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Job Summary
The Inside Sales Manager will be responsible for building and leading this function from the ground up. Partnering closely with the VP of Enrollment, this leader will develop the sales strategy, establish processes and playbooks, and hire, train, and coach a team of Enrollment Advisors. The Manager Inside Sales will own the conversion of inbound marketing leads into enrolled participants across Pennsylvania and Virginia while driving team performance, accountability, and results. This is a unique opportunity for a hands-on leader to create a scalable inside sales operation and make a significant impact on organizational growth.
Must be based in the Eastern or Central timezone hours.
Key Responsibilities
Sales Leadership & Team Development
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Lead and coach a pod of Enrollment Advisors (ISRs) across Pennsylvania and Virginia — initially 6–7 reps, scaling based on lead volume and conversion data
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Conduct daily coaching sessions including live call reviews, objection handling practice, and pipeline hygiene enforcement
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Monitor ISR capacity utilization; recommend headcount additions when the team sustains 80%+ capacity for six or more consecutive weeks
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Deliver a fully ramped team, documented conversion baseline, and transferable playbook within 90 days of start
Sales Process Design & Operational Excellence
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Build the inside sales playbook from scratch: call guide, lead SLA framework, objection handling library, and close methodology.
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Enforce the pod model — closers remain in the sales lane; Enrollment Specialists own all post-close processing; protect this separation without exception
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Partner with the Pipeline Coordinator to maintain a <2 hour first-contact SLA on all Tier 1 (Medicaid-confirmed) leads
Performance Management & Conversion Optimization
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Own end-to-end conversion metrics: speed to first contact, lead-to-qualified rate, qualified-to-close rate, and lead-to-enrolled-participant rate
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Maintain the interim lead tracker and deliver weekly conversion reporting to the VP of Operations
Cross-Functional Collaboration & Stakeholder Management
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Serve as the primary liaison to the Salesforce/CRM implementation team.
Strategic Workforce Planning & Scalability
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Monitor ISR capacity utilization; recommend headcount additions when the team sustains 80%+ capacity for six or more consecutive weeks
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Deliver a fully ramped team, documented conversion baseline, and transferable playbook within 90 days of start
Requirements:
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Demonstrated ability to build, document, and enforce a structured sales process that include call guides, SLAs, handoff protocols, etc.
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Proficiency running data-driven coaching: analyzing conversion funnels, identifying rep-level drop-off points, and designing targeted interventions
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Experience recruiting and hiring inside sales reps, including screening for close capability (not just communication skills).
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Ability to design and manage a tiered lead queue and enforce prioritization discipline across a team
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Strong written and verbal communication — able to present conversion data clearly to executive leadership
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CRM proficiency; ability to define system requirements from the sales team's perspective
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Comfort operating in an early-stage, ambiguous environment where tools, processes, and playbooks are built concurrently with execution
Qualifications:
Education: Bachelor's degree in business, communications, healthcare administration, or related field. Substantial professional experience may be considered in lieu of a formal degree.
Experience: Background in a complex, consultative sale requiring buyer education prior to decision (benefits, insurance, healthcare enrollment, or equivalent) required. Experience in Medicaid, long-term services and supports (LTSS), CDPAP, home and community-based services (HCBS), or Fiscal Intermediary operations is preferred. Experience in a private equity-backed or high-growth company environment with executive-level program governance expectations preferred. Familiarity with Medicaid Anti-Kickback Statute and its implications for incentive compensation design.
Certifications: list or N/A
Working Conditions
Remote with timezone requirements (must be based in the Eastern or Central timezone).
Occasional travel within the continental United States.
Supervisory Responsibility (if applicable):
Learning a team 8-11 Enrollment Advisors.
Compensation Range: $92,000 - $112,500 annually. This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.
Our people make all the difference in our success.
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
