Top 28 Customer care manager Jobs in Sarasota Fl

Customer Service Manager
ZoomAround, LLC —Sarasota, FL
- $60,000 - $80,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Health insurance
- Dental insurance
Quick Apply
4d
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Sarasota, FL
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
7d
Customer Service - Self Storage Manager
Public Storage —Sarasota, FL
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
2d
Customer Success Manager
TENEX.AI —Sarasota, FL
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Customer Experience Manager FT
Michaels Stores —Sarasota, FL
- Weekends as needed
- Mid-level
- Retail management experience
- Health insurance
- Dental insurance
FT Customer Experience Manager
Michaels Stores —Sarasota, FL
- Weekends as needed
- Mid-level
- Retail management experience
- Health insurance
- Dental insurance
Commercial Client Administrator
Hancock Whitney —Bradenton, FL
- Full-time
- Administrative experience
- High school diploma or GED
- Organizational skills
Manager, Customer Education & Enablement
TENEX.AI —Sarasota, FL
- Full-time
- Hybrid work
- Office
- Senior level
- Leadership
- Relocation assistance
Emergency Management/Emergency Response-Client Services Representative
CERES ENVIRONMENTAL SERVICES INC —Sarasota, FL
- $55,000 - $70,000 a year
- Full-time
- Remote
- Ability to lift 50 pounds
- Business development experience
- Analysis skills
- Travel reimbursement
- Health insurance
Quick Apply
Retail Customer Experience Manager-FT
Michaels Stores —Bradenton, FL
- Weekends as needed
- Mid-level
- Retail management experience
- Health insurance
- Dental insurance
Customer Support & Sales Mgr (Individual Contributor) - Remote
Safran —Sarasota, FL
- Full-time
- Remote
- Mid-level
- Travel
- Organizational skills
Financial Center Client Services Representative II
Liberty Savings Bank, FSB —Sarasota, FL
- Full-time
- Research
- Mid-level
- Office
Quick Apply
Client Services Manager
CERES ENVIRONMENTAL SERVICES INC —Sarasota, FL
- $115,000 - $160,000 a year
- Full-time
- Remote
- Computer literacy
- Windows
- 3 years
- Travel reimbursement
- Health insurance
Quick Apply
Ascent Managing Director Client Advisor
U.S. Bank National Association —Sarasota, FL
- $186,150 - $240,900 a year
- Full-time
- CPA
- 11+ years
- Finance
- Paid holidays
- Disability insurance
Client Service Rep-Personal Lines
IMA Financial Group —Sarasota, FL
- Microsoft Word
- Microsoft Excel
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Private Client Manager II
Bank of America —Sarasota, FL
- Full-time
- Background check
- 7 years
- CPA
Financial Center Client Services Supervisor
Liberty Savings Bank, FSB —Bradenton, FL
- Full-time
- Mid-level
- Office
- Mentoring
Quick Apply
13d
Stormwater Client Lead/Senior Project Manager- FL
HireOTS —Sarasota, FL
- $123,600 - $172,800 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Marketing
Brinks Home —United States
- Full-time
- 5 years
- Analysis skills
- Continuous improvement
- Health savings account
- AD&D insurance
Quick Apply

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Customer Service Manager

ZoomAround, LLC
Sarasota, FL

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Outlook
Management
Sales
Sales management experience
Inventory management
Customer service
Procurement experience
Employee relationship building
Manager experience
Assistant manager experience
Profit & loss
Driver's License
Supervising experience
Team management
Driving
Team training
Customer service manager experience
Customer relationship management
Conflict management
Mentoring
POS
Relationship management
Retail management experience
Leadership
Negotiation

Full Job Description

Position: Customer Service Manager
Company: ZoomAround
Location: Sarasota, FL
Reporting Relationship: Reports directly to VP of Operations & CEO

Pay Range: $60,000-$80,000 Salary, plus Monthly Bonuses & Commissions

CUSTOMER SERVICE MANAGER

At ZoomAround, we believe our success is driven by the people who create exceptional experiences for our customers every day. We are passionate about delivering industry-leading customer service while building a positive, energetic workplace where our Team Members are empowered to grow, succeed, and enjoy coming to work.

We are seeking an experienced, driven, and people-focused Customer Service Manager to lead our Customer Service Department across multiple locations. This is a leadership role responsible for developing high-performing teams, driving revenue growth, maintaining exceptional customer satisfaction, and creating a culture built on accountability, teamwork, and continuous improvement.

