Top 20 Service desk engineer Jobs in Savannah, Ga

IT Support Technician - Topeka, KS
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Technical Support Representative
The Seimitsu Corporation —Savannah, GA
- $23.85 - $28.72 an hour
- Weekends as needed
- Background check
- Clean driving record
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician - Grand Rapids
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician - Salt Lake City
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Receptionist
Platinum Paving and Concrete LLC —Savannah, GA
- Overtime
- Residential
- Organizational skills
- 1 year
Quick Apply
6d
IT Support Engineer II
HL-GA Battery Company LLC —Ellabell, GA
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
3d
Planner I
City of Port Wentworth —Port Wentworth, GA
- $52,000 - $59,000 a year
- Full-time
- Mid-level
- Office
- Driver's License
13d
Electrical Foreman
Georgia Southern University —Savannah, GA
- $22.36 - $27.95 an hour
- Full-time
- Background check
- Customer service
- 5 years
Senior Software Engineer, Core Experiences - Savannah, GA, USA
Speechify —Savannah, GA
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
10d
Engineer 1
Bellwether House —Savannah, GA
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Permit and Inspection Technician
City of Richmond Hill, Georgia —Richmond Hill, GA
- $21.15 - $21.58 an hour
- Monday to Friday
- Inventory management
- Computer literacy
- Mid-level
Quick Apply
Division Director, Capital Project Management
City of Savannah —Savannah, GA
- $106,757 - $154,798 a year
- Full-time
- Clean driving record
- Pass drug screening
- Office
- Paid holidays
- Relocation assistance
REEVES┃Sales Representative Garden City, GA
REEVES CONSTRUCTION COMPANY —Garden City, GA
- Online Application
- Clean driving record
- Microsoft Outlook
- Construction site
- Opportunities for advancement
Mid-Level Fire Protection Engineer
Pond & Company —Savannah, GA
- $64,900 - $94,400 a year
- Email
- Background check
- Bachelor of Science
- Mid-level
Quick Apply
CAD PLM ADMINISTRATOR 1 - ONSITE
DANIEL DEFENSE LLC —Black Creek, GA
- Computer Science
- Engineering
- Mid-level

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IT Support Technician - Topeka, KS

SGA Dental Partners -
Richmond Hill, GA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Email customer support
Defect resolution root cause analysis
Technical support via phone
Phone communication
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Root cause analysis
Technical support via email
Client interaction via phone calls

Full Job Description

The IT Support Technician will assist team members at our dental practices who are experiencing any procedural or operating difficulty with the use of IT hardware, software, products, or services. The IT Support Technician will maintain a diligent focus on proactively identifying and resolving issue trends. This role will work very closely with Senior Systems Engineer and other IT team members to collaborate on long-term solutions that mitigate the volume and severity of IT issues for our practices.

This role will be a hybrid remote/in-person position with a focus on resolving issues remotely whenever possible. Must be within a commutable driving distance of Topeka, KS for on-site support as needed.

Essential Duties

Supports all SGA dental offices via remote support in an efficient and effective manner.
Track all issues, troubleshooting steps, and solutions in real-time using the support ticketing system.
Maintain accurate inventory of technology assets including hardware, software, and licensing.
Perform general preventative maintenance on the company's computing infrastructure and software.
Ability to independently review user manuals, web searches, and other resources to identify solutions to complex issues.
Be able to work in a team environment with other IT professionals.
Prioritize, diagnose, and resolve issues pertaining to PCs, servers, printers, peripherals, integrated dental equipment and phone systems.
Support Windows, Microsoft Office, Active Directory, and other commercial and proprietary software.
Support networked multifunction units to include printing, scanning, and faxing.
Work through vendor support including hardware and specialty software companies.
Resolve issues with credit card terminals.
Follow up on closed tickets to verify satisfactory resolution.
Participate in structured cabling/wiring as required.
Endeavor to resolve issues on the first call without escalation.
Escalates appropriately to senior IT personnel.
Install and upgrade software on end-user computers.
Local travel and occasional overnight stays will be required.
Critically analyze helpdesk tickets for patterns and root cause. Regularly report to management your findings and recommend solutions to permanently resolve or mitigate issues
Represent the “voice of the user” in regards to prioritizing issues to resolve- balancing quantity and severity of the symptoms to determine which issues serve the “greatest good”
Assumes and executes additional responsibilities as assigned.

Knowledge/Skills/Abilities

Must be self-motivated to learn and support new and fast-changing technologies on multiple platforms.
Must demonstrate strong verbal and written skills in order to provide effective phone, desk-side, and email support.
Excellent interpersonal skills
Exceptional work habits under pressure

Education/ Experience

The position requires experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary. Customer service training and/or experience are beneficial.
Interactions must be handled with diplomacy and tact. Individual must be able to gauge the user's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.
Minimum of 1 year in an IT support organization with experience resolving root cause issues rather than just individual problems.
Experience with dental practice software a huge plus!

Benefits We Offer:

Paid Holidays and Paid Time Off (PTO)
401(k) Retirement Plan
Health and Vision Insurance
Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
Supplemental Coverage (Disability, Critical Illness, Accident)
Career Growth and Development Opportunities

In hometown communities, SGA Dental Partners is a beacon of positive energy, delivering the highest level of clinical excellence and patient-centered care. Apply today to join us in making a difference!

In order to maintain a high level of clinical excellence, SGA Dental Partners and dental practices affiliated with SGA maintain a drug free and alcohol free workplace. All new hires are required to pass a full panel drug screening as a condition of employment.

SGA Dental Partners is an Equal Opportunity Employer and values diversity at every level of our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Quick Apply

Refine Your Search

service desk engineer jobs in savannah, ga

IT Support Technician - Topeka, KS

Technical Support Representative

IT Support Technician - Grand Rapids

IT Support Technician - Salt Lake City

Receptionist

IT Support Engineer II

Planner I

Electrical Foreman

Senior Software Engineer, Core Experiences - Savannah, GA, USA

Engineer 1

Permit and Inspection Technician

Division Director, Capital Project Management

REEVES┃Sales Representative Garden City, GA

Mid-Level Fire Protection Engineer

CAD PLM ADMINISTRATOR 1 - ONSITE

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