The Executive Housekeeper, under the direction of the Director of Hotel, Retail & Sales (Sault location) or Hotel Manager (St. Ignace location), is responsible for the oversight of the Housekeeping Department operations for Kewadin Casino and for ensuring the quality standards are met and high levels of productivity are achieved. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.
ESSENTIAL FUNCTIONS:
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Manage hotel housekeeping team members by maintaining team member files: will interview, hire, fire, discipline, train, and complete annual performance reviews.
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Assist front line team members when shorthanded and during rush periods.
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Collaborate with other departments to coordinate a cleaning schedule and procedures without disrupting hotel operations.
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Develop and manage a department budget and monitor the department expenses.
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Order hotel stock, cleaning equipment, and prepares Request for Proposal (RFP) for outside cleaning services.
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Implement and maintain policies and standard operating procedures for the department.
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Conduct regular inspections of the hotel rooms, halls, and guest spaces for cleanliness, orderliness, and compliance with regulatory requirements.
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Address and resolve customer and team members issues promptly to maintain a high level of satisfaction.
ADDITIONAL RESPONSIBILITIES:
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Ensure team member compliance with departmental and casino policies.
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Monitor pool and spa for cleanliness, safety and water quality at the Vegas Casino.
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Evaluate and recommends necessary fixture and equipment updates.
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Coordinate pest control measures as needed.
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Attend and conduct department team meetings.
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Coordinate special cleaning projects.
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All other job-related duties as assigned.
CONTACTS:
Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, customers and outside vendor/service providers.
PHYSICAL REQUIREMENTS:
Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant standing, walking, stooping, kneeling, crawling, reaching, manual handling, use of hearing, smell, near/midrange/far vision, depth perception, color/field of vision, bending; frequent climbing, typing; occasional sitting and pushing Working conditions include constant exposure to air quality; frequent exposure to weather, extreme heat, noise, vibration and occasional exposure to wet/humidity. Potential hazards include constant exposure to high exposed places, chemicals, insecticides/pesticides, client contact, infectious exposure, needles/syringes, computer use; frequent equipment use and occasional exposure to moving mechanical parts. Protective clothing/equipment needed to perform the job includes safety glasses, gloves and dust masks as needed.
REQUIREMENTS:
Education: High School diploma or equivalent required.
Experience: Minimum of 4 years of experience working in a housekeeping management position required.
Certification/License: CEH (Certified Executive Housekeeper) preferred. Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission.
Knowledge, Skills and Abilities: Knowledge of equipment used in the maintenance of any and all flooring is required. Knowledge of a wide range of chemicals used in the hospitality business is required. Knowledge of or ability to learn to use word processing, spreadsheet, and database software is required. Knowledge of commercial laundry operations is required. Must be able to work in high stress environment and handle difficult situations. Must be able to work with minimal to no supervision. Must be able to communicate effectively both orally and in writing. Must have knowledge of or ability to learn to properly use cleaning supplies and chemicals. Must have good project management skills; provide strong leadership, prioritize project tasks, and meet project deadlines. Must effectively communicate with personnel, coworkers, subordinates, and general public. Must be able to work extended hours when needed. Must be flexible and available to work various shifts, including nights, weekends, and holidays. Must have financial management skills. Native American preferred.
