Top 181 Helpdesk support Jobs in Schaumburg Il

Registry Implementation Coordinator (Customer Service, Data, IT/Help Desk Support) - Schaumburg, IL
American Society of Anesthesiologists —Schaumburg, IL
- $29 - $35 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
MSP Level 3 Network Engineer, Chicagoland (5+ Yrs MSP Exp Required)
Netsphere Technologies, Inc. —Buffalo Grove, IL
- $90,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- Windows
- Analysis skills
- Health insurance
- Dental insurance
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Monitoring Technical Support Specialist Bilingual Spanish
The GEO Group —Aurora, IL
- From $19.75 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Paid training
- Health savings account
Senior Desktop Support Analyst
Revolution Technologies, LLC —Chicago, IL
- $25 - $36 an hour
- Full-time
- 7 years
- Software troubleshooting
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst
Revolution Technologies, LLC —Chicago, IL
- $20 - $30 an hour
- Full-time
- Hospital
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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Client Services Representative
PAYLOCITY CORPORATION —Schaumburg, IL
- From $27 an hour
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Lead Client Services - Growth
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Entry Level IT Support with Hands on Experience
L6 technology —Oakbrook Terrace, IL
- $15 - $21 an hour
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
IT Helpdesk Analyst
GREATER FAMILY HEALTH —Hoffman Estates, IL
- $22 - $30 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Windows
- Paid training
- Disability insurance
Quick Apply
Support Center Agent
Illinois School District U-46 —Elgin, IL
- $49,787 - $74,680 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
Desktop Support Technician (Hybrid)
Vistex BKV —Hoffman Estates, IL
- $50,000 - $60,000 a year
- On call
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
5d
IT Help Desk Assistant/Associate
Oakton Community College —Des Plaines, IL
- $26.25 - $28.25 an hour
- Multiple hires
- Computer Science
- Mid-level
- Office
12d
IT Help Desk Analyst
Unilock Chicago, Inc —Aurora, IL
- $60,000 - $70,000 a year
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
IT Help Desk Administrator
DMG MORI USA, INC —Hoffman Estates, IL
- $65,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Desk Technician
BALL HORTICULTURAL COMPANY —West Chicago, IL
- $48,000 - $57,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Profit sharing
- Paid holidays
Quick Apply
IT and Security Support Specialist
Boler —Schaumburg, IL
- $60,000 - $75,000 a year
- Computer science
- Microsoft Excel
- Computer Science
- Wellness program
- Disability insurance
Quick Apply
IT Support Technician (SEP)
Babbitting Service Inc —South Elgin, IL
- $24.50 - $29.00 an hour
- Weekends as needed
- Background check
- Computer science
- Computer Science
Quick Apply
1d
IT Support Specialist
Clerk of the 18th Judicial Circuit Court for Dupage County, Illinois —Wheaton, IL
- $50,000 - $60,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Health savings account
- Health insurance
Quick Apply
2d
Help Desk Technician
Hoffer Plastics —South Elgin, IL
- $50,000 - $60,000 a year
- Full-time
- Computer literacy
- ERP systems
- Research
- Paid holidays
- Disability insurance
Quick Apply
IT Support Desk Technician
AllSaints —Bolingbrook, IL
- $24 - $25 an hour
- Full-time
- Mid-level
- Windows
- Warehouse
- Disability insurance
- Health insurance
Quick Apply

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Registry Implementation Coordinator (Customer Service, Data, IT/Help Desk Support) - Schaumburg, IL

American Society of Anesthesiologists -
Schaumburg, IL

Quick Apply

Job Details

$29 - $35 an hour

Benefits

Health insurance
Dental insurance
On-the-job training
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Microsoft Outlook
High school diploma or GED
Managing clients in a customer support role
Desktop applications
Defect tracking tools
Ticketing system technical support

Full Job Description

AQI REGISTRY IMPLEMENTATION COORDINATOR
SCHAUMBURG, IL – FLEXIBLE HYBRID SCHEDULE

Feel good about your work—and your workplace.

The American Society of Anesthesiologists (ASA) team provides education, resources, and advocacy to help our members improve the experience and safety of patients in their care. You can be a part of this important work—join more than 160 change-makers, collaborators, and advocates as we continually work towards excellence.

We live our core values of collaboration, dedication, commitment, and improvement every day. And we know that diversity in the way we look, think, learn, and live makes everything ASA does better. Our policies, culture, and people strengthen this commitment every day. As a result, ASA has been named one of the Best and Brightest Companies to Work For in Chicago and the Nation® for the past ten years.

ASA offers flexible hybrid work arrangements, a "dress for your day" mindset, generous time off, plus professional development and educational benefits, so you can write your own story. What's more because ASA is a professional association—not a corporation—we value performance over profits.

Be part of a collaborative, caring community.

Position Summary:

The Anesthesia Quality Institute (AQI) was established by the American Society of Anesthesiologists (ASA) in 2008 to facilitate practice-based quality management through education and quality data feedback. The AQI is a Patient Safety Organization (PSO) and home to NACOR, the largest anesthesia registry in the world. NACOR is also a Qualified Registry (QR) and Qualified Clinical Data Registry (QCDR).

