Top 21 Inbound call center representative Jobs in Santee, Ca

Prenatal Patient Service Representative, Call Center
Family Health Centers of San Diego —El Cajon, CA
- $25.00 - $29.12 an hour
- Full-time
- Spanish
- Clean driving record
- Computer literacy
- Vision insurance
Quick Apply
9d
Sales Representative – Inbound Call Center Sales
Wholesale Warranties —San Diego, CA
- $80,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Service Representative (Remote/WFH)
Debtwave Credit Counseling —Escondido, CA
- $17 - $20 an hour
- Online Application
- Remote
- Spanish
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
4h
Call Center Service Representative
Pedder Auto Group —Poway, CA
- Full-time
- Entry level
Quick Apply
Call Center Representative
CRA MSO LLC —Chula Vista, CA
- $16.00 - $19.50 an hour
- Urgently hiring
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Customer Service Associate
ZED Electric —San Diego, CA
- $28 an hour
- Full-time
- Google Workspace
- Residential
- Electrical experience
- Health insurance
- Dental insurance
Quick Apply
Customer Experience Specialist I
PROMETHEUS LABORATORIES INC —San Diego, CA
- $24 - $30 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Customer Support Representative
Saphireco Enterprises —San Diego, CA
- From $18 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Paid training
- Paid holidays
Quick Apply
4d
Collections Specialist
RESORT RECOVERY SOLUTIONS LLC —San Diego, CA
- $20 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
- Paid holidays
- Paid time off
Quick Apply
Business Development Representative (Community Liaison)
Caring Transitions —La Mesa, CA
- $18 - $20 an hour
- Part-time
- Marketing
- Bachelor of Science
- Mid-level
Inside Sales Representative
California Settlement Services, Inc. —Encinitas, CA
- $17.25 - $22.98 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Quick Apply

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Prenatal Patient Service Representative, Call Center

Family Health Centers of San Diego -
El Cajon, CA

Quick Apply

Job Details

Full-time
$25.00 - $29.12 an hour
9 days ago

Benefits

Vision insurance

Qualifications

Spanish
English
High school diploma or GED
Driver's License

Full Job Description

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Job Roles

Answer inbound telephone calls in assisting patients needing information.
Manage each call in a pleasant, professional, and helpful manner.
Direct callers to the appropriate area in a timely fashion.
Provide information requested and ensure caller has all the information necessary.
Assist patients with scheduling appointments, rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines. Accurately document outcomes.
Input all related information on calls received into the computer system accurately and timely.
Seek assistance and direction on unusual circumstances and issues that may arise.
Perform other duties as assigned.

Education/Certifications/Licenses/Registrations

High school diploma or GED equivalent required.
Traveling between sites and other locations is occasionally required. Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Reasonable accommodation may be provided on a case-by-case basis. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

2 years customer service experience required.
Minimum 6 months experience working in a Call Center preferred.
Possess clear speaking voice and diction.
Knowledge of medical terminology and/or medical front office procedures preferred.
Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
Ability to work with a diverse group of people possessing different cultures, life experiences, and socioeconomic backgrounds.
Bilingual in Spanish/English required.
Ability to communicate effectively with callers who speak English as a second language.
Intermediate written and verbal communication skills.
Intermediate computer literacy (i.e., use computer system to manage and schedule appointments, access electronic medical record information, etc.).

Physical Requirements/Working Environment

Bending (neck): OCCASIONALLY (1 - 3 HRS)

Bending (waist): RARELY (0-1 HRS)

Carrying 0 - 10 lbs: RARELY (0-1 HRS)

Carrying 11 - 25 lbs: NEVER

Carrying 25 - 50 lbs: NEVER

Carrying 51 - 75 lbs: NEVER

Carrying 75 lbs: NEVER

Climbing (ladder): NEVER

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: NEVER

Exposure to blood borne pathogens and biohazards: NO

Exposure to dust, gas, fumes, or chemicals: Office supplies

Fine manipulation: OCCASIONALLY (1 - 3 HRS)

Kneeling: RARELY (0-1 HRS)

Lifting 0 - 10 lbs: RARELY (0-1 HRS)

Lifting 11 - 25 lbs: NEVER

Lifting 25 - 50 lbs: NEVER

Lifting 51 - 75 lbs: NEVER

Lifting over 75 lbs: NEVER

Power Grasping: OCCASIONALLY (1 - 3 HRS)

Pulling 0 - 10 lbs: OCCASIONALLY (1 - 3 HRS)

Pulling 11 - 25 lbs: RARELY (0-1 HRS)

Pulling 25 - 50 lbs: RARELY (0-1 HRS)

Pulling 51 - 75 lbs: NEVER

Pulling over 75 lbs: NEVER

Pushing 0 - 10 lbs: RARELY (0-1 HRS)

Pushing 11 - 25 lbs: RARELY (0-1 HRS)

Pushing 25 - 50 lbs: RARELY (0-1 HRS)

Pushing 51 - 75 lbs: NEVER

Pushing over 75 lbs: NEVER

Reaching (above shoulder level): RARELY (0-1 HRS)

Reaching (below shoulder level): RARELY (0-1 HRS)

Repetitive use of hand: CONSTANTLY (6+ HRS)

Simple Grasping: OCCASIONALLY (1 - 3 HRS)

Sitting: CONSTANTLY (6+ HRS)

Standing: OCCASIONALLY (1 - 3 HRS)

Twisting: RARELY (0-1 HRS)

Use of Personal Protective Equipment: N/A

Walking: OCCASIONALLY (1 - 3 HRS)

Working around equipment and machinery: Office equipment

Ages of Patients Served: N/A

We are excited to share that the salary range for this position is:

$25.00 - $29.12

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

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Refine Your Search

inbound call center representative jobs in santee, ca

Prenatal Patient Service Representative, Call Center

Sales Representative – Inbound Call Center Sales

Customer Service Representative (Remote/WFH)

Call Center Service Representative

Call Center Representative

Customer Service Associate

Customer Experience Specialist I

Customer Support Representative

Collections Specialist

Business Development Representative (Community Liaison)

Inside Sales Representative

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