Top 206 Helpdesk support Jobs in Scottsdale Az

Desktop Support Specialist - Level II - Bilingual
Gothic Landscape, Inc. —Tempe, AZ
- $30 - $32 an hour
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
7d
IT Support Technician
A1 Garage Door Service —Phoenix, AZ
- $26.44 - $28.85 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Level 2 Support Engineer
All Copy Products —Tempe, AZ
- $25 - $34 an hour
- Microsoft Excel
- Azure
- Microsoft Outlook
- Commuter assistance
- Health savings account
Quick Apply
Application Support Specialist (entry level)
Sagicor Life Insurance —Scottsdale, AZ
- $64,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
JR IT Help Desk Specialist- 9:30am-6pm
FM Industries —Phoenix, AZ
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
17h
Desktop Support Technician
Servbank, sb Inc. —Phoenix, AZ
- $49,920 - $64,100 a year
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Help Desk Support (Remote)
MEI Rigging & Crating LLC —Chandler, AZ
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Tier 1 Technical Support Representative
Parchment —Scottsdale, AZ
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
5d
HelpDesk 1
StrongMind —Chandler, AZ
- Full-time
- Mid-level
- US work authorization
- 1 year
- Paid holidays
- Health insurance
Quick Apply
14d
Employee Service Desk Analyst II
Early Warning Services —Scottsdale, AZ
- $25.48 - $29.81 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid parental leave
- Health savings account
6d
Associate Analyst/Analyst, IT Help Desk
American Airlines —Phoenix, AZ
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
6d
IT Services Specialist I
Iridium Satellite, LLC —Tempe, AZ
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
7d
IT Specialist I
American Technology Specialists —Tempe, AZ
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Health savings account
- Paid holidays
Quick Apply
1d
Technical Support Specialist I
OneAZ Credit Union —Glendale, AZ
- $56,823.44 - $71,029.30 a year
- Office
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Loan repayment program
Quick Apply
22h
IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
IT Support Technician I
U.S. Courts —Phoenix, AZ
- $51,633 - $83,960 a year
- Online Application
- Microsoft Outlook
- Word processing
- Pass drug screening
- Paid parental leave
- Paid holidays
14d
Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
IT Help Desk Technician
Cranial Technologies —Tempe, AZ
- $40,000 - $55,000 a year
- Email
- Inventory management
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
20h
Technical Support Specialist I
Iridium Satellite, LLC —Tempe, AZ
- $55,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Computer Science
- Office
- In-person
- Paid parental leave
- Paid holidays
17h

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helpdesk support jobs near scottsdale az

Desktop Support Specialist - Level II - Bilingual

Gothic Landscape, Inc. -
Tempe, AZ

Quick Apply

Job Details

Permanent | Full-time
$30 - $32 an hour
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Foreign language proficiency
Customer communication
Teamwork
Computer Science
Microsoft Exchange
Windows
Bachelor's degree
Email configuration (technical support)
Network protocols
Remote access software
Desktop administration
Active Directory management

Full Job Description

The Level II Help Desk Technician will provide advanced technical support to our internal customers, ensuring a seamless and efficient IT environment. The ideal candidate will exhibit strong problem-solving skills, extensive technical knowledge, and excellent communication abilities. They will be responsible for resolving more complex issues across all IT platforms while demonstrating excellent customer service. They must be able to work independently, but still be able to demonstrate team collaboration across a multi-site IT support structure.

Job Responsibilities:

Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability.
Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and empathy.
Mentoring: Provide guidance to less senior technicians, helping to enhance their technical skills.
Problem Resolution: Diagnose and resolve complex technical issues, including software, hardware, and network problems.
Incident Management: Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution and compliance with SLA performance metrics.
System Administration: Perform advanced tasks in Active Directory, Exchange, and File Administration.
Network Support: Assist in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access.
Security: Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Assist with remediating high-risk vulnerabilities.
Documentation: Create and update technical documentation, knowledge base articles, and standard operating procedures.
Project Support: Assist with IT projects, including deployments, migrations, and upgrades.
Hardware, OS and Software: Install, configure, and troubleshoot more complex hardware and software issues (SAGE, Paperless). In depth knowledge of Windows 10/11 operating systems.
Mobile Device Management (MDM): Configure, manage, and support mobile devices (smartphones, tablets) across various platforms (iOS, Android) using Mobile Device Management (MDM) solutions.
Remote Support: Provide remote support for multiple locations and occasionally conduct site visits, which may include overnight stays. Local travel to other branch locations within 3-20 miles as needed.
Availability: Provide weekend or after-hours support as needed.

Necessary Skills & Experience:

Education: Bachelor’s degree in Information Systems, Computer Science, or a related field (preferred).
Experience: 3-5 years of relevant help desk or technical support experience.
Technical Proficiency: Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Strong analytical and problem-solving abilities with a focus on customer satisfaction.
Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required).
Bilingual Skills: Proficiency in English and Spanish is required.
Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs.

Perks & Pluses:

Medical, Dental, Vision, FSA
401(k) with company match.
9 paid holidays per year.
Paid vacation and sick leave
Technical conference participation and/or advanced technical IT training.
Salary: $30-32/hr

Join an elite team of IT professionals who have a proven technical track record for superior customer service. At Gothic Landscape, the customer comes first, and a successful team member will go above and beyond to ensure the IT needs of the company are met.

Here at Gothic Landscape, we believe that your success is our success. Apply today and experience a wonderful and rewarding career in IT!

Pay: $30.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in scottsdale az

Desktop Support Specialist - Level II - Bilingual

IT Support Technician

Level 2 Support Engineer

Application Support Specialist (entry level)

JR IT Help Desk Specialist- 9:30am-6pm

Desktop Support Technician

Help Desk Support (Remote)

Tier 1 Technical Support Representative

Help Desk Technician

HelpDesk 1

Employee Service Desk Analyst II

Associate Analyst/Analyst, IT Help Desk

IT Services Specialist I

IT Specialist I

Technical Support Specialist I

IT Help Desk

IT Support Technician I

Support Analyst I (Remote)

IT Help Desk Technician

Technical Support Specialist I

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