The Registry Implementation Coordinator supports the onboarding and day-to-day operational management of registry participants across a portfolio of clinical data registries. This role serves as a first-line resource for registry users, providing high quality and exceptional customer service in triaging and resolving inquiries, supporting user account management, and ensuring timely resolution of routine technical and access-related issues.

Takes personal and complete responsibility for every interaction with a customer by providing world class service to build brand loyalty and ensure retention. Working collaboratively with internal teams and external participants, this position helps ensure a seamless user experience, promotes effective registry utilization, and contributes to maintaining high-quality data submission and engagement across programs.

Primary Position Responsibilities:

· Serve as the initial point of contact for registry participants, responding to all inquiries (e.g., ticketing system, phone, email, chat, and written format), triaging inquiries, and resolving routine issues.

· Record participant feedback, issues, updates, and complaints within Customer Relationship Management (CRM) and/or help desk ticketing system as defined by departmental policies. Share with appropriate staff for awareness and action. Make recommendations based on participant feedback and insights.

· Manage and maintain user accounts including setup, permissions, and troubleshooting.

· Monitor ticket queues and escalate complex issues appropriately; report on ticket volume and trends.

· Provide support on platform functionality and standard workflows.

· Support onboarding of new participants and account setup.

· Participate in product team meetings for assigned products, providing feedback related to participant audience and related processes.

· Develop and maintain user documentation and knowledge base materials.

· Perform proactive participant outreach (follow-up service calls). Respond to written correspondence inquiries from participants within established timeframes and policies.

· Identify recurring issues and communicate trends to internal teams; collaborate across internal teams to ensure coordinated resolution of issues.

· Identify opportunities for upselling or cross-selling based on a deep understanding of participant pain points, NACOR products and long-term needs.

· Support meetings and training sessions as needed.

· Participate in testing of system updates and product enhancements.

· Assist with data entry and data clean-up projects; roster and membership comparisons and supports other department projects, including administrative support, as needed.

· Ability to perform work in alignment with ASA core values: Dedication, Collaboration, Commitment to Excellence, Continuous Improvement.

Position Qualifications:

· Associates degree preferred. High school diploma required with experience supported by on the job training required.

· Minimum 2 years of experience in help desk support or customer service roles.

· Experience with ticketing systems (e.g., Atlassian Jira) and Microsoft 365 tools required.

· Intermediate knowledge of Microsoft Office applications, Word, Excel, and Outlook. Ability to navigate through PC applications.

· Familiarity with user account administration and troubleshooting web-based applications.

· Familiarity with CRM tools (e.g., Microsoft Dynamics) is a plus.

· Excellent customer service, communication (written and oral), listening, and problem-solving skills including the ability to build trust and rapport.

· Proven ability to work collaboratively with diverse teams and stakeholders.

· Proven ability to manage multiple priorities simultaneously in a fast-paced environment.

· Strong organizational skills, problem solving skills, and attention to detail.

ASA Benefits:

As part of the health care community, we offer a full slate of health, financial, and wellness benefits to support personal and family needs, including quality medical, dental, and vision insurance at a reasonable cost, 401K match, a free fitness center, breastmilk shipping, CALM subscription, volunteer committees, employee resource groups, and much more. More detailed benefits information can be found at: https://www.asahq.org/about-asa/work-at-asa/benefits (https://www.asahq.org/about-asa/work-at-asa/benefits).

ASA Compensation Philosophy:

ASA conducts market analysis of its positions, ensuring the compensation is comparable with jobs of the same level, skills, and abilities. Additionally, ASA believes in the importance of pay equity and consider internal equity of our current team members as part of any final offer. ASA strives to be transparent with our pay practices both internally and externally.

Position Compensation:

This position is a non-exempt/hourly position. The target hiring pay range for this position is: $56,000/year ($29/hour) to $70,000/year ($35.00/hour). This position is not eligible for a yearly bonus/incentive.

Compensation decisions consider a wide range of factors, including but not limited to relevant experience, skills, certifications, business needs, and organizational policies.

EEOC:

ASA is an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.

Environment:

While performing the duties of this job, the employee regularly works in an office environment with light noise. Work may be frequently interrupted. The employee will spend most of the workday sitting, computing, and talking/hearing. May require lifting (boxes) in the 10-25 lb. range requiring the ability to bend at the waist and knee.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

helpdesk support jobs in schaumburg il

Registry Implementation Coordinator (Customer Service, Data, IT/Help Desk Support) - Schaumburg, IL

MSP Level 3 Network Engineer, Chicagoland (5+ Yrs MSP Exp Required)

Monitoring Technical Support Specialist Bilingual Spanish

Senior Desktop Support Analyst

Help Desk Analyst

Client Services Representative

Lead Client Services - Growth

Entry Level IT Support with Hands on Experience

IT Helpdesk Analyst

Support Center Agent

Desktop Support Technician (Hybrid)

IT Help Desk Assistant/Associate

IT Help Desk Analyst

IT Help Desk Administrator

IT Support Desk Technician

IT and Security Support Specialist

IT Support Technician (SEP)

IT Support Specialist

Help Desk Technician

IT Support Desk Technician

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