Top 74 Service desk manager Jobs in Sc

IT Service Desk Manager / IT Manager I (Central Office)
State of South Carolina —Lexington County, SC
- $80,000 - $90,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid parental leave
- Paid holidays
12d
PC Support Manager
The City of Charleston, SC —Charleston, SC
- $81,579.77 - $83,921.38 a year
- Weekends as needed
- Computer Science
- Bachelor of Science
- Research
SR MGR SERVICE MANAGEMENT
Santee Cooper —Moncks Corner, SC
- $161,670 - $202,090 a year
- Full-time
- Computer science
- Computer Science
- Master's degree
1d
Endpoint Regional Manager / IT Manager I (Upstate Region / Central Office)
State of South Carolina —Lexington County, SC
- $80,000 - $90,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Paid parental leave
- Paid holidays
12d
Endpoint Regional Manager / IT Manager I (Midlands Region)
State of South Carolina —Lexington County, SC
- $80,000 - $90,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Paid parental leave
- Paid holidays
12d
Endpoint Regional Manager / IT Manager I (Lowcountry Region)
State of South Carolina —Lexington County, SC
- $80,000 - $90,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Paid parental leave
- Paid holidays
12d
Service Center Support Desk Analyst - Mid Level
BAE Systems Inc. —Columbia, SC
- $64,935 - $110,390 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
Customer Support Manager, Petro
AMETEK, Inc. —Fort Mill, SC
- $95,000 - $115,000 a year
- Microsoft Excel
- Microsoft Outlook
- 8 years
Service Center Support Desk Analyst
BAE Systems Inc. —Columbia, SC
- $53,122 - $90,306 a year
- Weekends as needed
- Computer science
- Computer Science
- Research
- Health savings account
- Paid holidays
1d
IT Services Delivery Director / IT Director I (Central Office)
State of South Carolina —Lexington County, SC
- $120,000 - $130,000 a year
- Full-time
- Spanish
- 5 years
- English
- Paid parental leave
- Paid holidays
12d
Endpoint Regional Manager / IT Manager I (Pee Dee Region)
State of South Carolina —Lexington County, SC
- $80,000 - $90,000 a year
- Full-time
- Spanish
- Inventory management
- English
- Paid parental leave
- Paid holidays
12d
Service Desk Lead
Hudson Automotive Group —Charleston, SC
- Computer science
- Computer Science
- Mid-level
- Paid training
- Paid holidays
Quick Apply
IT SYSTEMS ADMINISTRATOR
City of Columbia, SC —Columbia, SC
- $76,734 - $97,836 a year
- Full-time
- Computer Science
- Research
- Microsoft Office
- Disability insurance
- Dental insurance
Manager, IT Field Operations
OneOncology —Myrtle Beach, SC
- Full-time
- 5 years
- HIPAA
- Research
Quick Apply
Desktop Support Specialist
Adams and Reese LLP —Columbia, SC
- From $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Health insurance
Quick Apply
Assistant Manager, End User Computing Services
GXO Logistics —Hanahan, SC
- 5 years
- Pass drug screening
- Microsoft Office
- Disability insurance
- Health insurance
7d
Sr Service Desk Analyst
ScanSource Inc —Greenville, SC
- $65,000 - $75,000 a year
- Customer service
- Computer literacy
- Research
- Paid holidays
- Health insurance
Quick Apply
Specialist I, Service Desk
Resurgent Capital Services —Greenville, SC
- Weekends as needed
- High school diploma or GED
- Analysis skills
- Communication skills
Service Desk Manager
Leader Communications Inc —Clemson, SC
- Full-time
- Bachelor's degree
- Recruiting
- SharePoint
Quick Apply
IT Analyst II
Unlimited Service Group —Lexington, SC
- Weekends as needed
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
- Health insurance
- Employee assistance program
Quick Apply
13d

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service desk manager jobs near sc

IT Service Desk Manager / IT Manager I (Central Office)

State of South Carolina -
Lexington County, SC

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Job Details

Full-time
$80,000 - $90,000 a year
12 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance
Flexible schedule
Life insurance
Prescription drug insurance

Qualifications

Performance monitoring
Staff performance monitoring
Knowledge management
Managing technical support teams
Stakeholder engagement
Staff supervision
Team supervision
Managing teams in a customer support role
Incident report management
Coaching
Staff scheduling
Team scheduling
Metrics Reporting
Incident Escalation
Technology management
Team training
Incident management operations support
Customer support ticket management
Vendor communication
Customer service knowledge base
Online help documentation
Staffing management
IT department experience
Ticketing system technical support
Analytics
Stakeholder management

Full Job Description

Job Responsibilities

Are you passionate about making a real difference in people's lives? Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an IT Service Desk Manager who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (BHDD), Central Office, 400 Otarre Parkway Cayce, SC 29033.

