Top 22 Help desk Jobs in Sartell, Mn

Help Desk Analyst II
Scipi Companies —Saint Cloud, MN
- $30 - $36 an hour
- Clean driving record
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
12d
Customer Integration Solution Specialist
Marco Technologies —Saint Cloud, MN
- $28.00 - $43.40 an hour
- Mid-level
- Organizational skills
- Business
1d
Level 2/3 Managed Services Engineer
Tech Check —Sartell, MN
- $60,000 - $75,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Technical Support Scientist II
CEDENT —Saint Cloud, MN
- Monday to Friday
- Background check
- Pass drug screening
- Mid-level
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Saint Cloud, MN
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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Customer Integration Solution Specialist
Marco Technologies —Saint Cloud, MN
Serve as the primary technical liaison between Sales/Customer Success and Marco's IS/engineering team, escalating unresolved technical issues and advocating for…
$28.00 - $43.40 an hour
1d
Network and Server Administrator
Osseo Ind School District 279 —Maple Grove, MN
Expressing technical terms and situations to technical and non-technical customers. Ability to develop new approaches to complex design problems.
$76,568 - $95,232 a year
8d

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Lead, Commercial Technical Operations
WOW! —Columbus, OH
Assist with the testing, certification, implementation, and ongoing support of new WOW! Ability to learn billing platforms and online technical support tools.
$28 - $32 an hour
Quick Apply
4h
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

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Help Desk Analyst II

Scipi Companies
Saint Cloud, MN

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Job Details

$30 - $36 an hour
12 days ago

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee stock ownership plan

Qualifications

Customer communication
Mobile device support
Incident management software
NetSuite
Driver's License
Customer support ticket management
Mobile device management
Intune
Active Directory management
IT department experience

Full Job Description

Job Title: Help Desk Analyst II
Are you looking to take your IT career to the next level and provide advanced, technical support to a Minnesota Star Tribune Top 200 Workplace? Scipi Companies might have the role just for you!

Company Intro:
Scipi is the parent company to North Central, Sunburst Memorials and Parts Midwest. Scipi has been 100% employee owned since 2014 and is one of the oldest ESOPs in the state of Minnesota. Scipi is comprised of a shared services team for HR, IT, Marketing, and Accounting for our 3 companies. Our Mission Statement is: We make a difference in the lives we touch.

This position will serve multiple location throughout central MN but will be officed at our Sunburst Memorials Headquarters in St. Cloud, also known as the Granite City, is home to several parks and attractions highlighting our granite mining history. For example, Quarry Park and Nature Preserve is a 683 acre preserve with 20 former granite quarries and is a great place to swim, scuba, fish, climb, or admire.

Position Description:
As a Help Desk Analyst II, you will play a crucial role in supporting end users across multiple locations by resolving complex technical issues and serving as the primary escalation resource for our Help Desk Analyst I team. This position is ideal for someone who thrives on problem-solving, values collaboration, and is passionate about improving systems as well as the overall user experience!

This position has an hourly wage range of $30 - $36 per hour
This position is eligible for an annual, discretionary bonus

The position will remain open until filled with resume review ongoing

Essential Functions

Advance IT Support & Resolution: provide advanced technical support by diagnosing complex issues, determining root causes across systems, and managing the full incident lifecycle from intake through resolution and follow-up
Tier II Escalation Support: acts as a Tier II escalation resource, mentoring Tier I staff and providing guidance on technical troubleshooting and service procedures
Incident Documentation & Reporting: maintain accurate incident records and develop knowledge base documentation to support efficient issue resolution and knowledge sharing
Help Desk Analytics & Optimization: analyze Help Desk metrics to identify trends and implement process improvements that enhance service quality and reduce incident volume
Systems & Hardware Support: install and configure hardware and software, support system upgrades, and collaborate with cross-functional IT teams to resolve complex technical issues
User Support Services: deliver user training, develop instructional materials, and provide onsite technical support across multiple locations as needed

Top Benefits or Perks:
As a team member at Scipi, you’ll enjoy:

A path to ownership in the company through our Employee Stock Ownership Plan (ESOP)
Comprehensive benefits package, including health, vision and dental insurance and a Health Savings Account (HSA) option with a generous company contribution
Employer paid short-term and long-term disability coverage
Paid holidays and paid time off
A collaborative environment where we believe that laughter and fun bond us together

Knowledge, Skills, and Abilities:

Customer Service & Communication: deliver strong customer service with effective communication, maintaining composure under pressure while clearly translating technical concepts to non-technical users
Systems Troubleshooting & Analysis: independently diagnose and resolve complex technical issues across devices and systems while effectively managing competing priorities
Systems & Software Support: demonstrate proficiency in Microsoft Office, Windows environments, enterprise applications, and server administration, with working knowledge of NetSuite
Networking & Security Tools: utilize experience with networking infrastructure and security tools, including Ubiquiti systems and endpoint detection and response solutions
Automation & Scripting: Apply PowerShell and basic JavaScript skills to automate processes and improve system administration efficiency
Documentation & Team Support: maintain strong organizational and documentation practices while supporting team development through mentorship and guidance

Required Experience:

Associate’s Degree or specialized training in the IT field
Experience supporting enterprise environments, Active Directory, MS Intune, MS 365 Admin, ticketing systems, RMM, Mobile Device Management (MDM)
4+ years of experience in technical support, help desk, or related IT role
Valid Driver’s License with good driving record

Preferred Experience:

Bachelor’s Degree in IT-related field
Familiarity with ITIL practices or formal service management frameworks
A foundational understanding of networking concepts is required, equivalent to CompTIA Network+ certification level

Working Conditions/Physical Requirements:

Primarily office-based work environment with prolonged periods of sitting and computer use
Frequent use of hands and fingers for typing, handling equipment, and operating controls
Occasional need to climb, stoop, bend, or reach above shoulder height
Ability to lift up to 25 lbs. frequently and up to 50 lbs. occasionally
Occasional travel to company locations or events as needed

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information.
We provide reasonable accommodations to qualified individuals with disabilities as required by the Americans with Disabilities Act (ADA).

Quick Apply

Refine Your Search

help desk jobs in sartell, mn

Help Desk Analyst II

Customer Integration Solution Specialist

Level 2/3 Managed Services Engineer

Technical Support Scientist II

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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