Job Summary
We are seeking a full-time Quality and Supply Chain Manager to join our team on-site in Scarborough, ME.
We are seeking a highly capable Quality & Supply Chain Manager to lead and integrate product quality, supplier performance, and operational systems across our organization. This role is responsible for ensuring world-class quality standards for FlowCam instrumentation while building strong supplier partnerships and driving continuous improvement—particularly through ERP automation and data-driven processes.
This is a strategic and hands-on leadership role that connects engineering, operations, service, and suppliers to ensure reliability, scalability, and customer trust.
Responsibilities
1. Quality Leadership
- Own and lead the company-wide quality management system (QMS), ensuring compliance with ISO standards and regulatory requirements.
- Drive a culture of quality across all functions, from product design through manufacturing, delivery, and service.
- Establish and monitor key quality metrics (e.g., yield, defects, field performance, customer complaints) and lead corrective and preventive actions (CAPA).
- Lead root cause analysis and structured problem-solving efforts (e.g., 8D, Six Sigma methodologies).
- Partner with engineering on design-for-quality and reliability improvements for FlowCam products.
- Oversee internal and external audits, ensuring continuous readiness and improvement.
2. Supply Chain & Supplier Management
- Build and manage strategic supplier relationships, focusing on quality, reliability, cost, and scalability.
- Develop supplier performance scorecards and lead regular business reviews.
- Partner with procurement and operations to ensure alignment on sourcing strategies and risk management.
- Lead supplier qualification, audits, and development initiatives.
- Drive improvements in incoming quality, lead times, and supplier responsiveness.
- Mitigate supply chain risks through proactive planning and dual sourcing where appropriate.
3. Systems & ERP Optimization
- Lead initiatives to improve and automate quality and supply chain processes within the ERP system.
- Partner with IT and operations teams to enhance data integrity, traceability, and workflow efficiency.
- Drive adoption of digital tools for:
- Nonconformance tracking
- Supplier quality management
- Inventory and production visibility
- Develop dashboards and reporting systems to provide real-time insights into quality and supply performance.
- Identify opportunities for automation and integration across ERP, CRM, and manufacturing systems.
4. Continuous Improvement & Operational Excellence
- Champion lean manufacturing and continuous improvement initiatives across the organization.
- Identify systemic inefficiencies and implement scalable solutions.
- Support cross-functional process improvement efforts in production, service, and customer experience.
- Lead initiatives to improve throughput, reduce waste, and enhance product reliability.
Supervisory Responsibilities:
- Lead and supervise staff; manage the performance of the quality and supply chain team
- Develop hiring profiles, interview, and make hiring recommendations
- Coach, grow, mentor, and develop the quality and supply chain team
- Identify and support professional development needs and/or goals and seek strategies to address them
- Performance management: conduct performance reviews and resolve performance issues
- Immediately report concerns regarding the health, safety, or welfare of individuals or coworkers resolve conflicts and establish a sense of team within the unit
Experience and Technical Requirements:
- Minimum of 5 years of progressive quality engineering and/or supply chain experience
- Proven track record of successful leadership in a global quality organization.
- Strong experience with ERP systems (e.g., SAP, Oracle, or similar), including process improvement or implementation.
- Expertise in root cause analysis, CAPA, and continuous improvement methodologies.
- Thorough understanding of regulatory requirements and quality standards relevant to analytical instrumentation manufacturing or related devices.
- A growth mindset approach, with a track record for understanding changing methodologies that will yield continuous improvement
- Strong analytical and problem-solving skills with Lean and Six Sigma experience.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work collaboratively in a cross-functional environment.
- Certified Quality Manager certification is a plus.
Work Environment:
Office and production environment, with regular interaction across engineering, manufacturing, and service teams.
Occasional travel to suppliers, logistics partners, or customer sites as needed (<10%).
Physical Requirements:
This position requires working in and moving around an office environment, an engineering or analytical lab, and an assembly production environment. It involves extensive use of computers and telephones in an office environment. The role includes substantial communication with employees, corporate partners, customers, visitors, vendors, contractors, and others. On occasion, work outside of regular business hours may be required. With or without reasonable accommodations, the position will be able to:
- Work in an office environment
- Use telecommunication tools
- Work in an assembly production environment
- Lift an instrument (up to 50 lbs)
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have a Bachelor's degree in an Engineering concentration?
Experience:
- quality roles in scientific instruments or related: 10 years (Required)
Ability to Commute:
- Scarborough, ME 04074 (Required)
Work Location: In person
