Top 371 Senior customer support representative Jobs in Scottsdale, Az

Staff Support Representative
Entertainment Partners —Tempe, AZ
- $28 - $32 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Dental insurance
3d
Inside Chemical Manufacturing Sales Representative
MGC Pure Chemicals America, Inc. —Mesa, AZ
- $65,000 - $75,000 a year
- Full-time
- Marketing
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
6d
National Account Manager-Kidlink Treatment Services
UHS - Nashville Regional Office —Phoenix, AZ
- $80,000 - $105,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
3d
Quality Control Inspector
Gold Tech Industries —Tempe, AZ
- Full-time
- Microsoft Excel
- Writing skills
- 3 years
- Health insurance
- Dental insurance
Quick Apply
4d
AREA MANAGER II - (Phoenix, AZ)
MURATA MACHINERY USA INC —Phoenix, AZ
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
Quick Apply
Senior HVAC Service Technician
MPSW —Phoenix, AZ
- $40 - $45 a year
- Overtime
- Clean driving record
- 5 years
- Computer literacy
- Fuel card
- Health insurance
Quick Apply
Roof Inspector - Outside Sales and Claims $1200-$3000 Weekly
Advosy —Mesa, AZ
- $1,200 - $3,000 a week
- Spanish
- Reliable transportation
- Leadership
- Opportunities for advancement
Quick Apply
Area Manager
ARCXIS —Queen Creek, AZ
- $70,000 - $80,000 a year
- Weekends as needed
- Microsoft Outlook
- Construction site
- Ability to walk for extended periods
Quick Apply
Sr. Principal Optical Subsystem I&T Engineer
Northrop Grumman —Chandler, AZ
- $135,000 - $202,600 a year
- Overtime
- Analysis skills
- Doctor of Philosophy
- Travel
- Paid holidays
- Disability insurance
Caregiver
MSL Community Management LLC —Mesa, AZ
- Full-time
- Serving
- 18 years or older
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Service Representative – Bilingual Spanish, Healthcare
Maximus —Avondale, AZ
- $19.16 an hour
- Overtime
- HIPAA
- High school diploma or GED
- In-person
- Paid training
- Paid holidays
Principal/Sr Principal Cyber Systems Engineer
Northrop Grumman —Gilbert, AZ
- $125,300 - $213,400 a year
- Overtime
- System design
- 3 years
- Master's degree
- Paid holidays
- Disability insurance
Lead Maintenance Technician | Semiconductor / Chemical Systems
Marketech International Corporation USA —Phoenix, AZ
- Overtime
- Construction site
- 5 years
- English
- Dental insurance
- 401(k)
Quick Apply
Lead Chemical Systems Technician | TSMC
Marketech International Corporation USA —Phoenix, AZ
- Overtime
- Construction site
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
Claims Specialist, Workers Compensation - West Region
Liberty Mutual —Scottsdale, AZ
- $61,000 - $113,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Business Development Manager
Welocalize —Scottsdale, AZ
- $55,380.33 - $66,694.59 a year
- Full-time
- Research
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
Senior Systems Engineer - Ground Systems | Scottsdale, AZ
General Dynamics Mission Systems, Inc —Scottsdale, AZ
- $142,696 - $158,303 a year
- Urgently hiring
- 6 years
- Data analysis skills
- Research
- Paid parental leave
- Health insurance
Project Manager III - Industrial
New River Electrical Corporation —Phoenix, AZ
- Full-time
- Construction site
- 5 years
- Engineering
Junior Level Building Assessor (InterNACHI and/or Vermin Inspection background preferred)
Bureau Veritas Building Assessments & Project Management —Phoenix, AZ
- $24 an hour
- 8 hour shift
- Background check
- Clean driving record
- Customer service
- Health savings account
- AD&D insurance
Quick Apply
16h
Caregiver
MSL Community Management LLC —Mesa, AZ
- Full-time
- Serving
- 18 years or older
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
7d

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Staff Support Representative

Entertainment Partners -
Tempe, AZ

Apply Now

Job Details

Full-time
$28 - $32 an hour
3 days ago

Benefits

Paid holidays
Dental insurance
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Microsoft Outlook
Windows
High school diploma or GED
Salesforce Cloud
CRM system proficiency
Technical Proficiency

Full Job Description

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making.

We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.

Are you looking for the next opportunity to revolutionize an industry? If so....

We are looking for a Product Support Representative to provide best-in-class, omni-channel support. In this role you will solve technical issues for clients by applying troubleshooting concepts, leveraging internal tools and resources, and following escalation paths. Through case documentation, you will help the organization gain insights on client needs and opportunities to improve client experience. This is an exciting opportunity to join a global organization and support the people who make your favorite films and TV shows.

