Top 480 Operations lead Jobs in Schaumburg, Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Store Leader - Fashion Outlets of Chicago
SKIMS —Rosemont, IL
- $89,000 - $110,000 a year
- Overtime
- Merchandising
- Mid-level
- Continuous improvement
- Paid parental leave
- Health insurance
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Team Lead
Insight Enterprises —Hanover Park, IL
- Mid-level
- Office
- High school diploma or GED
Lead Teacher
The Goddard School Third Lake, IL —Grayslake, IL
- $18 - $21 an hour
- Full-time
- Background check
- Classroom
- Mid-level
- Paid holidays
- Health insurance
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CT/MRI Lead Tech 11:30am-7:30pm
Saint Anthony Hospital —Chicago, IL
- $40 - $52 an hour
- Full-time
- 5 years
- BLS Certification
- Mentoring
- Free parking
- Health insurance
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6d
Team Lead - Professional Services
AutonomyWorks —Lisle, IL
- $50,000 - $55,000 a year
- Email
- Office
- 3 years
- Bachelor's degree
- Disability insurance
- Dental insurance
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Warehouse Team Lead (Mandarin required)
HEXIN TECH INC —Naperville, IL
- $20 - $22 an hour
- Full-time
- Bilingual
- English
- Mid-level
- Health savings account
- Health insurance
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Business Sales Leader
Farmers Insurance - Northwest District —Schaumburg, IL
- $150,000 - $300,000 a year
- Full-time
- Mentoring
- Recruiting
- Senior level
- Tuition reimbursement
- Opportunities for advancement
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8d
Warehouse Lead
Confidential —Des Plaines, IL
- From $23 an hour
- Full-time
- Mid-level
- Team management
- Warehouse
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12d
Lead Concierge
Resort Lifestyle Communities —Huntley, IL
- $20.40 - $21.00 an hour
- Full-time
- Serving
- Clean driving record
- Microsoft Excel
- Health savings account
- Disability insurance
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12d
CEJA Program Lead
Hispanic American Construction Industry Association (HACIA) —Chicago, IL
- $80,000 - $89,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
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Process and Data Lead, Produce to Ship
Giesecke+Devrient —Bolingbrook, IL
- $86,000 - $94,000 a year
- Full-time
- Background check
- Mid-level
- Analysis skills
- Commuter assistance
- Paid parental leave
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Bi Lingual Line Lead
EmployBridge —Bloomingdale, IL
- $26 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Material Handler Lead
Novolex —Bridgeview, IL
- $26.71 - $28.59 an hour
- Urgently hiring
- Bilingual
- Microsoft Excel
- Inventory management
- Health insurance
- Dental insurance
Store Leader
Crate and Barrel —Northbrook, IL
- $83,000 - $110,000 a year
- Weekends as needed
- Merchandising
- English
- Mid-level
- Store discount
- Disability insurance
1d
Lead Client Services Ops - Majors
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Full-time
- Microsoft Access
- Office
- SQL
- Health insurance
- Dental insurance
Quick Apply
Area Sales & Operational Excellence Leader
Kone —Lisle, IL
- $179,200 - $235,200 a year
- Full-time
- Marketing
- Engineering
- Office
- Commuter assistance
- Health savings account
9d
Technical Customer Support Lead
HSG Tech Inc. —Addison, IL
- $98,000 - $108,000 a year
- Full-time
- Engineering
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Area Lead, Data Center Operations, Third-Party Data Center
Google —Aurora, IL
- $205,000 - $286,000 a year
- Full-time
- Data analysis skills
- 3 years
- Trade school
Logistics Lead (12hr Day Shift)
The Clorox Company —Wheeling, IL
- $30.83 an hour
- Full-time
- Mid-level
- 3 years
- Computer skills
- Health insurance
- 401(k)

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operations lead jobs near schaumburg, il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

operations lead jobs in schaumburg, il

Customer Service Lead

Store Leader - Fashion Outlets of Chicago

Team Lead

Lead Teacher

CT/MRI Lead Tech 11:30am-7:30pm

Team Lead - Professional Services

Warehouse Team Lead (Mandarin required)

Business Sales Leader

Warehouse Lead

Lead Concierge

CEJA Program Lead

Process and Data Lead, Produce to Ship

Bi Lingual Line Lead

Material Handler Lead

Store Leader

Lead Client Services Ops - Majors

Area Sales & Operational Excellence Leader

Technical Customer Support Lead

Area Lead, Data Center Operations, Third-Party Data Center

Logistics Lead (12hr Day Shift)

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