Top 55 Technical support representative Jobs in Schenectady, Ny

Customer Service Representative
Astro Chemical Company, Inc. —Ballston Lake, NY
- $48,000 - $58,000 a year
- Full-time
- CRM software
- Background check
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Niskayuna, NY
- $39,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
9d
Customer Support Specialist
Centrotherm Eco Systems, LLC. —Waterford, NY
- $23 - $30 an hour
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
Technical Sales Representative - Infrastructure Camera Equipment
Joe Johnson Equipment USA —Albany, NY
- From $75,000 a year
- Extended hours
- Background check
- Clean driving record
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative- Bathroom Partitions (1 year position)
Bobrick Washroom Equipment, Inc —Clifton Park, NY
- $22 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health savings account
- AD&D insurance
Quick Apply
Customer Service Representative- Bathroom Accessories (1 year position)
Bobrick Washroom Equipment, Inc —Clifton Park, NY
- $22 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Health savings account
- AD&D insurance
Quick Apply
Sales Project Assistant
Hanes Supply Inc. —Colonie, NY
- From $63,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist II
General Dynamics Information Technology —Albany, NY
- $18.27 - $24.73 an hour
- Hybrid work
- Microsoft Excel
- Mid-level
- No travel
8d
Student Support Specialist
Excelsior University —Albany, NY
- $47,000 - $48,000 a year
- Full-time
- Hybrid work
- Experience working with individuals with disabilities
- Mid-level
- Office
Quick Apply
Technical Services Associate
Triumvirate Environmental —Albany, NY
- $24 - $25 an hour
- Call employer
- Microsoft Outlook
- Customer service
- Office
- Dental insurance
- 401(k)
3d
Field Clinical Representative - Albany
Inspire Medical Systems —Albany, NY
- $100,000 - $130,000 a year
- Remote
- Nursing
- Surgery
- Hospital
- Health savings account
- Employee stock purchase plan
HUD Customer Service Representative
The Kennedy Collective Inc —Albany, NY
- $18.27 an hour
- English
- Office
- High school diploma or GED
Quick Apply
Outside Sales Representative - IT
CADimensions, Inc. —Albany, NY
- $65,000 - $120,000 a year
- Remote
- Up to 50% travel
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply
5d
Workplace Consultant
Intivity Inc —Albany, NY
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
Clinical Training Specialist (Clinical Science Liaison – CSL) Albany/Rochester, NY
Siemens Healthineers —Albany, NY
- $117,770 - $161,931 a year
- Full-time
- Remote
- Inventory control
- Surgery
- Current TB test
- Disability insurance
- Health insurance
3d
Clinical Specialist, Pelvic Health - Albany, NY
Medtronic —Albany, NY
- $76,000 - $114,000 a year
- Full-time
- Mid-level
- Master's degree
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
1d
Territory Sales Representative
Empire Forklift Inc. —Albany, NY
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Organizational skills
- Health insurance
- 401(k)
Quick Apply
4d
Pharmaceutical Sales Representative/Diabetes - Buffalo/Rochester/Syracuse/Albany
IQVIA —Albany, NY
- $85,000 - $90,000 a year
- Full-time
- Up to 50% travel
- HIPAA
- Mid-level
Sales Representative - Modernization
Schindler —Albany, NY
- $74,800 - $93,500 a year
- Marketing
- Mid-level
- Finance
- Health insurance
- Dental insurance
Membership Sales Representative - Elite
National Federation of Independent Business (NFIB) —Saratoga Springs, NY
- $80,000 - $200,000 a year
- Full-time
- Leadership
- Entry level
- Paid training
- Mileage reimbursement
Quick Apply

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Customer Service Representative

Astro Chemical Company, Inc.
Ballston Lake, NY

Quick Apply

Job Details

Full-time
$48,000 - $58,000 a year

Benefits

Health insurance
401(k)
Paid time off

Qualifications

CRM software
Managing customer accounts
Sage
Maintaining an organized workspace
Account maintenance
Customer service
Customer order taking
Sales order data entry
English
Microsoft Office
Administrative experience
Managing clients in a customer support role
Driver's License
Attention to detail
Customer engagement
Logistics order management
Phone etiquette
Account management
Order entry
Technical Proficiency
Stakeholder relationship building
Cross-functional communication
Customer data entry

Full Job Description

POSITION DESCRIPTION:
The Customer Service position serves as the primary point of contact for customers, managing the full order-fulfillment process from initial inquiry through delivery. This role requires strong customer focus, clear and effective communication, and close collaboration with internal departments. We’re seeking candidates who excel in day-to-day responsibilities while proactively identifying ways to improve the customer experience. The environment is variable-paced, with frequent urgency and short turnarounds, so candidates must be comfortable shifting gears, managing changing priorities, and responding decisively to time-sensitive demands. Adaptability and responsiveness are essential for success in this role.

