Top 34 Production & fulfillment Jobs in Saranac, Mi

Customer Education Lead
Right Rope —Saranac, MI
- $40,000 - $75,000 a year
- Full-time
- Background check
- Pass drug screening
- No experience needed
- Health savings account
- Paid holidays
Quick Apply
4d
Senior Controls Engineer
Invio Automation —Grand Rapids, MI
- Customer service
- Analysis skills
- Senior level
Quick Apply
Field Service Controls Engineer
Invio Automation —Grand Rapids, MI
- Up to 50% travel
- Customer service
- Engineering
Quick Apply
Production Associate
SCHUIL COFFEE COMPANY —Grand Rapids, MI
- $17 - $19 an hour
- Full-time
- Clean driving record
- Continuous improvement
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
5d
Bilingual Recruiter
Workbox Staffing —Grand Rapids, MI
- Full-time
- Spanish
- English
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Bilingual Recruiter
Workbox Staffing —Grand Rapids, MI
- Full-time
- Spanish
- English
- Bachelor's degree
- Opportunities for advancement
Quick Apply
Production & Fulfillment Operator
Affinity Mfg Co. —Rockford, MI
- $18 - $20 an hour
- Part-time
- Warehouse
- Warehouse experience
- In-person
Quick Apply
Area Manager, Early Career - (2027) - Michigan
Amazon.com Services LLC - A57 —Caledonia, MI
- $65,200 - $75,000 a year
- Weekends as needed
- Customer service
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Health insurance
11d
Robotics Warehouse Associate
Amazon Warehouse —Caledonia, MI
- $19.25 - $20.75 an hour
- Overtime
- 18 years or older
- Military encouraged
- Entry level
- Flextime
- On-the-job training
Backoffice Processor
KION Group AG —Grand Rapids, MI
- $71,625 - $100,000 a year
- Full-time
- 5 years
- Mid-level
- Bachelor's degree
Parts Assembly Technician
Unist, Inc. —Grand Rapids, MI
- $20 - $27 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
16h
Production Manager
Gibraltar Building Products —Hastings, MI
- Hybrid work
- Research
- Mid-level
- Residential
- Paid jury duty
- AD&D insurance
Quick Apply
8d
Operations Analyst
Gibraltar Building Products —Hastings, MI
- Hybrid work
- 6 years
- Customer service
- Mid-level
- Paid jury duty
- AD&D insurance
Quick Apply
8d
Sr. HR Manager
Amazon.com Services LLC —Caledonia, MI
- $149,600 - $202,400 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Conflict management
- AD&D insurance
- Health insurance
Distribution Associate - 44th Street Grand Rapids
Flexfab —Grand Rapids, MI
- Full-time
- Forklift
- High school diploma or GED
- Warehouse
Senior Intercompany Buyer
KION Group AG —Grand Rapids, MI
- $87,000 - $125,000 a year
- Full-time
- 8 years
- Bachelor's degree
- Organizational skills
Title Examiner - Central States
Ardán, Inc., A Community of Companies —Grand Rapids, MI
- $60,000 - $65,000 a year
- Full-time
- Customer service
- Word processing
- Research
- Paid holidays
- Disability insurance
Quick Apply
14d
Customer Service / Project Manager
Gilson Graphics —Grand Rapids, MI
- $40,000 - $50,000 a year
- Microsoft Outlook
- Mid-level
- Experience equivalent to degree accepted
Quick Apply
Repack Supervisor - 1st Shift
Proper Beverage Co. —Kentwood, MI
- Full-time
- Mid-level
- Warehouse experience
- Leadership
- Health savings account
- Health insurance
Quick Apply
21h
Outside Sales Grand Rapids
WESTERN STATES ENVELOPE COMPANY —Grand Rapids, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Health insurance
Quick Apply

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production & fulfillment jobs near saranac, mi

Customer Education Lead

Right Rope -
Saranac, MI

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Job Details

Full-time
$40,000 - $75,000 a year
4 days ago

Benefits

Health savings account
Paid holidays
Health insurance
401(k)
Flexible spending account
Paid time off
401(k) matching
Employee discount

Qualifications

Live chat
English
Organizational skills
Typing
Account management
Grammar Experience
Time management

Full Job Description

Customer Education Lead

Right Rope is a fast-growing company, passionate about making and selling the highest quality rope in the world. We want to provide our customers with a world-class online experience so they are empowered to confidently choose the right products for their diverse applications. The overall mission for the Customer Education Lead is to shift from individual customer service to proactively building a scalable educational experience. This will allow customers to intuitively self-serve to answer their questions, meet their needs, and automate routine support requests. This will improve customer confidence in finding and purchasing the right rope for their unique situation, and streamline the customer journey to create a better overall experience.

