Top 6 Helpdesk technician ii Jobs in Scottsdale, Az

System Technician II
Troon Headquaters —Scottsdale, AZ
- $54,000 - $62,000 a year
- Rotating shift
- Computer science
- Computer Science
- Mid-level
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IT Support Technician II (2161)
Drb Enterprises Llc —Phoenix, AZ
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer Science
IT Support Technician II
DRB Homes —Tempe, AZ
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer Science
SharePoint Online (SPO) & SharePoint SE Tier II Support Technician
SPINSYS DINE LLC —Scottsdale, AZ
- Full-time
- Computer Science
- 5 years
- Research
- Disability insurance
- Health insurance
Quick Apply
4d
Level 2 Support Engineer
All Copy Products —Chandler, AZ
- $25 - $34 an hour
- Microsoft Excel
- Azure
- Microsoft Outlook
- Commuter assistance
- Health savings account
Quick Apply

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System Technician II

Troon Headquaters
Scottsdale, AZ

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Job Details

$54,000 - $62,000 a year

Qualifications

ITIL Certification
Operating systems
Incident report management
Incident management software
Computer hardware
CompTIA Network+
Customer support ticket management
Productivity software
CompTIA Security+
CompTIA A+
Ticketing system technical support

Full Job Description

Troon’s Corporate office, located in Scottsdale, AZ, is pleased to announce an excellent career opportunity for a System Technician II! We are seeking a highly motivated individual who is eager to learn, contribute, and advance their career within a rapidly growing organization. The ideal candidate will bring a strong commitment to professional development and a desire to succeed in a dynamic corporate environment.

Compensation: $54,000- $62,000. In-office position.

Job Summary:
The System Technician II plays a pivotal role as a responder to all company-related IT support needs, encompassing a diverse array of IT hardware and software solutions. Our Helpdesk staff captures general information regarding IT concerns, escalations, needs, or issues and takes appropriate actions to resolve them or escalates the ticket as deemed necessary.

Key Responsibilities:

Monitor and Execute incidents/service requests through our in-house ticketing system.
Respond to requests for technical assistance through phone queues and log case details accordingly in the ticketing system.
Diagnose and document technical issues with all software and Hardware, including but not limited to workstations and peripherals, USB/Network printers, Point-of-sale systems, VOIP Phones, and Mobile Devices.
Troubleshoot and diagnose technical issues affecting end users in collaboration with the team, and act as an escalation point for System Technician I in resolving complex issues.
Maintain and mediate networking-related issues affecting firewalls, switches, access points, and other devices across all supported sites.
Engage third-party vendors when necessary to resolve POS, ISPs, cameras, GPS, and VoIP outages outside our in-scope services.
Advise users on IT-defined best practices and communicate company policies.
Facilitate System Tech I escalations
Provide Emergency on Call support for our clients based off rotating schedule.

Qualifications/Experience:
Required

Excellent written and verbal communication skills.
Attention to detail.
Critical thinking skills

Preferred:

Leadership experience
Training experience

Knowledge and Skills:
Required

Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
Ability to efficiently use ticketing systems to document and track all support calls.
Familiarity with Microsoft Operating Systems and Office Suites.
Flexibility with schedule, as this position requires shift work.
Performs other duties as required

Education Requirements:
Minimum education credentials required for the role

Associate degree in computer science or 1-year work experience in related field.

Certificates/Licenses:

ITIL v4
A+
Network +
Security +
Cisco Certified Network Associate
MCDST.

Physical Requirements:

Ability to lift 20 lbs.

Environment/Noise:

Fast-paced environment
Collaborative environment
Office role
Mid-high noise due to call center

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com (http://www.troon.com/).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

helpdesk technician ii jobs in scottsdale, az

System Technician II

IT Support Technician II (2161)

IT Support Technician II

SharePoint Online (SPO) & SharePoint SE Tier II Support Technician

Level 2 Support Engineer

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