As the IT Service Desk Manager, you will be responsible for overseeing dally operations of the BHDD Service Desk and ensuring delivery of high-quality, customer- focused technical support services. This position will provide leadership and operational oversight of incident intake, service request fulfillment, and front-line IT support while supporting enterprise service delivery objectives. The role will work under the strategic direction of BHDD Service Delivery leadership to Implement service management processes, maintain service performance standards, and support continuous improvement Initiatives that enhance customer experience and operational efficiency.

Responsibilities for the IT Service Desk Manager include:

Provide leadership and operational oversight for dally BHDD Service Desk operations to ensure timely, effective resolution of incidents and fulfillment of service requests in accordance with service level agreements, organizational policies, and IT Service Delivery best practices.
Implement service delivery standards and operational strategies established by BHDD Service Delivery leadership. Monitor performance metrics, identify service trends, evaluate workload and ticket patterns, and execute continuous improvement initiatives to improve customer support and operational efficiency.
Coordinate initial incident response and escalation procedures, including Incident triage, prioritization, communication, stakeholder engagement, and major incident coordination to support timely restoration of services and appropriate escalation to infrastructure, applications, endpoint, and other IT teams.
Supervise, coach, train, and evaluate Service Desk personnel. Manage staffing schedules, workload distribution, training needs, performance expectations, and accountability while fostering a professional, customer-focused support environment.
Develop, implement, review, and maintain Service Desk procedures, knowledge base content, ticket handling standards, and operational documentation to support service consistency, first-call resolution, staff efficiency, and organizational knowledge sharing.

Minimum and Additional Requirements

A bachelor's degree in communications, business administration, Information technology, mathematics, statistics, management Information science or a related field and experience in telecommunications, data processing and/or Information technology.
Relevant experience may substitute for the bachelor's degree on a year-for-year basis.

Additional Requirements

Experience in IT service desk operations, end-user support, incident and request management, customer service delivery, service level monitoring, and supervision or leadership of technical support staff.
Experience should Include documenting procedures, managing ticket queues and escalations, monitoring service performance metrics, coordinating staff schedules and training, and supporting continuous Improvement of IT Service Management processes.

Preferred Qualifications

Experience managlng an enterprise Service Desk or technlcal support team
Working knowledge of ITII/ITSM practices, SIAs
Knowledge management, first-call resolution, major incident coordination, and customer satisfaction reporting
Relevant certifications such as ITIL, HDI, CompTIA, Microsoft, project management, or process improvement certifications.
Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Comments

Post hire, employees must:

Have the knowledge of IT Service Management principles, incident and request management processes, service level agreements.
Have the knowledge management, and customer service delivery standards.
Be able to lead, coach, schedule, and evaluate Service Desk staff; analyze service trends and performance metrics.
Communicate effectively with users, technical teams, vendors, and management.
Prioritize work in a high-volume support environment.
Coordinate escalations and major Incident response; and recommend service Improvements.
Have strong written, verbal, analytical, documentation, and problem-solving skills.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
Retirement benefit choices *
- State Retirement Plan (SCRS)
- State Optional Retirement Program (State ORP)
Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

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Refine Your Search

service desk manager jobs in sc

IT Service Desk Manager / IT Manager I (Central Office)

PC Support Manager

SR MGR SERVICE MANAGEMENT

Endpoint Regional Manager / IT Manager I (Upstate Region / Central Office)

Endpoint Regional Manager / IT Manager I (Midlands Region)

Endpoint Regional Manager / IT Manager I (Lowcountry Region)

Service Center Support Desk Analyst - Mid Level

Customer Support Manager, Petro

Service Center Support Desk Analyst

IT Services Delivery Director / IT Director I (Central Office)

Endpoint Regional Manager / IT Manager I (Pee Dee Region)

Service Desk Lead

IT SYSTEMS ADMINISTRATOR

Manager, IT Field Operations

Desktop Support Specialist

Assistant Manager, End User Computing Services

Sr Service Desk Analyst

Specialist I, Service Desk

Service Desk Manager

IT Analyst II

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