This is a hybrid position available in our Tempe, AZ and Burbank, CA office.

KEY RESPONSIBILITIES

Provide outstanding omni channel support to clients for basic issues and how-to questions, involving current and future EP products, including but not limited to, Accounting products, SmartStudio, SmartTime, Movie Magic Budgeting and Scheduling, and SyncOnSet products.
Accept and respond to emails from the Salesforce Queue ensuring a thorough, accurate, and professional response is provided with a focus on resolving the issue for the client with a single email reply.
Follow processes and procedures for handling interactions with clients and record all client correspondence in Salesforce in real time, clearly and with quality detail. Always summarizing the issue and solution in the Salesforce case.
Remain logged into the phone queue and adhere to the Call Intake, Escalation Process, and all other established departmental processes and procedures.
Create Knowledge Base articles (KB’s) based on escalations, new situations and general knowledge situations encountered in working with client issues and EP systems and programs. KB’s are for use of EP Personnel and EP clients if applicable.
Learn about the industry and client personas and become competent in EP products being supported including staying informed of product releases and processes changes.
Demonstrate empathy for clients and act as their advocate, ensuring their inquiries and claims get resolved.
Serve as the voice of the customer by escalating issues and feedback through appropriate channels
Maintain a high degree of confidentiality of client information, data provided by clients and all EP proprietary information such as computer programs and databases
Works independently to resolve cases and can support less experienced team members
Proficient in troubleshooting using technical tools including SQL database or Chrome developer tools
Handles more complex escalations or reviews bug reports for other team members
Supports training program through shadowing
Acts as the voice of the customer in cross-functional meetings
Proficient-Expert in the products, client personas, and processes & procedures

JOB REQUIRMENTS / QUALIFICATIONS NEEDED

Minimum 5 years of Customer Service Experience
High school diploma (College degree or equivalent work experience)
Prior experience in a support call center environment strongly preferred (must have prior experience for Staff to Senior level)
Entertainment industry accounting/payroll background preferred.
Proficiency with Windows and Mac
Proficient in Microsoft Word, Excel, Outlook
Aptitude to learn the use of technical products, computer programs and applications, Salesforce CRM.

Working Conditions

Able to wear a headset during shift while assigned to the phone queue.
This job works in a typical office environment with controlled air climate (cooling/heating) and moderate noise levels – no unusual exposures.
This job will use a computer, keyboard, monitor, telephone, copier, scan/fax machine as well as other office equipment.
May occasionally lift, push, or pull material or boxes/materials weighing up to approximately 15 lbs.
Job is primarily performed sitting at a desk.
Job requires repetitive use of hands and wrists on a keyboard and viewing a monitor.
Movement consists of occasional reaching, twisting, turning, and bending to side and above to perform job duties.

Other benefits and perks included are:

Health, Dental, and Vision options
401(k) retirement savings plan and company match
Paid holidays, vacation time, and sick time
Participation in company equity plans
Employee Assistance Program, mental health and wellness programs
Training and development
Possibility of hybrid/flexible/schedules
Annual bonus and merit reviews

The hourly range for this position is $28.00 to $32.00 and will be commensurate with experience related to the position.

Entertainment Partners seeks to employ the most qualified individuals from the available workforce and to provide equal employment opportunity for all persons. Our policy prohibits unlawful discrimination based on race, color, religion, religious creed, sex, gender identity/expression, age, pregnancy, citizenship status, marital status, national origin or ancestry, physical or mental disability (whether perceived or actual), medical condition (cancer-related or genetic characteristics-related), sexual orientation, veteran status, medical/family care leave status or any other consideration made unlawful by applicable federal, state, or local laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Equal opportunity extends to all aspects of the employment relationship, including recruiting, hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

Apply Now

Refine Your Search

senior customer support representative jobs in scottsdale, az

Staff Support Representative

Inside Chemical Manufacturing Sales Representative

National Account Manager-Kidlink Treatment Services

Quality Control Inspector

AREA MANAGER II - (Phoenix, AZ)

Senior HVAC Service Technician

Roof Inspector - Outside Sales and Claims $1200-$3000 Weekly

Area Manager

Sr. Principal Optical Subsystem I&T Engineer

Caregiver

Customer Service Representative – Bilingual Spanish, Healthcare

Principal/Sr Principal Cyber Systems Engineer

Lead Maintenance Technician | Semiconductor / Chemical Systems

Lead Chemical Systems Technician | TSMC

Claims Specialist, Workers Compensation - West Region

Business Development Manager

Senior Systems Engineer - Ground Systems | Scottsdale, AZ

Project Manager III - Industrial

Junior Level Building Assessor (InterNACHI and/or Vermin Inspection background preferred)

Caregiver

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