As the Customer Service Manager, you will oversee the daily operations of the Customer Service Department, including reservations, scheduling, routing coordination, customer communications, and overall department performance. You will recruit, hire, train, coach, and develop Team Members while providing regular feedback, role-playing, and sales coaching to improve customer interactions, increase conversion rates, and maximize revenue opportunities

Beyond managing daily operations, you will play a vital role in shaping the culture of the department. You will inspire your Team to deliver exceptional service, celebrate successes, foster collaboration, and create a fun, positive, and high-energy environment where Team Members feel valued, motivated, and supported. Through your leadership, you will build a culture that balances accountability with encouragement while helping each individual reach their full potential.

If you are a positive leader who thrives on developing people, improving processes, driving sales, and creating an outstanding customer experience, we invite you to join our Team and help lead ZoomAround's continued growth and success.

PROFESSIONAL EXPERIENCE

Proven experience in planning, training, hiring, and managing a team of five or more employees in a customer service and sales environment
Experience handling inbound sales calls, as well as storefront sales
Strong sales acumen with a track record of closing sales while setting clear and accurate customer expectations
Skilled in developing and executing schedules that align with customer requirements, ensuring timely delivery and quality standards
Experience with reviewing daily sales and revenue targets, identifying and reporting discrepancies
Experience utilizing Point of Sales Systems
Ability to execute delivery and pickup schedules daily
Ensuring a safe environment for employees through adherence to safety policies, assessing and eliminating hazards, improving housekeeping standards, conducting incident investigations, and implementing corrective action.
Recommending and implement strategies to improve quality, meet on-time delivery, and fiscally responsible by maintain cost within budget.
Ensuring accurate inventory control of all onsite vehicles.
Planning and recommending necessary product workflows.

RESPONSIBILITIES

Create and maintain a fun, positive, and high-energy work environment where team members feel valued, motivated, and excited to come to work each day.
Responsible for overall sales & customer service for all locations
Lead and implement sales strategies to increase revenue across all locations
Responsible for maintaining a high level of customer service & satisfaction across all locations
Oversee all aspects of the Service Delivery department
Continuously evaluate and improve customer service processes, systems, and workflows to increase efficiency, enhance the customer experience, and support company growth
Regularly meet with individual team members to provide coaching, role-playing, and feedback on closing techniques to improve conversion rates
Monitor sales performance metrics to drive growth and identify areas for improvement
Lead regular sales meetings to set expectations, review goals, and share best practices
Oversee the routing of timely deliveries and pickups
Oversee cart availability and optimization to ensure maximum revenue, while preventing double bookings
Responsible for the recruiting, interviewing, hiring, training, & performance accountability for all team members
Establish goals and reporting for personnel
Conduct monthly team meetings and quarterly reviews
Assist in monitoring the status, readiness, and availability of vehicles to support operational needs.
Oversee weekly personnel scheduling and payroll
Assist in troubleshooting of vehicle issues
Report to Executive Team on team and individual performance
Promote and maintain a positive, engaging, and team-oriented workplace culture
Communicate directly with management team on overall Customer Service performance

QUALIFICATIONS

Customer Service and/or Sales Experience 5+ years (preferred)
Prior leadership experience, leading a team or multiple projects
Demonstrated successful management of stressful situations
Must enjoy working in a fast-paced work environment within a rapidly growing company
Ability to work 8:30AM-5:30PM Tuesday – Saturday with changes as needed during peek seasons
Working knowledge of Microsoft Outlook, Excel, & Point of Sales Systems

PHYSICAL DEMANDS

Must be able to lift, carry, and place supplies up to 25 pounds without assistance
Possible reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Communicate effectively in person, by telephone, or by using telecommunications equipment
Enters and locates information on computer
Visually verifies information, often in small print
Presents information to small and large groups
Safely operates motor vehicles
Experience driving pickup trucks with trailers (preferred but not required)

BENEFITS

Fast Paced Friendly Team Environment
Paid Time Off
Health Insurance
401k after 60 days of employment
Bi-Weekly Pay
Bonus Opportunities

SCHEDULE

Thursday to Monday *Weekends, holidays & 6 days a week as needed

*Note: During specific date ranges more hours may be required.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

10 hour shift
8 hour shift

Experience:

Leadership: 2 years (Preferred)
Customer service: 2 years (Preferred)
Sales: 2 years (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer care manager jobs in sarasota fl

Customer Service Manager

Registered Client Administrative Manager

Customer Service - Self Storage Manager

Customer Success Manager

Customer Experience Manager FT

FT Customer Experience Manager

Commercial Client Administrator

Manager, Customer Education & Enablement

Emergency Management/Emergency Response-Client Services Representative

Retail Customer Experience Manager-FT

Customer Support & Sales Mgr (Individual Contributor) - Remote

Financial Center Client Services Representative II

Client Services Manager

Ascent Managing Director Client Advisor

Client Service Rep-Personal Lines

Private Client Manager II

Financial Center Client Services Supervisor

Stormwater Client Lead/Senior Project Manager- FL

Manager, Customer Marketing

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