Top 9 helpdesk manager Jobs in scott afb il

IT Service Lead
UNCOMN —O'Fallon, IL
- $80,000 - $95,000 a year
- 7 years
- Mid-level
- Office
- Paid holidays
- Health insurance
IT Manager
TOUCHETTE —Collinsville, IL
- $69.71 - $78.65 an hour
- Weekends as needed
- Bachelor of Science
- HIPAA
- 3 years
Quick Apply
IT Helpdesk Technician I
Utilitra —Edwardsville, IL
- $50,000 - $60,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Office
- Paid parental leave
- Paid holidays
Quick Apply
SERVICE DESK LEAD L1
Wipro Limited —St. Louis, MO
- $45,000 - $121,000 a year
- Writing skills
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
3d
Program Manager
Everforth ECS —O'Fallon, IL
- Bachelor of Science
- Office
- Bachelor's degree
2h
Clinical IT Support Specialist
Hicuity Health —St. Louis, MO
- Overtime
- Mid-level
- Ability to lift 50 pounds
- Critical & Intensive Care
- Paid time off
Quick Apply

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Help Desk Support Specialist
Secure Data Technologies, Inc. —O'Fallon, IL
*Sedentary Role: *Prolonged periods of sitting at a desk, using a computer, and handling phone calls for up to 8 hours per shift.
$20 - $24 an hour
Quick Apply
Front Desk Receptionist (Scott AFB, IL)
Ivyhill Technologies LLC —Scott AFB, IL
Will receive all M&FRC customers and all incoming telephone calls to determine nature and purpose of visit, and direct/escort customers to specific destinations…
$35,000 - $36,000 a year
Quick Apply

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
Endpoint Administrator
Benesch Law —Columbus, OH
A bachelor's degree in related field is preferred and/or comparable work experience and certifications. Assists in system monitoring, reviewing infrastructure…
Quick Apply
3d

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IT Service Lead

UNCOMN -
O'Fallon, IL

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Job Details

$80,000 - $95,000 a year

Benefits

Paid holidays
Health insurance
Paid time off
Employee assistance program
401(k) matching
Benefits from day one

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
Operational management
Performance Reporting
Metrics Reporting
Supervising experience
Incident management operations support
Management reporting
Problem management
IT department experience

Full Job Description

At UNCOMN, we don’t just fix issues; we deliver secure solutions that power essential operations in both the public and private sectors. Our team tackles tough challenges—whether it’s improving organizational systems, streamlining logistics, or making sense of complex data—all with one goal: helping our clients succeed so they can continue serving others.

We’ve built a culture rooted in our Core Values, where innovation thrives, work-life balance is respected, and career growth is always encouraged. We're also proud to be recognized as a ‘Top Workplace,’ and that’s not just us talking; it’s our employees. Now, we’re looking for another Uncommon Genius to join our dynamic team. If you love solving puzzles, building new things, fixing what’s broken, or pushing the boundaries of creativity, we encourage you to explore the details of this position below!

UNCOMN is seeking an IT Service Lead to provide leadership for internal IT service delivery and direct oversight of the Service Desk, ensuring support services are consistent, measurable, and scalable. This role is responsible for managing the service catalog, ITSM workflows, change governance, and service reporting to align IT service delivery with ISO 20000 service management expectations and support effective business execution. This is an in-person position, with some remote flexibility, subject to supervisor approval and business needs, and additional key responsibilities include:

Maintain and improve the IT service catalog, including standard service offerings, request fulfillment workflows, and clear service ownership expectations.
Serve as a service owner for assigned internal technology services, helping ensure performance, reliability, and service delivery align with business requirements.
Partner with business units to understand service needs, identify pain points, and drive practical improvements that enhance internal technology services.
Oversee incident, service request, problem, and change management processes, including prioritization, escalation paths, and operational procedures.
Coordinate the Change Advisory Board (CAB), maintain the change calendar, and help ensure change records are complete, accurate, and well documented.
Prepare and review service reporting, including backlog health, cycle times, recurring issue trends, service performance, and opportunities to improve delivery.
Promote strong knowledge management practices that improve article quality, encourage reuse, and reduce repeat incidents.
Drive continual improvement efforts by identifying automation opportunities, process gaps, recurring service issues, and opportunities to optimize the user experience.
Ensure onboarding and offboarding services are carried out consistently through defined workflows, clear handoffs, and completion tracking.
Lead and support the Service Desk, combining day-to-day supervisory responsibility with hands-on ticket work as needed to maintain service continuity and support the team.
Perform other duties as assigned in support of business operations and company growth.

This position description outlines the core duties for this role, but it is not all-inclusive. Responsibilities may shift based on contract requirements, mission needs, or organizational objectives.

Requirements

7+ years of combined education and professional experience in IT service management, service delivery, or IT operations leadership.
Must be eligible to obtain a Secret clearance, granted by the US Government, which requires US citizenship. The government also uses 13 adjudicative guidelines to determine an individual's eligibility.
Experience working in a structured ITSM environment and supporting mature service delivery practices.
Background leading or supporting a Service Desk team and working across technical and business stakeholders.
Strong knowledge of incident, request, problem, and change management principles.
Experience using service reporting and operational metrics to assess performance and support continuous improvement.
ITIL Foundation certification and/or familiarity with ISO 20000 preferred.

Why UNCOMN?

Instant Flexible PTO: Enjoy flexible paid time off starting your very first day with us!
Generous Holidays: Benefit from 7 paid holidays and up to 3 floating holidays annually.
Immediate Health Coverage: Get access to comprehensive health benefits from day one.
401K Safe Harbor Match: Secure your future with our top-tier 401K matching program.
Growth Opportunities: Advance your career with our training and education assistance programs.
Free Employee Assistance Program (EAP): Access complimentary support services for you and your family.

Note: Benefits apply to full-time employees only.

Don’t meet every single requirement? We’re dedicated to building an uncommon, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Apply Now

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helpdesk manager jobs in scott afb il

IT Service Lead

IT Manager

IT Helpdesk Technician I

SERVICE DESK LEAD L1

Program Manager

Clinical IT Support Specialist

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