We are seeking a Website Support & Applications Specialist to support the launch and ongoing operation of our new online collector automobile auction platform. This individual will serve as the primary day-to-day technical resource responsible for monitoring, troubleshooting, maintaining, and enhancing our auction website during its first year of operation.
The ideal candidate is hands-on, detail-oriented, customer-focused, and comfortable working with internal business teams, external development partners, and vendors to ensure a reliable, high-performing online auction experience.
Key Responsibilities
Website Operations & Support
● Monitor the health, availability, and performance of the auction website.
● Troubleshoot and resolve website issues, bugs, and user-reported problems.
● Coordinate with third-party developers and hosting providers to resolve technical issues.
● Perform routine testing before and after releases.
● Monitor site functionality during live auction events and respond quickly to production issues.
Website Maintenance
● Update website content, pages, images, banners, and configuration settings.
● Implement minor website edits and content changes.
● Maintain forms, landing pages, navigation, and other website components.
● Ensure website functionality across major browsers and mobile devices.
User & Technical Support
● Provide technical support for internal users, consignors, bidders, and customer service staff.
● Investigate user account, login, registration, bidding, and payment issues.
● Document support tickets and communicate issue status to stakeholders.
● Develop troubleshooting guides and internal documentation.
Continuous Improvement
● Identify opportunities to improve the customer experience and website usability.
● Implement small enhancements and workflow improvements.
● Assist with testing and deployment of new features.
● Track enhancement requests and prioritize them with business leadership.
Quality Assurance
● Perform regression testing after software updates.
● Verify functionality of new features before production releases.
● Report defects with clear documentation and reproduction steps.
Vendor Coordination
● Serve as the primary liaison with the website development partner(s) - Cyblance and/or Auction
Method
● Escalate issues and monitor progress through resolution.
● Participate in project meetings and release planning.
Qualifications
● 5+ years supporting business websites or web-based applications.
● Experience troubleshooting production web applications.
● Familiarity with Content Management Systems (CMS).
● Understanding of HTML, CSS, and basic JavaScript.
● Experience working with APIs and integrations is a plus.
● Knowledge of website hosting, DNS, SSL certificates, and cloud platforms is preferred.
● Strong analytical and problem-solving skills.
● Excellent written and verbal communication skills.
● Ability to prioritize multiple requests in a fast-paced environment.
Preferred Experience
● Experience supporting eCommerce or online marketplace platforms.
● Experience supporting auction, automotive or luxury marketplaces.
● Familiarity with payment gateways and user authentication systems.
● Experience working alongside software development teams.
Success Measures
During the first year, this role will be expected to:
● Maintain high website availability during Initial live auctions.
● Respond quickly to production issues and minimize downtime.
● Deliver timely website updates and content changes.
● Improve the overall user experience through continuous enhancements.
● Build strong relationships with internal users and external technology partners.
● Create documentation and support processes that scale as the business grows.
Position Type
● Part-time potentially leading to full time.
● Hybrid, Company is located in South Carolina Lowcountry
● Occasional evening or weekend availability during major auction events may be required.
Pay: $40.00 - $60.00 per hour
Experience:
- web site application: 5 years (Required)
Ability to Commute:
- Bluffton, SC 29910 (Required)
Work Location: Hybrid remote in Bluffton, SC 29910
