Top 36 Call center manager Jobs in Savage, Md

Contact Center Supervisor
Long Home Products —Savage, MD
- $48,000 - $55,000 a year
- Writing skills
- Mid-level
- Analysis skills
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Sr. Manager, Customer Care (Call Center)
WSSC Water —Laurel, MD
- $139,786 - $238,014 a year
- Full-time
- Writing skills
- Residential
- Presentation skills
6d
Customer Care Manager -- Service
Comcast Corporation —Laurel, MD
- $71,932.48 - $107,898.72 a year
- Full-time
- Residential
- Bachelor's degree
- Senior level
- Paid time off
6d
Director of Call Center Operations
Center for Vein Restoration —Greenbelt, MD
- $110,000 - $125,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
Quick Apply
Call Center (Tier 1) Manager
ActioNet —Rockville, MD
- Up to $255,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Business
- AD&D insurance
- Paid holidays
Quick Apply
14d
Contact Center Manager (Inside Sales)
Long Home —Savage, MD
- $75,000 - $110,000 a year
- Call employer
- Writing skills
- Mid-level
- High school diploma or GED
Quick Apply
Call Center Manager
ActioNet —Washington, DC
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
Contact Center Manager
Blu Omega LLC —McLean, VA
- $160,000 - $170,000 a year
- Contract
- Remote
- Bachelor of Science
- 8 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
1d
Supervisor Call Center
MedStar Health —Washington, DC
- $49,192 - $87,422 a year
- Weekends as needed
- Mid-level
- Databases
- High school diploma or GED
5d
Contact Center Supervisor
La Clinica Del Pueblo Inc —Hyattsville, MD
- $28.00 - $31.74 an hour
- Full-time
- Microsoft Excel
- HIPAA
- Mid-level
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Contact Center Manager
Blu Omega —McLean, VA
- $160,000 - $170,000 a year
- Remote
- Bachelor of Science
- 8 years
- Bachelor's degree
- AD&D insurance
- Paid holidays
1d
Contact Center Manager, Client Services
TELAFORCE, LLC —Rockville, MD
- Hybrid work
- Analysis skills
- Mentoring
- Scripting
Quick Apply
Contact Center Supervisor
Immersion Consulting, LLC —Annapolis, MD
- Mid-level
- High school diploma or GED
- 1 year
Quick Apply
Manager - Ambulatory Call Center
Luminis Health —Annapolis, MD
- $45.32 - $60.00 an hour
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- AD&D insurance
- Paid holidays
6d
Member Services Supervisor
Lafayette Federal Credit Union —Rockville, MD
- $64,000 - $69,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Commuter assistance
Quick Apply
Service Desk Operations Manager
HUMAN TOUCH LLC —Washington, DC
- $100,000 - $125,000 a year
- Urgently hiring
- Office
- Business development
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Contact Center Operations Manager
Systems Integration, Inc. —Washington, DC
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Business Administration
- Disability insurance
- Health insurance
Quick Apply
Remote Content Research Manager ( Call Center)
TechOp Solutions International —Arlington, VA
- Full-time
- Remote
- 6 years
- Research
- Bachelor's degree
Quick Apply
Behavioral Health Call Center Supervisor (Hybrid)
Leidos —Washington, DC
- $82,550 - $149,225 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Employee assistance program
Training and Quality Assurance Manager (Call Center)
TechOp Solutions International —Arlington, VA
- Full-time
- Remote
- Management
- 5 years
- Analysis skills
Quick Apply

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Contact Center Supervisor

Long Home Products -
Savage, MD

Quick Apply

Job Details

$48,000 - $55,000 a year

Qualifications

Data analysis reporting
Managing teams in a customer support role
Phone communication
Procedural guides
Writing skills
Presentations for conferences or internal meetings
Client inquiry handling
Workplace dispute resolution
Metrics Reporting
Decision making
Computer skills
Telephone systems
Data-driven decision making
Team motivation (leadership skill)
Team building

Full Job Description

About Company:

Company Overview:

At Long Home, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.

Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.

As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.

Discover your potential and make a lasting impact with Long Home — where your skills, ideas, and dedication drive our shared success.

About the Role:

The Contact Center Supervisor works closely with leadership to ensure agents maximize engagement with prospective customers to effectively set in-home, product-specific sales appointments. Contact Center Supervisors support managers in overseeing floor operations, managing systems and assisting with workforce planning. The Contact Center Supervisor provides coaching, motivation and guidance to the team, while ensuring agents adhere to established processes and procedures. The Contact Center Supervisor plays a key role in fostering a positive and productive work environment, driving performance and supporting the overall success of the contact center.

Pay: $48,000 - $50,000 plus bonus

Responsibilities:

- Assist in coaching, developing and motivating agents to provide “world class” customer service and meet all KPIs.
- Work with contact center management to oversee the day-to-day operations of the Contact Center.
- Assist in hiring, training and leading agents to ensure quality of service provided aligns with Long Home values.
- Ensure team compliance of use of appropriate contact tracking technologies.
- Monitor individual and team results through audit of quality assurance strategies and compliance with company policies.
- Report on agent performance, training opportunities and areas of improvement to management and provide resolutions.
- Resolve escalated customer complaints and maintain customer satisfaction and retention.
- Assist managers in providing verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable.
- Maintain an environment that embodies the company’s Mission, Vision, and Values.
- Remain in compliance and up to date on all company-wide live and digital training.
- Perform other related duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Effective communication, both written and verbal.
- Ability to manage and lead a team of performance-driven employees.
- Ability to generate and analyze reports to support decision making and problem solving.
- Strong interpersonal skills, including conflict resolution.
- Ability to multitask, remain calm under pressure, manage stress and ensure team performance, especially during high-pressure periods, peak seasons and demanding customer situations.
- Ability to work in a fast-paced professional environment.
- Ability to instill and demonstrate company values, mission, and vision to others.
- Proficiency with moderately advanced technologies, including complex software applications and phone systems.
- Skilled in comprehending detailed documents, including step-by-step instructions, diagrams and processes.
- Able to create written instructions, workflow charts and step-by-step processes.
- Experienced in presenting to groups.

Skills:

The required skills for this role include strong leadership and communication abilities, which are essential for effectively managing a diverse team and ensuring clear information flow. Problem-solving skills are utilized daily to address customer inquiries and resolve issues promptly, enhancing the overall customer experience. Analytical skills are important for interpreting performance metrics and identifying trends that can inform training and operational improvements. Additionally, interpersonal skills foster a collaborative team environment, encouraging open dialogue and support among team members. Preferred skills, such as familiarity with contact center technology, will aid in optimizing workflows and improving service delivery

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Refine Your Search

call center manager jobs in savage, md

Contact Center Supervisor

Sr. Manager, Customer Care (Call Center)

Customer Care Manager -- Service

Director of Call Center Operations

Call Center (Tier 1) Manager

Contact Center Manager (Inside Sales)

Call Center Manager

Contact Center Manager

Supervisor Call Center

Contact Center Supervisor

Contact Center Manager

Contact Center Manager, Client Services

Contact Center Supervisor

Manager - Ambulatory Call Center

Member Services Supervisor

Service Desk Operations Manager

Contact Center Operations Manager

Remote Content Research Manager ( Call Center)

Behavioral Health Call Center Supervisor (Hybrid)

Training and Quality Assurance Manager (Call Center)

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