Position Summary
The Program Manager, Homeless Services Lake County provides leadership and operational oversight for the Safe Parking, and Homeless Prevention Program participants as part of a county-wide effort to engage individuals and families experiencing homelessness into services and long-term housing. The Program Manager, Homeless Services works in close coordination with the Lake County homeless service providers, the Coordinated Entry System (CES) and Catholic Charities’ staff to ensure people experiencing or at risk of homelessness are efficiently assessed for housing, shelter, and services within the framework of Housing First principles and practices. The Program Manager, Homeless Services Lake County ensures compliance with agency policy and procedures and implements best practices.
The Program Manager, Homeless Services in Lake County is a remote work position.
Dimensions
Staff: Supervision (1-15), Direct Reports (1-6), Volunteers (15-20)
Agency-wide Committees: Management Workgroup
Safety Steering Committee
Management Team Functions
1. Responsible for the implementation of strategic initiatives, annual goals, budget guidelines, operational timelines, and data/service integration.
2. Recognize opportunities for improvement and make recommendations for efficiency.
3. Facilitate cross-department collaboration and integration.
4. Manage to agency approved budget and make ongoing recommendations for reductions or additives in expenditures where possible.
5. Manage day to day risks.
6. Measure performance to improve the quality of services provided internally and externally.
7. Responsible for day-to-day operations and delivery of the organization’s services.
8. Make recommendations for innovation within assigned service areas.
9. Support all staff in compliance and fidelity to related policies and procedures.
10. Create peer to peer partnerships to establish strong working relationships internally and externally.
11. Complete reports and assist with requests for data and reporting for internal and external evaluation.
12. Work with individual staff to develop personalized training goals and expectations.
13. Implement data systems and gather data to ensure high quality service internally and externally
14. Actively implement all available approaches to support the growth and success of staff.
15. Actively role model and create actions and conditions for agency alignment with mission, vision, and values.
Essential Functions
1. Provide leadership, supervision, and performance management to assigned employees, including Homeless Prevention staff, Safe Parking staff, and Emergency Shelter Program participants to succeed in daily work meeting agency requirements. Ensure staff receive appropriate training that supports skill development, adheres to best practice standards, funding requirements, and all data collection guidelines.
2. Respond to red-level or high-severity incidents during off-duty hours, as assigned, using professional judgment to ensure client, staff, and program safety while upholding agency protocols.
3. Partner with HR in recruiting and interviewing new team members. Plan, lead and facilitate regularly scheduled staff meetings. Ensure employee training provides skill development, meets best practice standards, funding requirements, and all data collection guidelines.
4. Assist in the oversight and management of all assigned contract budgets, including regular review of revenue and expense activity. Ensure all grant funding requirements are managed. Make recommendations for improvements in efficient program performance and operations.
5. Oversee timely and accurate administrative processes including completion of payroll/timekeeping approvals and reporting.
6. Support the collection, aggregation, and analysis of data in the Homeless Management Information System (HMIS), Data Link, and other software programs to ensure grant compliance and to support program improvement. Complete monthly, quarterly, and annual reports as assigned. Assist with requests for data and reporting to ensure compliance with grants and funding agency requirements and continuous improvement.
7. Provide strong, clear, and consistent communication with other agency programs and with external partners to ensure collaborative relationships to assist participants. Attend all required meetings internally and externally to ensure program goals are achieved.
8. Monitors facility maintenance of the safe parking site and the implementation of safety protocols and the site safety plan in coordination with the facilities department.
9. Respond to programming needs in crisis situations with flexibility and compassion for the participants that we serve and to support the needs of staff members.
10. Ensure implementation of program policies and procedures in line with best practice standards. Implement performance and quality improvement process in compliance with the agency’s process.
11. Oversee the maintenance of case records and case record reviews to monitor participant progress and operational documentation, ensure HIPAA compliance, and assure that corrective actions are made to all case records as indicated by case record review reports. Support the performance and quality review process and continuous improvement.
12. Participate in professional development opportunities and trainings based on performance reviews, to support grants and contracts compliance, best practice standards, and quality improvement efforts.
13. Build and maintain collaborative relationships to assist participants in accessing services, shelter, and permanent housing.
14. Build trusting relationships with persons experiencing housing instability and develop a rapport that leads to acceptance and openness to seeking help.
15. Build long-lasting relationships with community partners. Meet with community partners to discuss assisting participants in ending their period of homelessness and providing support services.
16. Support the Mission, Vision, and Values of Catholic Charities in the performance of all essential job functions and responsibilities.
17. Ability to perform essential job functions with or without reasonable accommodations to the workplace or work processes.
Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.
Other Responsibilities
1. Work with the Diocese of Santa Rosa and local parishes as appropriate and requested.
2. Perform other related duties as assigned.
Agency Culture
It is essential that all employees of Catholic Charities aspire to the following:
- A commitment to the agency’s mission, vision, and values.
- A commitment to excellence in everything we do.
- A commitment to performance and quality improvement.
- A commitment to outcomes and measured results.
- A commitment to innovation and to what is possible.
Education, Experience and Skills Required
1. Bachelor’s degree and two years’ work experience in a human service field required with experience working with people experiencing homelessness strongly preferred; two to four years supervisory and management experience required; four to six years’ experience working with homeless populations may be considered as a substitution for a degree.
2. Demonstrated ability to implement and manage budgets.
3. Ability to accurately collect and report on data required for grants and other funding sources.
4. Ability to lead, organize, inspire people from all walks of life; understanding of people from different cultures and value systems and understanding of the causes of poverty and vulnerability.
5. Computer literacy required including experience with Microsoft 365. Ability to teach and supervise others in how to implement online tools; willingness to learn and apply new software and platforms as necessary for the work.
6. Excellent written and verbal communication, organizational skills, conflict resolution, and problem-solving skills.
7. Excellent interpersonal skills, cooperative, friendly, proactive, and helpful attitude with clients and co-workers of all ages and socio-economic backgrounds. Ability to work closely with other employees to ensure a positive, constructive environment within the program or department, and throughout the agency.
8. Excellent time management skills with a proven ability to meet deadlines. Self-starter, able to work independently with minimal supervision as well as to successfully collaborate on a team.
9. Ability to prioritize tasks and to delegate them when appropriate. Strong supervisory and leadership skills. Ability to make appropriate decisions based on training and experience when faced with multiple options.
10. Passion and enthusiasm for the mission of Catholic Charities and its clients.
11. Complete and have approved a CCNWC Remote Work Request within one week of hire.
12. Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation. Must be willing and able to travel between agency sites.
13. Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies, prior to start of employment.
14. Bilingual (English/Spanish) preferred but not required.
Job Analysis/Job Description Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is often required to stand, walk, travel, and stoop or bend. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit or stand for extended periods while using a computer.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent incoming telephone calls, scanners, and copiers as well as a wide range of clients or at times clients in distress contribute to a noise level of average to above average.
Employee signature below constitutes employee's understanding of the essential duties, functions, and requirements of the position.
Employee Signature_______________________________________________ Date______________
