Top 6026 Customer experience manager Jobs in Schaumburg, Il

Account Manager II
Paylocity —Schaumburg, IL
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Plant Manager
Confidential —Schaumburg, IL
- $120,000 - $145,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
4d
Manager General Manufacturing 1
Northrop Grumman —Rolling Meadows, IL
- $95,400 - $143,200 a year
- Overtime
- 3 years
- Master's degree
- Assembly
- Paid holidays
- Disability insurance
5d
Production Manager
Weiss-Aug – Elk Grove Village, IL —Elk Grove Village, IL
- $100,000 - $130,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Executive Account Manager
PAYLOCITY CORPORATION —Schaumburg, IL
- $63,000 - $90,000 a year
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager
Greif —Carol Stream, IL
- $90,000 - $153,200 a year
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Customer Success Manager
Pricefx —Chicago, IL
- $115,000 - $140,000 a year
- Full-time
- Remote
- Marketing
- 5 years
- Mid-level
- Paid parental leave
- Paid holidays
District Manager
Hoffmann Oberweis Dairy —Rolling Meadows, IL
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Digital Marketing Manager
Hoffenmer Inc —Hoffman Estates, IL
- $43.27 - $55.34 an hour
- Full-time
- 5 years
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Electrical Construction Estimator / Project Manager
Kroeschell, Inc. —Arlington Heights, IL
- $100,000 - $125,000 a year
- Full-time
- Background check
- Construction site
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Operations Manager - HVAC installations
Unilux Suite Solutions —Chicago, IL
- $110,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Health insurance
- Dental insurance
Quick Apply
7d
Patient Care Manager - Floater (RN)
VITAS Healthcare —Lombard, IL
- $0.70 per mile
- Full-time
- Nursing
- RN License
- Mid-level
- Travel reimbursement
- Disability insurance
Quick Apply
Full-Time Assistant Store Manager
Aldi —Northlake, IL
- $25.50 - $26.50 an hour
- Full-time
- 18 years or older
- Merchandising
- Pass drug screening
- Paid parental leave
- AD&D insurance
Grant Manager- The Hecktman Family JCCs of Chicago- Northbrook, IL
JCC Chicago —Northbrook, IL
- $65,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Disability insurance
Quick Apply
Retail Interior Design Sales Leader
Ethan Allen Global, Inc. —Naperville, IL
- $70,000 - $80,000 a year
- Weekends as needed
- 5 years
- Mid-level
- Residential
- Health savings account
- AD&D insurance
Quick Apply
Quality and Compliance Manager
Hydrox Laboratories —Elgin, IL
- $100,000 - $115,000 a year
- Extended hours
- Management
- 5 years
- Analysis skills
- AD&D insurance
- Health insurance
Quick Apply
10d
Quality engineer and NC CAPA Manager
Hydrox Laboratories —Elgin, IL
- $100,000 - $120,000 a year
- Extended hours
- Analysis skills
- Presentation skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
10d
Production Manager – Plastics Manufacturing
Confidential —Naperville, IL
- $90,000 - $130,000 a year
- 12 hour shift
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
13d
On-Site Community Association Manager
McGill Management, Inc. —South Elgin, IL
- $75,000 - $80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
7d
Construction Project Manager
Lotz Custom Carpentry Inc —Mundelein, IL
- $75,000 - $95,000 a year
- 8 hour shift
- 7 years
- Management
- Construction site
- Health insurance
- Dental insurance
Quick Apply

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Account Manager II

Paylocity -
Schaumburg, IL

Apply Now

Job Details

Full-time
$25 - $30 an hour
4 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Interpersonal skills
Spreadsheets
Bachelor's degree
Attention to detail
Problem-solving
Productivity software
Account management
Technical Proficiency

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview
The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships.

Responsibilities

Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners.
Team Player – The ability to work cross-functionally, contribute to collective goals, and share insights. Fosters a cohesive and productive work environment.

Expectations

Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience.
Optimizing Products – Being the product expert while being current on product releases and mandatory training.

Education and Experience

Required

Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles
Experience in customer service or previous client interfacing role
Strong computer skills, including Microsoft Office with proficiency in Excel
Strong written communication skills for business correspondence.
Strong team player with attention to detail
Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making

Preferred

Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME)
Experience in payroll and/or call center environment
CPP, FPC, APA, and/or SHRM-CP certified
Self-starter with the ability to handle multiple projects at once

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Apply Now

Refine Your Search

customer experience manager jobs in schaumburg, il

Account Manager II

Plant Manager

Manager General Manufacturing 1

Production Manager

Executive Account Manager

Customer Service Manager

Customer Success Manager

District Manager

Senior Digital Marketing Manager

Electrical Construction Estimator / Project Manager

Operations Manager - HVAC installations

Patient Care Manager - Floater (RN)

Full-Time Assistant Store Manager

Grant Manager- The Hecktman Family JCCs of Chicago- Northbrook, IL

Retail Interior Design Sales Leader

Quality and Compliance Manager

Quality engineer and NC CAPA Manager

Production Manager – Plastics Manufacturing

On-Site Community Association Manager

Construction Project Manager

I want to receive the latest job alert for customer experience manager in schaumburg, il

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