Top 10838 Process lead Jobs in Schaumburg, Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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11d
Production Process Lead
CREATIVE WERKS LLC —Elk Grove Village, IL
- $22 - $34 an hour
- Weekends as needed
- Spanish
- Writing skills
- English
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Production Supervisor
Medline Industries —Arlington Heights, IL
- $73,000 - $110,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Mentoring
- Health savings account
- Health insurance
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Director of Machining
Confidential —Elk Grove Village, IL
- $110,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- Engineering
- ERP systems
- Paid holidays
- Disability insurance
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Quality & Inventory Lead - (Mon - Thur) - Second Shift
Crane Worldwide Logistics LLC —McCook, IL
- 6 years
- Word processing
- High school diploma or GED
- Wellness program
- Health insurance
Inside Sales Representative- Countertops and Flooring Bllingual (English/ Polish)
STONEX USA —Elk Grove Village, IL
- $40,000 - $50,000 a year
- Full-time
- Bilingual
- English
- Mid-level
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Sales Territory Manger
Pinnacle Sales, Inc. —Naperville, IL
- $70,921.52 - $120,000.00 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Disability insurance
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Quality and Inventory Specialist - (Mon - Thur) - First Shift
Crane Worldwide Logistics LLC —McCook, IL
- 5 years
- Word processing
- High school diploma or GED
- Wellness program
- Health insurance
Distribution Center / Industrial Engineer
Tenneco —Skokie, IL
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Research
- Mid-level
Quick Apply
Automotive Finance Director
Confidential Car Dealership —Hoffman Estates, IL
- $100,000 - $150,000 a year
- Full-time
- Dealership
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
6d
Managing Attorney (Bilingual)
Law Office of RSB LTD —Warrenville, IL
- From $100,000 a year
- Email
- Background check
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Director of Estimating
Preferred Electric —Bloomingdale, IL
- $140,000 - $210,000 a year
- Email
- Background check
- 11+ years
- Office
- Health insurance
- Dental insurance
Quick Apply
Retail Tax Expert
Intuit —Schaumburg, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
10d
Seasonal Tax Expert - In-Store
Intuit —Schaumburg, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
10d
Seasonal Tax Expert - In-Store
Intuit —Hoffman Estates, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
10d
Tax Accountant – Retail Location
Intuit —Schaumburg, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
10d
Experienced Tax Professional - Retail
Intuit —Schaumburg, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
10d
ER RN Charge Nurse (Nights)
MedOp Solutions —Arlington Heights, IL
- $56 an hour
- 12 hour shift
- Nursing
- RN License
- PALS Certification
- Opportunities for advancement
Quick Apply
Experienced Tax Professional - Retail
Intuit —Hoffman Estates, IL
- $31 - $36 an hour
- Part-time
- Spanish
- CPA
- Writing skills
10d
Seasonal Tax Preparer - Retail
Intuit —Arlington Heights, IL
- $24.50 - $28.50 an hour
- Part-time
- Spanish
- CPA
- Writing skills

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process lead jobs near schaumburg, il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year
11 days ago

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

process lead jobs in schaumburg, il

Customer Service Lead

Production Process Lead

Production Supervisor

Director of Machining

Quality & Inventory Lead - (Mon - Thur) - Second Shift

Inside Sales Representative- Countertops and Flooring Bllingual (English/ Polish)

Sales Territory Manger

Quality and Inventory Specialist - (Mon - Thur) - First Shift

Distribution Center / Industrial Engineer

Automotive Finance Director

Managing Attorney (Bilingual)

Director of Estimating

Retail Tax Expert

Seasonal Tax Expert - In-Store

Seasonal Tax Expert - In-Store

Tax Accountant – Retail Location

Experienced Tax Professional - Retail

ER RN Charge Nurse (Nights)

Experienced Tax Professional - Retail

Seasonal Tax Preparer - Retail

I want to receive the latest job alert for process lead in schaumburg, il

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