Top 349 Senior field representative Jobs in Schaumburg Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Senior Internal Communications Specialist (Itasca, IL)
Gift of Hope —Itasca, IL
- $78,814 - $98,517 a year
- Weekends as needed
- Marketing
- Research
- Office
Senior Personal Banker
First American Bank —Buffalo Grove, IL
- $25.96 - $28.37 an hour
- Full-time
- Office
- High school diploma or GED
- Travel
10d
Construction Manager
NTT Global Data Centers Americas, Inc. —Itasca, IL
- $118,300 - $169,000 a year
- Full-time
- Microsoft Word
- Civil engineering
- Construction site
- Disability insurance
- Health insurance
Leasing & Occupancy Manager
Sarahs Circle —Chicago, IL
- $58,000 - $72,500 a year
- Weekends as needed
- OSHA
- Mid-level
- 3 years
- Mileage reimbursement
- Paid holidays
7d
Supply Chain and Inventory Analyst
Orange Cabinetry Inc. —Bolingbrook, IL
- $60,000 - $75,000 a year
- Full-time
- Bilingual
- English
- Mid-level
- Health savings account
- Relocation assistance
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Estimator - General Construction
Corporate Resources/CRT —Rolling Meadows, IL
- $80,000 - $100,000 a year
- Full-time
- Construction site
- Mid-level
- Bachelor's degree
- Paid holidays
- Health insurance
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3d
Senior Sales Representative
PASONA N A, INC. —Itasca, IL
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Marketing
- Bachelor of Science
Outside Sales Executive
LPi —Naperville, IL
- Mid-level
- Office
- Communication skills
- Paid parental leave
- Paid holidays
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Buyer
NN, Inc. —Algonquin, IL
- $56,000 - $65,000 a year
- Full-time
- Background check
- Engineering
- ERP systems
- Health savings account
- Health insurance
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Nuclear Engineer V, Civil Structural
System One —Downers Grove, IL
- $115 a day
- Overtime
- Microsoft Excel
- Bachelor of Science
- Engineering
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Locomotive Reliability Manager
Progress Rail —La Grange, IL
- $101,487.96 - $183,958.00 a year
- Full-time
- Office
- Analysis skills
- Critical & Intensive Care
- Health savings account
- Paid holidays
Senior Maintenance Shift Technician - Indianapolis (Relocation Required)
Blue Polymers —Illinois
- $35 - $42 an hour
- Full-time
- Microsoft Word
- English
- Forklift
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Electrical Superintendent I
M. A. Mortenson Company —Itasca, IL
- $125,600 - $188,400 a year
- Management
- Construction site
- Driver's License
- AD&D insurance
- Paid holidays
Customer Contact Representative Senior
International Motors, LLC —Lisle, IL
- $59,200 - $88,800 a year
- Online Application
- Hybrid work
- Spanish
- Oracle
- No experience needed
Associate Field Service Technician - Northwest Chicago - Transport
Stryker —Schaumburg, IL
- $27.00 - $37.05 an hour
- Weekends as needed
- Clean driving record
- Inventory management
- High school diploma or GED
- Health savings account
- AD&D insurance
District Parts & Service Senior Specialist
Honda —Hoffman Estates, IL
- $65,000 - $97,500 a year
- Full-time
- Marketing
- Mid-level
- Office
- Paid holidays
- Loan repayment program
Field Director - Laboratory Accreditation
Joint Commission —Oakbrook Terrace, IL
- $115,000 - $180,000 a year
- On call
- 5 years
- Master's degree
- Travel
Category Manager
HARIBO of America —Rosemont, IL
- $118,000 - $144,000 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- Bachelor's degree
Senior Director of Program Operations
The Salvation Army Central Territory —Chicago, IL
- $116,207 - $145,259 a year
- 7 years
- Office
- Master's degree
- Disability insurance
- Health insurance
Quick Apply

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senior field representative jobs near schaumburg il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

senior field representative jobs in schaumburg il

Customer Service Lead

Senior Internal Communications Specialist (Itasca, IL)

Senior Personal Banker

Construction Manager

Leasing & Occupancy Manager

Supply Chain and Inventory Analyst

Estimator - General Construction

Senior Sales Representative

Outside Sales Executive

Buyer

Nuclear Engineer V, Civil Structural

Locomotive Reliability Manager

Senior Maintenance Shift Technician - Indianapolis (Relocation Required)

Electrical Superintendent I

Customer Contact Representative Senior

Associate Field Service Technician - Northwest Chicago - Transport

District Parts & Service Senior Specialist

Field Director - Laboratory Accreditation

Category Manager

Senior Director of Program Operations

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