Top 433 Management analyst Jobs in Scaggsville Md

Workforce Management Analyst I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $45,072 - $89,518 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- 401(k)
2d
Program Management Operations Analyst I (Junior)
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $92,000 - $104,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Business
Quick Apply
Management Analyst
KM Systems Group —Arlington, VA
- Full-time
- Research
- Entry level
- Commercial
- Disability insurance
- Health insurance
Navy Analyst/Engineer (Risk Management)
Brayman Technical Services, LLC —Washington Navy Yard, DC
- $90,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- Engineering
- Office
- Health insurance
- Dental insurance
Quick Apply
Management Analyst
KeyLogic Systems —Washington, DC
- Microsoft Excel
- Customer service
- 3 years
Asset Management Analyst - AI Trainer
DataAnnotation —Hanover, MD
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Master's degree
Quick Apply
Senior Supply Chain Risk Management Threat Intelligence Analyst
Leidos —Washington, DC
- $116,350 - $210,325 a year
- Full-time
- Computer Science
- 11+ years
- Master's degree
Supply Chain Risk Management Senior Analyst
Leidos —Washington, DC
- $116,350 - $210,325 a year
- Full-time
- Computer Science
- 11+ years
- Master's degree
Information Management Analyst
HR Biz —Washington, DC
- $73,789.16 - $88,864.37 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Vulnerability Management Analyst - AI Trainer
DataAnnotation —Bethesda, MD
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Vulnerability Management Analyst - AI Trainer
DataAnnotation —Arlington, VA
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Vulnerability Management Analyst - AI Trainer
DataAnnotation —Arlington, VA
- $50 - $100 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Management Analyst
Smithsonian Institution —Washington, DC
- $85,447 - $111,087 a year
- Online Application
- Hybrid work
- Pass drug screening
- Mid-level
- Office
- Flexible spending account
- Life insurance
9d
Management Analyst
Rios Partners —Arlington, VA
- $140,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Profit sharing
- Paid jury duty
Management Analyst 2
The Tatitlek Corporation —Arlington, VA
- $49.82 an hour
- Full-time
- Background check
- Microsoft Excel
- Writing skills
Management and Program Analyst
U.S. Customs and Border Protection —Washington, DC
- $121,785 - $187,093 a year
- Online Application
- Remote
- Psychiatry
- English
- Office
- Paid holidays
- Health insurance
2d
MANAGEMENT ANALYST
US United States Fleet Forces Command —Fort Meade, MD
- $121,785 - $158,322 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
7d
Management Analyst
Immersion Consulting, LLC —Washington, DC
- Hybrid work
- Microsoft Outlook
- Mid-level
- Analysis skills
Quick Apply
Management Analyst II
PCI Government Services LLC —Washington, DC
- $102,415 a year
- Microsoft Excel
- Customer service
- Mid-level
Quick Apply
Program Management Analyst V
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $177,000 - $195,000 a year
- Full-time
- Engineering
- Senior level
- Business
Quick Apply

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Workforce Management Analyst I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Apply Now

Job Details

Full-time
$45,072 - $89,518 a year
2 days ago

Benefits

401(k)

Qualifications

Internal employee customer service
Data interpretation
Productivity software

Full Job Description

Resp & Qualifications

PURPOSE:

Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels. Provide regular reports to management on workload and workforce. Make recommendations for new or updated call/service center technology and process improvements to reduce costs.

ESSENTIAL FUNCTIONS:

Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
Monitors and responds to queue activity and service levels.
Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.

QUALIFICATIONS:

Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 1 year in a Scheduling, Forecasting, or Traffic environment.

Knowledge, Skills and Abilities (KSAs)

Excellent communcation skills both written and verbal.
Ability to recognize, analyze, and solve a variety of problems.
Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
Proficient in Microsoft Office applications.

Salary Range: $45,072 - $89,518

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-LY1

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Refine Your Search

management analyst jobs in scaggsville md

Workforce Management Analyst I (Remote)

Program Management Operations Analyst I (Junior)

Management Analyst

Navy Analyst/Engineer (Risk Management)

Management Analyst

Asset Management Analyst - AI Trainer

Senior Supply Chain Risk Management Threat Intelligence Analyst

Supply Chain Risk Management Senior Analyst

Information Management Analyst

Vulnerability Management Analyst - AI Trainer

Vulnerability Management Analyst - AI Trainer

Vulnerability Management Analyst - AI Trainer

Management Analyst

Management Analyst

Management Analyst 2

Management and Program Analyst

MANAGEMENT ANALYST

Management Analyst

Management Analyst II

Program Management Analyst V

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