Top 19 Customer care coordinator Jobs in Santa Rosa, Ca

Community Outreach & Intake Coordinator
AgeWell PACE —Rohnert Park, CA
- $30 - $37 an hour
- Full-time
- Background check
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
1d
Front Desk Coordinator
IVX Health —Santa Rosa, CA
- $27.00 - $29.70 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Clinic
- Continuing education credits
- Health savings account
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Front Office Coordinator, Primary Care, (Petaluma), Full-Time, Days
MarinHealth Medical Network —Petaluma, CA
- $22.50 - $31.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Primary Care
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Patient Care Coordinator, Cardiovascular Medicine, Multi-Site (Larkspur/Petaluma/Novato), Full-Time, Days
MarinHealth Medical Network —Petaluma, CA
- $24.13 - $33.79 an hour
- 8 hour shift
- Spanish
- Hospital
- Computer literacy
Quick Apply
PCC - General Offices
Sonrava Health —Santa Rosa, CA
- $23 - $24 an hour
- Full-time
- Dental office
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
6d
New Patient Referral Coordinator
Evolve Restorative Center —Santa Rosa, CA
- $25 - $30 an hour
- Urgently hiring
- Medical office experience
- HIPAA
- Clinic
- Health insurance
- Dental insurance
Quick Apply
Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days
MarinHealth Medical Network —Petaluma, CA
- $22.50 - $31.50 an hour
- 8 hour shift
- Spanish
- Computer literacy
- English
Quick Apply
MEDICAL RECEPTIONIST - Front Office Coordinator
Evolve Restorative Center —Santa Rosa, CA
- $22 - $26 an hour
- Full-time
- Background check
- Private practice
- Spanish
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator
ALLIED OMS NEWCO LLC —Napa, CA
- Full-time
- Bilingual
- Dental office
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
CHW Certified Enrollment Coordinator
Mindful Living —Sebastopol, CA
- $22 - $28 an hour
- Weekends as needed
- Spanish
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Client Care Coordinator (Bilingual Preferred)
Ceres Community Project —Santa Rosa, CA
- $21.05 - $23.50 an hour
- Weekends as needed
- Hybrid work
- Spanish
- Writing skills
- Adults
Quick Apply

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Community Outreach & Intake Coordinator

AgeWell PACE -
Rohnert Park, CA

Quick Apply

Job Details

Full-time
$30 - $37 an hour
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
403(b)
Professional development assistance
Life insurance

Qualifications

Spanish
Customer communication
Medical documentation
Managed care
Intake
Writing skills
BLS Certification
In-person customer service
Employee relationship building
English
High school diploma or GED
Driver's License
Bachelor's degree
Communications
Medicaid regulations
Experience working with individuals from underserved communities

Full Job Description

AgeWell PACE Community Outreach & Intake Coordinator

Job Summary

As a PACE (Program of All-Inclusive Care for the Elderly) the primary responsibility of the Community Outreach & Intake Coordinator is the on-going recruitment and enrollment of PACE participants into the program and the growth and maintenance of an optimal enrollee census. In addition, the Community Outreach & Intake Coordinator is responsible for supporting all public awareness efforts of the program including the marketing of services to providers, referral sources and the community at large and all public relations efforts both locally and statewide.

Position Responsibilities

Community Engagement: Build and maintain relationships with local communities, senior centers, faith communities, and other relevant organizations to promote awareness of PACE services.
Outreach Events: Plan and coordinate outreach events, health fairs, program tours, open houses, workshops, and informational sessions to educate the community about PACE and its benefits.
Marketing Materials: Develop brochures, flyers, and presentations to effectively communicate the value proposition of PACE to diverse audiences.
Networking: Collaborate and build relationships with healthcare providers, social workers, case managers, and others to identify potential participants for the PACE program and facilitate referrals.
Educational Initiatives: Conduct training sessions and educational workshops for community members, caregivers, and healthcare professionals to increase understanding of PACE services and eligibility criteria.
Data Tracking: Maintain accurate records of outreach activities, participant demographics, and referral sources to evaluate the effectiveness of outreach efforts and inform future strategies.
Cultural Sensitivity: Demonstrate sensitivity to the cultural and linguistic diversity of the community served, ensuring that outreach materials and activities are inclusive and accessible to all.
Partnership Development: Identify opportunities for partnership and collaboration with local agencies, advocacy groups, and community leaders to support the mission of the PACE organization. Plans and manages all marketing resources within an approved budget.
Coordinate scheduling and follow-through of potential PACE participants and their family members to determine eligibility.
Provide tours at AgeWell PACE as well as home.

Possess the Ability To

Work independently and as an effective member of a team.
Establish and maintain effective interpersonal relationships with all levels of staff, other programs, agencies, members, providers, and the public.
Communicate effectively, both verbally and in writing, with individuals from varying cultural backgrounds. Strong presentation skills are essential.
Prepare concise and clear reports.
Effectively utilize computer and appropriate software and interact as needed with AgeWell PACE Information Systems.
Foster and model an effective team environment, where each team member is held accountable for their independent work.
Meet a standardized set of competencies for the specific position description established by AgeWell PACE and approved by regulatory agencies before working independently.
Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.
Pass a criminal background which will verify that the candidate is: not excluded from participation in Medicare and Medicaid programs; has not been convicted of criminal offenses related to their involvement in Medicaid, Medicare, other health insurance or health care programs, or social services programs under title XX of the Act; and have not been convicted of physical, sexual, drug or alcohol abuse.

Knowledge of

Culture and needs of the socially and ethnically diverse population AgeWell PACE serves.
Principles and practices of health care service delivery, managed care, health care systems.
Effective HMO, Medi-Cal, Medicare, and senior care related marketing & outreach activities.
Community-based organizations, agencies, and community services.
Strategies for effective communication with diverse communities and the ability to develop contacts and generate referrals.

Experience & Education

Bilingual (English/Spanish)
Bachelor’s degree in marketing, communications, public relations or related field desirable; High School diploma required.
Minimum two years’ experience working in a customer service role; outreach or sales experience preferred.
Knowledge of and/or experience with HMO, Medi-Cal/Medicaid, Medicare, and senior care related sales and marketing experience, preferred.
Familiarity and/or experience with caring for older adults.

Certifications/Licenses Required

CA valid driver’s license and reliable transportation.
Proof of current vehicle insurance (if applicable).
Must take and pass the State of California DHCS PACE and Medi-Cal Marketing Certification exam within 60 days of hire.
Valid BLS certification in accordance with the American Heart Association guidelines required upon hire.

Pay: $30.00 - $37.00 per hour

Benefits:

403(b)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer care coordinator jobs in santa rosa, ca

Community Outreach & Intake Coordinator

Front Desk Coordinator

Front Office Coordinator, Primary Care, (Petaluma), Full-Time, Days

Patient Care Coordinator, Cardiovascular Medicine, Multi-Site (Larkspur/Petaluma/Novato), Full-Time, Days

PCC - General Offices

New Patient Referral Coordinator

Front Office Coordinator, Cardiology, Multi-Stie, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days

MEDICAL RECEPTIONIST - Front Office Coordinator

Patient Care Coordinator

CHW Certified Enrollment Coordinator

Client Care Coordinator (Bilingual Preferred)

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