fast Times - Palisades)

Operations Coordinator (Palisades Women's)

Benefits Supervisor

Senior Technical Program Manager (TPM)

Material Procurement Specialist

Assistant Manager - Santa Rosa Plaza, Hollister

Assistant Cyber Store Business Manager (Full-Time)

Store Manager - The Golf Mart

Public Affairs Manager

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Applications Manager - Full Time - Headquarters

Sales Advisor

Senior Store Manager

Store Manager In Training

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