Effective Date:
12/15/23
Reports To:
Effingham Medical Oncology Practice Nurse Manager
Under the general supervision of the Effingham Medical Oncology Practice Nurse Manager, the Patient Care Technician (PCT) assists physicians, advanced practice providers, and nursing staff in providing safe, efficient, and compassionate patient care. The PCT performs non-licensed clinical and administrative support duties including obtaining vital signs, assisting patients, collecting specimens, preparing treatment areas, maintaining supplies, documenting assigned activities, and supporting clinic operations. The PCT functions as an integral member of the oncology care team and performs duties in accordance with organizational policies, The Joint Commission (TJC) standards, OSHA regulations, and applicable federal, state, and local requirements.
- Essential Job Responsibilities
The PCT functions as a flexible clinical support team member and may be assigned duties in the clinic, infusion center, and laboratory areas based on operational needs.
Greets and escorts patients to exam rooms, laboratory services, and treatment areas.
Obtains and accurately documents vital signs, height, weight, pain assessments, and other assigned patient information.
Assists providers, nursing staff, laboratory personnel, and other team members with patient flow to maximize efficiency and minimize treatment delays.
Prepares patients for examinations, laboratory testing, procedures, and infusion treatments.
Assists patients with mobility needs, transfers, and wheelchair transport as appropriate.
Performs venipuncture and specimen collection within scope of training and competency.
Serves as backup support to laboratory personnel and assists with phlebotomy services as needed.
Collects, labels, processes, prepares, and transports laboratory specimens according to established procedures.
Delivers specimens to the hospital laboratory and prepares specimens for reference laboratory testing and external laboratory send-out.
Performs point-of-care testing as authorized and documents results accurately.
Monitors assigned patients and promptly reports changes in patient condition to licensed nursing staff.
Assists with obtaining and documenting intake and output measurements when indicated.
Assists infusion staff with patient intake, treatment preparation, and patient comfort measures.
Provides meals, snacks, beverages, blankets, and other comfort items to patients receiving treatment as appropriate.
Maintains treatment rooms, exam rooms, laboratory areas, and clinical workspaces in a clean, organized, and stocked condition.
Ensures necessary supplies and equipment are available for patient care activities.
Cleans and prepares treatment chairs, exam rooms, and patient care areas between patient visits following infection prevention standards.
Assists nursing staff with patient education materials and discharge instructions as directed.
Answers patient requests and telephone inquiries in a professional and timely manner.
Coordinates with clinical and non-clinical team members to support daily clinic operations.
Floats between clinic, infusion, and laboratory areas to provide operational and patient care support based on departmental needs.
Maintains patient confidentiality in accordance with HIPAA regulations.
Documents assigned patient care activities accurately and timely within the electronic medical record.
Participates in quality improvement, patient safety, and infection control initiatives.
Assists with orientation and training of new employees as requested.
Demonstrates excellent customer service and professionalism with patients, families, providers, and coworkers.
Recognizes emergency situations and notifies appropriate clinical personnel immediately.
Maintains competency in all required skills and annual education requirements.
- Other Job Responsibilities
Performs other related duties as assigned.
Maintains collaborative working relationships with employees, physicians, patients, and visitors.
Maintains current Certifications / License required for the position.
Complies with all applicable federal, state, and local regulations.
Upholds the highest standards of patient confidentiality.
Participates in mandatory education, safety training, and competency validation activities.
Education
Completion of an approved Patient Care Technician, Medical Assistant, CNA, EMT, or
related healthcare training program (preferred)
Experience
Six (6) months to one (1) year of direct patient care experience in a healthcare setting(Preferred)
Oncology, infusion center, clinic, or hospital experience (Preferred)
Certification / License
Current BLS Certification through the American Heart Association within 30 days
of hire (Required)
One of the following credentials preferred:
- Certified Patient Care Technician (CPCT)
- Certified Nursing Assistant (CNA)
- Certified Medical Assistant (CMA)
- Emergency Medical Technician (EMT)
- Certified Phlebotomy Technician (CPT)
Under general supervision, performs assigned duties independently within the scope of training and competency. Refers clinical concerns, changes in patient condition, and issues requiring nursing judgment to licensed nursing staff and/or the Practice Nurse Manager.
- Human Relations / Customer Communications
Communicates effectively, both verbally and in writing, with employees, physicians, patients, patient family members, and the public as a representative of the practice.
- Personal Protective Equipment
Personal Protective Equipment (PPE) is provided by practice and must be worn when there is a reasonable risk of occupational exposure to hazardous drugs, blood or body fluids.
- Occupational Exposure Statement
High risk for exposure to blood, body fluids, and other potentially infectious materials. Appropriate Personal Protective Equipment (PPE) and Standard Precautions must be utilized at all times according to organizational policy.
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case-by-case basis.
The above statements are intended to describe the nature and level of work performed. They are not intended to be construed as an exhaustive list of all responsibilities. The incumbent may be asked by his / her supervisor to perform other duties. The incumbent will be evaluated in part based on the performance of the tasks contained herein.
Summit Cancer Care, PC has the right to revise this position description at any time. The position description is not a contract for employment. As a Georgia professional corporation, Summit Cancer Care, PC is an “At Will” employer. The employee or Summit Cancer Care, PC may terminate employment at any time and for any reason.
