EVENT SERVICES COORDINATOR
(Full Time)
Savannah Convention Center
At the Savannah Convention Center (SCC), we aim to be the event venue of choice, driving economic growth and showcasing the uniqueness of Savannah, Chatham County, and the state of Georgia. It’s what sets us apart and what fuels our vision to be the premier event destination delivering exceptional service and creating memorable experiences.
Our team members, regardless of role or responsibility, are dedicated to bringing this commitment to life every day. If you are result-oriented, passionate about customer service, believe in teamwork, and possess an unwavering commitment to quality, then a career with the GWCCA at the Savannah Convention Center could be your calling. Are you ready to begin your Authority Life journey?
The Savannah Convention Center is currently seeking a full-time Event Services Coordinator to join our team. This is an entry-level position as an Event Services Coordinator which provides crucial logistical support in the planning and execution of events at our convention center. This role focuses on assisting with facilitating client communication, coordinating room setups, and managing daily operational needs for small-to-mid-sized meetings. This is an ideal position for a driven hospitality professional looking to develop a career in venue management. Reports directly to the Director of Events.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administrative Support
- Perform administrative tasks for the Event Services Department, including preparing reports, drafting correspondence, maintaining records, and documenting departmental meeting notes and action items.
- Maintain and update internal tracking reports and systems; coordinate fire marshal floor plan approvals; enter event data into Momentus; and monitor timelines and deadlines.
- Communicate event requirements to internal departments (AV, set-up, engineering, security, and other service departments), to ensure operational readiness and consistent service delivery.
- Manage daily event sheets, assist with payment processing, and prepare client-facing and promotional materials to support event activities.
Event Services
- Assist with planning and executing assigned events from pre-planning through completion in accordance with Savannah Convention Center service standards.
- Coordinate logistical requirements and serve as a liaison between clients, vendors, and internal departments to ensure effective communication and seamless event delivery.
- Support clients in determining staffing, room setups, and equipment needs while providing guidance on facility capabilities and best practices.
- Monitor event spaces to ensure setups match approved diagrams and that signage and event amenities are properly placed and maintained.
- Educate clients on facility policies, including fire and life safety regulations, ADA requirements, and insurance guidelines.
- Prepare and distribute Event Resumes, diagrams, estimates, invoices, and operational instructions, communicating updates to internal teams as needed.
- Maintain accurate event records, track changes and expenses, and assist with billing reconciliation.
- Provide professional, client-focused customer service to clients, exhibitors, guests, and internal partners.
- Attend and participate in operational and event planning meetings.
- Serve as the onsite contact for assigned events, addressing real-time requests and coordinating operational adjustments.
- Serve as Manager on Duty for selected events, supporting operations and resolving service or logistical concerns.
- Perform other duties as assigned to support departmental and organizational goals.
KNOWLEDGE, SKILLS, and ABILITIES
- Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays and extended numbers of days as determined by event needs.
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Knowledge of operational characteristics of event management, including, but not limited to, needs of exhibitors at convention centers and customer service practices.
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Knowledge of methods, equipment, materials and/or other systems as they apply to venue events including, but not limited to basic principles of electric, water and gas as it applies to exhibitor services preferred.
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Basic mathematical skills.
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Basic computer proficiency and knowledge of Microsoft Office programs.
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Familiarity with contract terminology.
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Familiarity with terminology used in entertainment and convention settings.
- Excellent organizational, planning and interpersonal skills.
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Professional presentation, appearance and work ethic.
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Must have a demonstrated ability to function in a fast paced, high-pressure environment.
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Ability to follow both written and oral direction with minimal continuous supervision.
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Highly motivated, self-directed, personable, positive and hard working.
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Detailed oriented and able to perform independently with minimal supervision.
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Strong written/oral communication skills and works well in a team-oriented environment.
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Excellent organizational, planning, communication and inter-personal skills.
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Ability to undertake and complete multiple tasks.
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Maintain an effective working relationship with clients, employees, exhibitors, patron and others encountered in the course of employment.
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Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
EDUCATION AND/OR EXPERIENCE
- Degree from an institution of Higher Education preferred.
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Previous experience guest services/hospitality required. Experience with event management in a public assembly facility, convention center, arena, hotel, or similar facility preferred.
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Experience with tradeshow and consumer show exhibitor services preferred.
The Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.
