Guest Service Agent
Stonebridge —South San Francisco, CA
- $19 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
13d
Guest Services Agent
Hyatt Regency San Francisco Downtown SOMA —San Francisco, CA
- $36.06 - $37.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Stanford Court Hotel —San Francisco, CA
- $37.50 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Spa Guest Service Agent
Cavallo Point —Sausalito, CA
- $23.16 an hour
- Full-time
- Front desk
- Entry level
- Resort
- Free parking
- Health insurance
Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —San Francisco, CA
- $31.84 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Front Office Agent
TR Mission Management LLC —San Francisco, CA
- $35 an hour
- Part-time
- Hotel
- 1 year
- Entry level
Guest Services Representatives
Omni Hotels & Resorts —San Francisco, CA
- $35.09 an hour
- Full-time
- English
- Hotel
- Math
Quick Apply
Front Desk Agent - Full Time
Sage Hospitality —San Francisco, CA
- From $33.29 an hour
- Full-time
- No experience needed
- English
- Hotel
- 401(k) matching
- Referral program
Front Desk Agent
Hotel Del Sol —San Francisco, CA
- $27.46 - $28.09 an hour
- Nights as needed
- Bilingual
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent - Night Auditor
Four Points by Sheraton —South San Francisco, CA
- $19 - $21 an hour
- Part-time
- Bilingual
- ServSafe
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Best Western —Martinez, CA
- $17.50 - $18.50 an hour
- Weekends as needed
- Microsoft Word
- Basic math
- Hotel
- Health insurance
- 401(k)
Quick Apply
Guest Service Agent / Driver
Holiday Inn Hotel & Suites Oakland Airport —Oakland, CA
- $25.14 an hour
- Part-time
- Clean driving record
- Hotel
- Driver's License
- Health insurance
- Paid time off
Quick Apply
Front Desk Agent
AccorHotel —San Francisco, CA
- $36.50 an hour
- Full-time
- Computer literacy
- Windows
- Hotel
Quick Apply
6d
Front Desk Agent
YHB Hospitality LLC —San Francisco, CA
- $27.92 an hour
- Full-time
- Customer service
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Guest Services Agent
Staypineapple —San Francisco, CA
- $27.06 an hour
- Part-time
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hotel Zoe 425 N Point St San Francisco, CA 94133, USA —San Francisco, CA
- $31.21 an hour
- Weekends as needed
- Background check
- Microsoft Outlook
- Hotel
- AD&D insurance
- Paid holidays
Quick Apply
5d
Front Office Agent | Benefits Include: Paid Vacation, Free Room Nights, and MANY MORE!
Grand Hyatt San Francisco —San Francisco, CA
- $36.07 - $37.50 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Organizational skills
- Employee stock purchase plan
- Paid holidays
Reservations Agent
Handlery Hotels, Inc. —San Francisco, CA
- From $31.84 an hour
- Full-time
- Background check
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Front Office Agent
PEREGRINE TIBURON MANAGEMENT LLC —Belvedere Tiburon, CA
- $22 - $24 an hour
- Overtime
- US work authorization
- Entry level
- Resort
Quick Apply
Front Desk Agent
Hilton Garden Inn San Francisco - Oakland Bay Bridge —Emeryville, CA
- $20.19 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance

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Guest Service Agent

Stonebridge -
South San Francisco, CA

Quick Apply

Job Details

Full-time
$19 an hour
13 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Customer communication
Records maintenance
Cash amount verification
Hotel policy compliance
Property management tools
Financial transaction processing
Cash register operations
Financial record maintenance
Computer skills
Bookkeeping
Customer service problem-solving

Full Job Description

City, State:

South San Francisco, California

Title: Guest Service Agent

Location: South San Francisco, CA

FLSA: Non-Exempt

Status: Full-time

Reports to: Front Office Manager

Pay Range: $19.00

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

Greet, register, and assign rooms to guests upon their arrival.

Verify guest credit and establish payment methods for accommodation.

Keep accurate records of room availability and guest accounts using property management systems.

Compute bills, collect payments, and make change for guests.

Perform basic bookkeeping tasks, such as balancing cash accounts.

Issue room keys and provide necessary instructions to bell attendants.

Review accounts and charges with guests during the check-out process.

Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.

Transmit and receive guest messages using telephones or switchboards.

Coordinate with housekeeping and maintenance staff to address guest-reported issues.

Make and confirm reservations for guests.

Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

Previous experience in a hotel front desk or guest service role preferred.

Strong customer service and communication skills to interact effectively with guests and staff.

Proficiency in using property management systems and basic office software (e.g., Word, Excel).

Ability to handle cash transactions and perform basic bookkeeping tasks.

Excellent problem-solving abilities to resolve guest issues efficiently.

Strong organizational skills with attention to detail in managing guest reservations and records.

Ability to work independently and follow established hotel policies and procedures.

Work Environment:

Primarily indoor work within the hotel’s front desk and lobby areas.

Requires standing and walking for long periods throughout the shift.

Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies).

Flexible schedule required, including availability for evening, weekend, and holiday shifts.

Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-06-22

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Quick Apply

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