Top 55 Service desk technician Jobs in Scottsdale Az

Desktop Support Specialist - Level II - Bilingual
Gothic Landscape, Inc. —Tempe, AZ
- $30 - $32 an hour
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
10d
IT Help Desk Technician
TeamLogic IT, Scottsdale —Scottsdale, AZ
- $50,000 - $55,000 a year
- Full-time
- Azure
- Customer service
- Mid-level
- Health insurance
- 401(k)
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Desktop Service Technician
Shamrock Foods Company —Phoenix, AZ
- $24 - $26 an hour
- Monday to Friday
- Mid-level
- Windows
- Organizational skills
- Profit sharing
- 401(k)
1d
IT Help Desk Technician (Level I)
Inventiv Technologies, LLC —Scottsdale, AZ
- Full-time
- Office
- Microsoft Office
- High school diploma or GED
Quick Apply
IT Help Desk
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
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Technical Support Specialist I
Iridium Satellite, LLC —Tempe, AZ
- $55,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Computer Science
- Office
- In-person
- Paid parental leave
- Paid holidays
3d
Help Desk Technician
Arizona Priority Care —Chandler, AZ
- $26 - $29 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- HIPAA
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8d
IT Help Desk Technician
Cranial Technologies —Tempe, AZ
- $40,000 - $55,000 a year
- Email
- Inventory management
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
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3d
Help Desk Technician
Interface, Inc. —Scottsdale, AZ
- $23 - $27 an hour
- Full-time
- Background check
- Computer science
- Computer Science
- Health savings account
- Health insurance
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1d
IT Helpdesk
Interface Inc —Scottsdale, AZ
- $23 - $27 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Quick Apply
1d
Desktop Support Specialist - Level II
Gothic Landscape, Inc. —Tempe, AZ
- $30 - $32 an hour
- Weekends as needed
- Computer science
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
10d
IT Helpdesk Technician
Roberts Resorts —Scottsdale, AZ
- Full-time
- Google Workspace
- Computer science
- Microsoft Excel
- Paid holidays
- Disability insurance
IT On-Site Support Technician
WSP —Tempe, AZ
- $60,800 - $83,600 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
Quick Apply
IT Helpdesk Technician
Roberts Resorts & Communities —Scottsdale, AZ
- Full-time
- Google Workspace
- Computer science
- Microsoft Excel
- Paid holidays
- Disability insurance
Quick Apply
PC Technician
Pollard Banknote Limited —Phoenix, AZ
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- 1 year
- Profit sharing
- Health insurance
Quick Apply
IT Operations Support Administrator
Peckham —Phoenix, AZ
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
2d
IT Technician
DataTek —Mesa, AZ
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Windows
- Paid holidays
- Paid time off
Quick Apply
Help Desk Technician
Updike Distribution Logistics LLC —Phoenix, AZ
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Service Delivery Technician
Clayco —Phoenix, AZ
- Full-time
- Background check
- Windows
- Residential
- Paid holidays
- Disability insurance
Quick Apply

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service desk technician jobs near scottsdale az

Desktop Support Specialist - Level II - Bilingual

Gothic Landscape, Inc. -
Tempe, AZ

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Job Details

Permanent | Full-time
$30 - $32 an hour
10 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Foreign language proficiency
Customer communication
Teamwork
Computer Science
Microsoft Exchange
Windows
Bachelor's degree
Email configuration (technical support)
Network protocols
Remote access software
Desktop administration
Active Directory management

Full Job Description

The Level II Help Desk Technician will provide advanced technical support to our internal customers, ensuring a seamless and efficient IT environment. The ideal candidate will exhibit strong problem-solving skills, extensive technical knowledge, and excellent communication abilities. They will be responsible for resolving more complex issues across all IT platforms while demonstrating excellent customer service. They must be able to work independently, but still be able to demonstrate team collaboration across a multi-site IT support structure.

Job Responsibilities:

Mindset: Cultivate and promote a growth mindset within the IT team, encouraging continuous learning, innovation, and adaptability.
Customer Service: Model excellent customer service by clearly communicating the solution to the end user while demonstrating patience and empathy.
Mentoring: Provide guidance to less senior technicians, helping to enhance their technical skills.
Problem Resolution: Diagnose and resolve complex technical issues, including software, hardware, and network problems.
Incident Management: Handle incidents and service requests within the Zendesk Ticketing system, ensuring timely resolution and compliance with SLA performance metrics.
System Administration: Perform advanced tasks in Active Directory, Exchange, and File Administration.
Network Support: Assist in managing and troubleshooting network-related issues, including RDS / Terminal Services remote access.
Security: Identify and mitigate security threats, including phishing and malware, using various cybersecurity tools. Assist with remediating high-risk vulnerabilities.
Documentation: Create and update technical documentation, knowledge base articles, and standard operating procedures.
Project Support: Assist with IT projects, including deployments, migrations, and upgrades.
Hardware, OS and Software: Install, configure, and troubleshoot more complex hardware and software issues (SAGE, Paperless). In depth knowledge of Windows 10/11 operating systems.
Mobile Device Management (MDM): Configure, manage, and support mobile devices (smartphones, tablets) across various platforms (iOS, Android) using Mobile Device Management (MDM) solutions.
Remote Support: Provide remote support for multiple locations and occasionally conduct site visits, which may include overnight stays. Local travel to other branch locations within 3-20 miles as needed.
Availability: Provide weekend or after-hours support as needed.

Necessary Skills & Experience:

Education: Bachelor’s degree in Information Systems, Computer Science, or a related field (preferred).
Experience: 3-5 years of relevant help desk or technical support experience.
Technical Proficiency: Advanced knowledge of Windows 10/11 operating systems, Active Directory, Exchange, and network protocols.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Strong analytical and problem-solving abilities with a focus on customer satisfaction.
Certifications: Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate (preferred but not required).
Bilingual Skills: Proficiency in English and Spanish is required.
Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs.

Perks & Pluses:

Medical, Dental, Vision, FSA
401(k) with company match.
9 paid holidays per year.
Paid vacation and sick leave
Technical conference participation and/or advanced technical IT training.
Salary: $30-32/hr

Join an elite team of IT professionals who have a proven technical track record for superior customer service. At Gothic Landscape, the customer comes first, and a successful team member will go above and beyond to ensure the IT needs of the company are met.

Here at Gothic Landscape, we believe that your success is our success. Apply today and experience a wonderful and rewarding career in IT!

Pay: $30.00 - $32.00 per hour

Benefits:

401(k)
Dental insurance

Work Location: In person

Quick Apply

Refine Your Search

service desk technician jobs in scottsdale az

Desktop Support Specialist - Level II - Bilingual

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IT Help Desk

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Desktop Support Specialist - Level II

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IT On-Site Support Technician

IT Help Desk Level 1

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IT Operations Support Administrator

IT Technician

Help Desk Technician

Service Delivery Technician

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