APPLICATION INSTRUCTIONS:
To apply, please submit a resume and cover letter. Applications missing any of these components will not be considered. References will be required at a later stage.

RESPONSIBILITIES (Include, but are not limited to):

Customer Engagement: Act as the main liaison with customers, handling inquiries related to product information, order status, returns, shipping damage, and customer feedback.
Order Management: Process and manage customer orders, ensuring accuracy, efficiency, and timely fulfillment while maintaining clear communication with relevant departments.
Problem Resolution: Collaborate with internal departments to resolve issues related to order fulfillment, product quality, and complex orders.
Customer Account Management: Update customer accounts with relevant information, track open order status to proactively report changes, and cooperate with business development to share new products and market opportunities.
Documentation & Reporting: Maintain accurate records of customer interactions, complaints, and service-related issues.
Opportunity for professional growth through expanded customer-focused initiatives: Support of marketing campaigns, expanded use of CRM system, and trade show coordination and administration, among other responsibilities.

REQUIRED QUALIFICATIONS:

Experience: Minimum 3 years in a customer service role, including order entry and customer account management, preferably in a variable-paced product manufacturing environment.
Technical Proficiency: Demonstrated ability to understand and use software systems. Preferred experience with ERP (e.g., Sage), CRM (e.g., Sugar), and Microsoft Office 365 tools (e.g., Outlook, Excel, Teams) in a collaborative work environment.
Communication & Collaboration: Strong verbal and written communication skills, with the ability to build positive relationships with internal and external stakeholders.
Detail-Oriented & Organized: Exceptional attention to detail, with strong organizational and multitasking abilities.
Problem-Solving Mindset: Ability to troubleshoot and resolve issues promptly and effectively.
Work Ethic & Professionalism: Reliable, punctual, and committed to maintaining a neat and professional workspace.

WORK ENVIRONMENT: This is an in-office role, as we believe the Customer Service team performs most effectively in a collaborative office environment. Most communication is via email, with regular phone interactions.

COMPANY OVERVIEW:
Founded in 1959, Astro Chemical is a small, established manufacturer with a long track record and a global customer base. Our specialized products include coatings, adhesives, and potting/encapsulation systems used in electrical, composite, and general industrial applications. While proud of our legacy, we are passionate about expanding our reach and innovating for the future. Join a company that’s both rooted in tradition and looking toward growth.

BENEFITS:

Individual medical insurance (100% employer funded)
Retirement plan (5% employer contribution)
Medical expense reimbursement ($1,000/year out-of-pocket expenses)
Paid time off

Astro Chemical Company, Inc. is an Equal Opportunity Employer. Astro Chemical Company, Inc. does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.

Job Type: Full-time

Pay: $48,000.00 - $58,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Application Question(s):

Are you comfortable working in an onsite setting?

Experience:

Customer Service: 3 years (Required)
CRM software: 3 years (Preferred)

Ability to Commute:

Ballston Lake, NY 12019 (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical support representative jobs in schenectady, ny

Customer Service Representative

Desktop Support Technician

Customer Support Specialist

Technical Sales Representative - Infrastructure Camera Equipment

Customer Service Representative- Bathroom Partitions (1 year position)

Customer Service Representative- Bathroom Accessories (1 year position)

Sales Project Assistant

Customer Service Specialist II

Student Support Specialist

Technical Services Associate

Field Clinical Representative - Albany

HUD Customer Service Representative

Outside Sales Representative - IT

Workplace Consultant

Clinical Training Specialist (Clinical Science Liaison – CSL) Albany/Rochester, NY

Clinical Specialist, Pelvic Health - Albany, NY

Territory Sales Representative

Pharmaceutical Sales Representative/Diabetes - Buffalo/Rochester/Syracuse/Albany

Sales Representative - Modernization

Membership Sales Representative - Elite

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