About You

You genuinely care for people and are passionate about empowering others through education. You are professional and polite, with positive and assertive written and verbal communication skills. You are willing to go above and beyond to help people, but also won’t allow yourself to be disrespected in the process. You actively listen to the needs of others and seek to understand their pain points, goals, and objectives. You can think quickly and creatively about how to solve problems and achieve the best results. You are organized and efficient and can handle multiple open-ended tasks and prioritize several competing responsibilities simultaneously. You are consistent and reliable in solving problems and maintaining appropriate follow-through, earning the trust of customers and teammates. You have a growth mindset and want to build and scale customer education to make a big impact on the business.

Responsibilities

This position will begin by managing the daily needs of customers as they reach out by phone, email and chat to:

Discuss and get helpful advice about project and product selection needs
Place orders, change orders, fix incorrect orders, look up orders, etc
Coordinate communication between customers and production and fulfillment staff
Track packages, troubleshoot transit and carrier issues, file claims, etc
Help facilitate and coordinate critical expedited shipments
Process returns, refunds, exchanges, etc
Process tax exemptions, set up business accounts, process purchase orders, etc
Manage invoicing, pricing, billing, reporting and other financial data as needed
Solve minor platform and website updates including descriptions, pricing, errors, etc
Other opportunities if needed, and time allows

While managing the day-to-day and moment-to-moment customer needs, you will be using what you learn about gaps and friction points in our customer journey to preemptively solve problems at scale. You will work on automating workflows to address common questions and reduce the amount of time it takes for a customer to gain knowledge and confidence. For a person with a growth mindset and the needed skills, there are opportunities to grow into additional responsibilities such as:

Expanding the customer education department for future business objectives
Hiring, training and managing teammates as needed
Helping to build and scale our Learning Center of all rope knowledge
Making helpful video content to improve customer experience
Participating in future website design/development, SEO, SEM, CRO, UI/UX, etc
Implementing technology initiatives
Higher levels of leadership and management

Schedule

Full-time, in-person 40 hours / week 7:30 a.m. - 4:00 p.m. is ideal, but part-time and flexible schedules may be available.

Compensation

Full-Time: $40k - $75k+ depending on your skills, performance and contribution to business growth.

Benefits

Paid Time Off (accrual basis, begin accrual upon start-date)
401k with company match (after 90 days)
Wellness Stipend or YMCA membership discount (after 90 days)
Paid Holidays (after 1 week orientation, for full-time only)
Health Insurance & Health Savings Account (full-time only, after 90 days)

Qualifications

High integrity, dependability, time management and organization skills
Excellent written and verbal communication skills, including grammar, spelling and proper punctuation (without supervisor oversight) with appropriate style and layout based on the purpose and audience.
Positive, assertive, customer service skills
Works well in an environment with several competing priorities
Growth mindset, coachable and adaptable
Able to make sound decisions based on principles in nuanced situations
Able to document step-by-step processes and build internal and external facing support resources
Able to touch-type quickly and accurately
Preferred, customer service or instructional facilitation / educator experience

Job Type: Full-time

Pay: $40,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Employee discount
Flexible spending account
Health insurance
Paid time off

Shift:

Day shift

Application Question(s):

Are you willing to undergo a background check, in accordance with local law / regulations?
Are you willing to take a drug test, in accordance with local law / regulations?

Language:

English (Required)

Ability to Commute:

Saranac, MI 48881 (Required)

Work Location: In person

Quick Apply

Refine Your Search

production & fulfillment jobs in saranac, mi

Customer Education Lead

Senior Controls Engineer

Field Service Controls Engineer

Production Associate

Bilingual Recruiter

Bilingual Recruiter

Production & Fulfillment Operator

Area Manager, Early Career - (2027) - Michigan

Robotics Warehouse Associate

Backoffice Processor

Parts Assembly Technician

Production Manager

Operations Analyst

Sr. HR Manager

Distribution Associate - 44th Street Grand Rapids

Senior Intercompany Buyer

Title Examiner - Central States

Customer Service / Project Manager

Repack Supervisor - 1st Shift

Outside Sales Grand Rapids

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