Top 146 Quality improvement specialist Jobs in Scotts Valley, Ca

Content Moderation Quality Operation Specialist - USDS
TikTok USDS JV —San Jose, CA
- $73,467 - $168,889 a year
- Hybrid work
- Writing skills
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Inventory Management Specialist - Animal Pharmacy
Wedgewood Pharmacy —San Jose, CA
- $24 - $26 an hour
- ERP systems
- Forklift
- High school diploma or GED
- Disability insurance
- Health insurance
Data Center FOC Monitoring Operations Specialist - Mandarin
Tellusicom INC —Santa Clara, CA
- $3,000 - $3,066 a month
- Weekends as needed
- Mid-level
- Analysis skills
- Continuous improvement
Quick Apply
HR & Payroll Specialist (Workforce Operations & Compliance) Northern California Region River of Life
River of Life Transportation —Sunnyvale, CA
- $70,304 - $85,000 a year
- Full-time
- Background check
- Google Workspace
- Ability to walk for extended periods
- Travel reimbursement
- Mileage reimbursement
Quick Apply
IT Project Delivery Expert - Mandarin Preferred
EZSVS USA Inc. —Santa Clara, CA
- From $50,000 a year
- Full-time
- Construction site
- 5 years
- Team management
- Health insurance
- Dental insurance
Quick Apply
14h
Behavior Program Specialist
Dooley Corporation —Mountain View, CA
- $27 - $30 an hour
- Weekends as needed
- Applied behavior analysis
- Current TB test
- Ability to walk for extended periods
- Health savings account
- Health insurance
Quick Apply
Ethics Specialist
TikTok —San Jose, CA
- $108,000 - $208,800 a year
- 5 years
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Customer Experience BPO Operation QA Specialist - USDS
TikTok USDS JV —San Jose, CA
- $73,467 - $168,889 a year
- Hybrid work
- Writing skills
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quality Assurance Specialist
Noah Medical —San Jose, CA
- $96,000 - $120,000 a year
- Hybrid work
- Surgery
- Mid-level
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
User Operations Specialist, Platform Responsibility
TikTok —San Jose, CA
- $36.54 - $55.77 an hour
- Weekends as needed
- Mid-level
- SQL
- Analysis skills
- Paid parental leave
- Paid holidays
QA Specialist
CCINTEGRATION INC —San Jose, CA
- $67,000 - $77,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Senior Policy Specialist, Google Play
Google —Sunnyvale, CA
- $136,000 - $196,000 a year
- Weekends as needed
- 5 years
- Office
- SQL
AI Product Operations Specialist, Customer Service Platform - USDS
TikTok USDS JV —San Jose, CA
- $88,000 - $151,112 a year
- Hybrid work
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Paid holidays
Ticketing System Product Operations Specialist - Advertisement Team
TikTok —San Jose, CA
- $108,000 - $208,800 a year
- Computer science
- Computer Science
- Marketing
- Paid parental leave
- Paid holidays
Talent Management Operations Specialist
Agilent Technologies Inc —Santa Clara, CA
- $39.88 - $62.31 an hour
- Full-time
- 6 years
- Mid-level
- Associate's degree
12d
Quality & Product Insights Specialist - Advertisement Team
TikTok —San Jose, CA
- $108,000 - $208,800 a year
- Computer Science
- English
- Office
- Paid parental leave
- Paid holidays
Senior Staff Procurement Professional
Marvell —Santa Clara, CA
- $106,800 - $160,000 a year
- Full-time
- 5 years
- Continuous improvement
- Contracts
- Employee stock purchase plan
Business Applications Specialist
Joseph J. Albanese —Santa Clara, CA
- $100,000 - $110,000 a year
- Full-time
- Computer Science
- ERP systems
- Mid-level
Quick Apply
6d
Platform Governance Specialist - TikTok Platform Responsibilities, User Feedback Operations
TikTok —San Jose, CA
- $108,000 - $208,800 a year
- On call
- English
- Office
- 3 years
- Paid parental leave
- Paid holidays
Safety Specialist
San Jose Water Company —San Jose, CA
- $95,000 - $116,000 a year
- Full-time
- 5 years
- Mid-level
- Office

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Content Moderation Quality Operation Specialist - USDS

TikTok USDS JV
San Jose, CA

Apply Now

Job Details

$73,467 - $168,889 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
RSU
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Vendor relationship building
Report preparation
Procedural guides
Writing skills
Contract performance monitoring
Policy & process development
Workforce planning strategy
Bachelor's degree
Requirements management
Business operations
Workforce management
Standard operating procedures (SOPs)

Full Job Description

San Jose

Regular

Operations

Job ID: A138788

Responsibilities

With the mission of "Inspiring New Life and Helping Good Business", TikTok Local Services is committed to becoming the most trusted local services platform for users and partners. Through POI, Video, LIVE, Search, and other product forms, TikTok's Local Service aims to connect merchants, service providers, creators and users creatively, making the daily life experience unique, richer, and more efficient. The USDS Local Services team manages location-based databases and services with the goal of helping local businesses connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community in the US market, while protecting U.S user data and privacy. Responsibilities - Quality Checks and Training: Ensure that BPOs are able to onboard and deliver on project requirements; Conduct quality checks of BPO agents' performance; Work closely with BPO vendors, including training or resolving their issues or pain points, in order to meet project requirements in a timely manner - BPO Performance Tracking and Improvement: Regularly track, analyze, and assess BPO performance, ensuring that they meet the SLA and project requirements. Develop and work with relevant internal stakeholders to implement BPO improvement plans (e.g. human-error corrective actions, process optimization, tooling upgrades, policy optimization, etc.) - BPO Relationship and Daily Management: Oversee and establish relationships with BPO vendors, ensuring that BPO operations and headcount meet our productivity, cost-effectiveness, and other project requirements

Qualifications

Minimum Qualification(s): - Bachelor's degree or above - 1+ years of demonstrated experience in a role involving BPO operations and/or QA, including enforcement, labeling, moderation, or service functions, preferably in the Internet, E-commerce, or O2O industries - In-depth understanding of BPO management, including requirements management, SOP and SLA development, productivity standards, deriving quality-level metrics, and BPO workforce planning; familiarity with the BPO process and market, including its trends and best practices - Excellent report-writing and presentation skills Preferred Qualification(s): - Experience working with global cross functional teams - Robust business acumen, with the ability to understand and lead SLA improvement and overall vendor management

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $73467 - $168889 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Apply Now

Refine Your Search

quality improvement specialist jobs in scotts valley, ca

Content Moderation Quality Operation Specialist - USDS

Inventory Management Specialist - Animal Pharmacy

Data Center FOC Monitoring Operations Specialist - Mandarin

HR & Payroll Specialist (Workforce Operations & Compliance) Northern California Region River of Life

IT Project Delivery Expert - Mandarin Preferred

Behavior Program Specialist

Ethics Specialist

Customer Experience BPO Operation QA Specialist - USDS

Quality Assurance Specialist

User Operations Specialist, Platform Responsibility

QA Specialist

Senior Policy Specialist, Google Play

AI Product Operations Specialist, Customer Service Platform - USDS

Ticketing System Product Operations Specialist - Advertisement Team

Talent Management Operations Specialist

Quality & Product Insights Specialist - Advertisement Team

Senior Staff Procurement Professional

Business Applications Specialist

Platform Governance Specialist - TikTok Platform Responsibilities, User Feedback Operations

Safety Specialist

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