Top 166 Guest service agent Jobs in Scottdale, Ga

Front Desk Agent
Residence Inn Decatur Emory —Decatur, GA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Guest Services/Front Desk Rep - Hyatt Regency at Villa Christina
Hyatt Regency at Villa Christina Atlanta, GA —Brookhaven, GA
- $16.50 - $18.50 an hour
- Inventory management
- Basic math
- English
- Health savings account
- Paid holidays
Quick Apply
4d
Guest Service Agent - 3-11pm shift required
RESIDENCE INN LENOX PARK —Brookhaven, GA
- $16 - $19 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
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Guest Service Agent
DoubleTree Atlanta Northlake —Tucker, GA
- Full-time
- Hotel
- Entry level
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Guest Services Agent
Stonebridge —Atlanta, GA
- $17.00 - $18.50 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
3d
Inbound Reservations Agent - Year Round
Aramark —Stone Mountain, GA
- $16 an hour
- Full-time
- Bilingual
- Microsoft Outlook
- Computer literacy
- On-the-job training
Front Desk/Guest Service Agent $16 per hour FT - AM/PM Shifts required
Home2 Suites Atlanta —Atlanta, GA
- $16 an hour
- Full-time
- Spanish
- English
- Hotel
- On-the-job training
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3d
Front Desk Agent
Hyatt Place Atlanta/Perimeter Center —Dunwoody, GA
- $16.50 - $17.50 a week
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent - Stone Mountain Hotel and Conference Center
Aramark —Stone Mountain, GA
- Hotel
- Communication skills
- Entry level
7d
Overnight Front Desk Agent
Omni Hotels & Resorts —Atlanta, GA
- Overnight shift
- Math
- Ability to stand for extended periods
- Entry level
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1d
Front Desk Agent - $15/HR
Red Roof Plus Atlanta/Buckhead —Atlanta, GA
- $15 an hour
- Hotel
- High school diploma or GED
- Accounting
Quick Apply
Guest Services Agent
70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix —Atlanta, GA
- Weekends as needed
- Hotel
- Communication skills
- Entry level
Quick Apply
Guest Services Agent
Candler Hotel Atlanta, Curio Collection by Hilton —Atlanta, GA
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
4d
Front Desk Agent
Hyatt Place Atlanta/Centennial Park —Atlanta, GA
- Weekends as needed
- 18 years or older
- Computer literacy
- Writing skills
Front Office Supervisor
Atlanta Marriott Northeast/Emory Area —Atlanta, GA
- $16 - $20 an hour
- Full-time
- English
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
3d
Concierge | Luxury Residential | Full-Time & Part-Time
Americas Hospitality Group —Atlanta, GA
- $15.50 - $17.00 an hour
- Part-time
- Residential
- In-person
- Entry level
- Opportunities for advancement
Quick Apply
Guest Service Agent - Hilton Atlanta and Towers
Hilton —Atlanta, GA
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
7d
Front Desk Agent
Homewood Suites Atlanta Perimeter Center —Atlanta, GA
- $16 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
3d
Front Desk Agent - Part TIme Stone Mountain Campground
Aramark —Stone Mountain, GA
- Part-time
- Communication skills
- Entry level
8d
Guest Service Agent (Part-Time) - Embassy Suites by Hilton Atlanta Buckhead
Hilton —Atlanta, GA
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
4d

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guest service agent jobs near scottdale, ga

Front Desk Agent

Residence Inn Decatur Emory
Decatur, GA

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Job Details

Part-time | Full-time

Benefits

Paid holidays
Disability insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance

Qualifications

Access control systems
Physical security
Visitor query response
Computer operation
Hotel and accommodations payment processing
Cash amount verification
Fire safety
Hotel policy compliance
Email customer support
Maintaining an organized workspace
Sales transaction processing
Phone communication
Greeting customers
Client inquiry handling
Filing
Cash drawer securing
Answering guest questions
Mail distribution
Phone call screening
Financial issue resolution
Invoice processing
High school diploma or GED
Mail management
Accounting
Hotel emergency procedures
Mail processing
Billing issue inquiries
Hotel and accommodations guest complaints handling
Communication skills
Entry level

Full Job Description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits:

Benefits for Full Time employees may include:

Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

guest service agent jobs in scottdale, ga

Front Desk Agent

Guest Services/Front Desk Rep - Hyatt Regency at Villa Christina

Guest Service Agent - 3-11pm shift required

Guest Service Agent

Guest Services Agent

Inbound Reservations Agent - Year Round

Front Desk/Guest Service Agent $16 per hour FT - AM/PM Shifts required

Front Desk Agent

Front Desk Agent - Stone Mountain Hotel and Conference Center

Overnight Front Desk Agent

Front Desk Agent - $15/HR

Guest Services Agent

Guest Services Agent

Front Desk Agent

Front Office Supervisor

Concierge | Luxury Residential | Full-Time & Part-Time

Guest Service Agent - Hilton Atlanta and Towers

Front Desk Agent

Front Desk Agent - Part TIme Stone Mountain Campground

Guest Service Agent (Part-Time) - Embassy Suites by Hilton Atlanta Buckhead

I want to receive the latest job alert for guest service agent in scottdale, ga

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