Top 20 Call center representative Jobs in Santa Rosa Ca

Contact Center Agent
Independent Living Systems —Santa Rosa, CA
- $17 - $23 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
8d
Retail Support Specialist
DSI Systems —Santa Rosa, CA
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
Outbound Inside Sales Representative
First American Home Warranty —Santa Rosa, CA
- $17.69 - $23.56 an hour
- Full-time
- Mid-level
- Business development
- Organizational skills
- Paid training
- Employee stock purchase plan
Quick Apply
Telemarketer - State Farm Agent Team Member
Renee Hyde - State Farm Agent —Windsor, CA
- $55,000 - $80,000 a year
- Full-time
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Outbound Inside Sales Representative
First American Financial Corporation —Santa Rosa, CA
- Mid-level
- Business development
- Organizational skills
- Paid training
- Employee stock purchase plan
Computer Support Specialist
V2X —Saint Helena, CA
- Full-time
- Word processing
- Mid-level
- 3 years

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Contact Center Agent

Independent Living Systems -
Santa Rosa, CA

Quick Apply

Job Details

Full-time
$17 - $23 an hour
8 days ago

Qualifications

Customer records maintenance
Record keeping
Phone communication
Administrative experience
High school diploma or GED
Managing clients in a customer support role
Telephone systems
Clerical experience
Customer interaction during outreach
Office phone management
Quality data entry
Customer data entry

Full Job Description

We are seeking a Contact Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.

About the Role:

The Contact Center Agent will serve as an essential point of contact between members, healthcare providers, and administrative teams. The Contact Center Agent’s primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. The Contact Center Agent will contribute to the smooth operation of the contact center by maintaining accurate records and adhering to established protocols and compliance standards. The Contact Center Agent must handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive member experiences and organizational goals. Ultimately, the Contact Center Agent’s efforts will help facilitate effective communication and support the delivery of quality health and social care to vulnerable populations.

Minimum Qualifications:

High School Diploma or GED.
Proven experience working in a contact center environment, preferably within healthcare or a related field.
Ability to manage high volume contact center demands.
Familiarity with inbound and outbound customer service processes and phone systems.
Basic clerical experience and technical knowledge including accurate data entry and record keeping.
Ability to work flexible hours to accommodate contact center shifts.
Strong interpersonal and communication skills with the ability to engage with diverse populations.

Preferred Qualifications:

Associate's degree
Experience specifically in healthcare services or medical contact centers.
Experience with Microsoft Office Suite
Knowledge of healthcare terminology and member privacy regulations such as HIPAA.
Certification in customer service or contact center operations.

Responsibilities:

Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
Handle a high-volume of inbound and/or outbound calls, providing accurate information on healthcare services, scheduling, and member and provider inquiries in a professional, courteous, compassionate and empathetic manner.
Provide accurate, timely, and high-quality support through active listening, identifying needs, resolving concerns, and education on available programs, benefits and services, and processes.
Document call details, update member records, and utilize contact center systems and clerical tools accurately and strive for first call resolution in all interactions.
Collaborate with internal and external stakeholders to resolve issues and escalate concerns when needed.
Ensure compliance with healthcare regulations, service level agreements, organizational policies, and confidentiality standards in all communications.
Maintain established standards for schedule adherence, attendance, quality, member and provider satisfaction, and performance (including average handle time, after call work time, and outreach targets).
Demonstrate professionalism through reliability, teamwork, strong work ethic, initiative, organization, and ongoing participation in training and professional development.
Perform other duties as assigned.

Quick Apply

Refine Your Search

call center representative jobs in santa rosa ca

Contact Center Agent

Retail Support Specialist

Outbound Inside Sales Representative

Telemarketer - State Farm Agent Team Member

Outbound Inside Sales Representative

Computer Support Specialist

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