Top 12 Helpdesk support Jobs in Scranton, Pa

Help Desk Support Technician
ID Logistics —Scranton, PA
- $58,000 - $62,000 a year
- On call
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- Dental insurance
8d
Technical Services Specialist
Fidelity Bank —Scranton, PA
- Full-time
- Microsoft Office
- 1 year
- Communication skills
Quick Apply
2d
End User Svcs Sr Technician
General Dynamics Ordnance & Tactical Systems —Scranton, PA
- Full-time
- Computer literacy
- Mid-level
- Associate's degree
- Health insurance
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Technical Services Specialist
Fidelity Bank —Scranton, PA
The Technical Services Specialist supports Fidelity Bank’s Information Technology operations by serving as the primary help desk contact, managing internal…
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Police Operations Support Specialist
City of Scranton —Scranton, PA
Bachelor’s degree in Business Administration, Criminal Justice, Public Administration, or a related field (or equivalent experience).
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Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
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Coordinator of Technology Services
Dublin City Schools —Dublin, OH
The position also has responsibilities for the analysis, design, deployment and operations of IT software and hardware systems. Ensure the safety of students.
$89,177 - $98,454 a year
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helpdesk support jobs near scranton, pa

Help Desk Support Technician

ID Logistics -
Scranton, PA

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Job Details

$58,000 - $62,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

IT system monitoring
Research
Windows
RF communication systems
Data backup
IP networking
Productivity software
Network monitoring tools
Windows Server administration

Full Job Description

Position Overview:

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible for ensuring that an effective solution is provided to the user.

Location: Scranton, PA

Work Schedule: First Shift

Travel Specifics: No Travel

Competitive Compensation: Attractive annual salary of $58,000- 62,000 plus bonus opportunity. Along with base salary, our total rewards include comprehensive benefits; medical, dental, and vision insurance, a 401(k) with company matching, generous PTO, sick time, and company holidays. Compensation is based on experience, skills, and education.

Key Responsibilities:

Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
Observe all company safety rules and assist in enforcement as appropriate.
Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
Maintains a high degree of customer service for all support queries and adhere to all service management principles.
Takes ownership of user problems and be proactive when dealing with user issues.
Logs all calls in the Help Desk ticket system.
Respond to enquiries from customers and help resolve any hardware or software problems.
Maintain and update help request log of any software or hardware problems detected.
Support users in the use of company applications and computer equipment by providing necessary support and advice.
To arrange for external technical vendor support where problems cannot be resolved in house.
Keeping up to date with technical and industry developments.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

This role is open to individuals who are authorized to work in the United States and do not require immigration sponsorship now or in the future.

Requirements:

Minimum Requirements:

Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring.
B.S in Computer Science or equivalent combination of experience and education.
RF Technology experience.
Excellent verbal and written skills.
Good research skills, self-directed and self-motivated; good analytical problem-solving abilities.
Travel required
Participate in on call rotation

Req Benefits: ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time, among other competitive benefits. Compensation is determined based on several factors, including but no

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helpdesk support jobs in scranton, pa

Help Desk Support Technician

Technical Services Specialist

End User Svcs Sr Technician

Epic Healthy Planet Analyst II

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