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Operations Support Associate, Program Experiences (Event Coordinator)

1440 Multiversity -
Scotts Valley, CA

Apply Now

Job Details

Full-time
$25 - $27 an hour

Benefits

AD&D insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Operations Support Associate, Program Experiences

Scotts Valley, CA | Full-Time | Non-Exempt

At 1440 Multiversity, every program is the result of thoughtful planning, seamless coordination, and hundreds of details coming together at exactly the right moment. As an Operations Support Associate (OSA), you'll be at the center of making that happen.

Working alongside our Program Experiences team, you'll coordinate the operational details that bring programs to life-from managing event documentation and rooming lists to partnering with Culinary, Guest Experience, Housekeeping, Reservations, Production, and Learning + Education to ensure every guest experience feels effortless.

If you're someone who loves organization, thrives in a fast-paced environment, enjoys solving problems before others even know they exist, and finds satisfaction in making complex operations run smoothly, we'd love to meet you.

What You'll Do

You'll help coordinate every stage of a program's operational journey, including:

Partner with Program Experiences Managers to plan and coordinate group programs from contract turnover through program completion.
Prepare and maintain banquet event orders (BEOs), program briefs, rooming lists, floor plans, and other operational documentation.
Ensure program details are accurate across multiple operating systems, including Delphi, Opera, PMS, and CRM platforms.
Coordinate with Reservations, Culinary, Guest Experience, Housekeeping, Production, and Learning + Education to ensure every department has the information needed to execute successfully.
Track program updates, communicate changes, and help ensure every operational detail is aligned before guests arrive.
Welcome clients, faculty, and presenters to campus while serving as an operational resource throughout their stay.
Assist with scheduling learning activities, vendor coordination, live entertainment, and other program logistics.
Maintain organized records, reports, and communication that support efficient program delivery.
Support front desk, campus operations, and special events as business needs require.
Help identify opportunities to improve processes and create even better experiences for our guests and internal partners.

What Makes You Successful

The right person is equal parts organizer, communicator, and problem solver.

You are someone who:

Loves creating order from moving pieces.
Thinks three steps ahead and anticipates needs before they arise.
Communicates clearly and confidently with both guests and internal teams.
Builds strong relationships across departments.
Stays calm under pressure while managing multiple priorities.
Has exceptional attention to detail and takes pride in getting things right.
Enjoys finding better, more efficient ways of working.
Delivers service with warmth, professionalism, and genuine care.

Qualifications

High school diploma or GED required; Associate's degree preferred.
One year of hospitality, guest service, event coordination, or related experience required.
Two or more years of hospitality or service industry experience preferred.
Experience working with Microsoft Office and hospitality or event management systems is preferred.
Bilingual English/Spanish is a plus.
Strong organizational, communication, and time management skills.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Must be available to work a flexible schedule, including evenings, weekends, and holidays as business needs require.

Why You'll Love Working at 1440

At 1440 Multiversity, we believe every interaction matters. Our mission is Creating hope for living well, and we bring that mission to life by creating meaningful experiences for our guests-and meaningful careers for our team members.

Here, you'll work alongside passionate professionals in a collaborative environment where hospitality, learning, and service come together. Every day offers new challenges, new connections, and the opportunity to help create experiences that leave a lasting impact.

Apply Now

Refine Your Search

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Guest Service Associate - Sales & Guest Experience

Lead Guest Service Associate - Sales & Guest Experience (San Jose Almaden)

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Lead Guest Service Associate - Sales & Guest Experience (San Jose Coleman)

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Operations Support Associate, Program Experiences

What You'll Do

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Why You'll Love Working at 1440

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