Top 9 Helpdesk support Jobs in Scranton Pa

IT Desktop Support
Axiom Technologies —Pittston, PA
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Distribution Center Help Desk
Fastenal —Jessup, PA
- Full-time
- 18 years or older
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
17h
Helpdesk Technician
Luzerne County —Wilkes-Barre, PA
- $43,000 - $45,500 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
1d
IT Support Specialist
Wilkes University —Wilkes-Barre, PA
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Help Desk Technician
The Black Tux —Jenkins Township, PA
- $30 - $35 an hour
- Weekends as needed
- Windows
- US work authorization
- Entry level
Quick Apply
Managing Director of User Services
King's College —Wilkes-Barre, PA
- Weekends as needed
- 5 years
- Windows
- Residential
- Health savings account
- Paid holidays
Quick Apply
2d
Technical Program Manager
Source Intelligence —United States
- $65,000 - $70,000 a year
- Full-time
- English
- Continuous improvement
- Team management
- Health savings account
- Health insurance
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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Distribution Center Help Desk
Fastenal —Jessup, PA
Working as Full-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking,…
17h

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
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Product Specialist
Health Care Logistics —Grove City, OH
Contribute to the development of user stories and acceptance criteria by providing customer context, reproduction steps, and field observations — working with…
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3d

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helpdesk support jobs near scranton pa

IT Desktop Support

Axiom Technologies -
Pittston, PA

Apply Now

Job Details

Part-time

Qualifications

Microsoft Exchange
Windows
Microsoft Office
Email configuration (technical support)
Desktop (troubleshooting support)
macOS
IP networking
Desktop administration
Ticketing system technical support

Full Job Description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities:
Technical Support:

Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
Assist with system setups, hardware deployment, and software installations.
Perform password resets, account unlocks, and basic user account administration.
Maintain documentation of technical procedures and known issues.

Dispatch & Coordination:

Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.
Follow up on open tickets to ensure resolution and customer satisfaction.
Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
Track SLA compliance and keep stakeholders informed of ticket status and updates.
Create shift handover reports and maintain accurate logs of ongoing issues.

Requirements:
Education & Experience:

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
1-2 years of hands-on experience in a desktop support or helpdesk environment.
Experience with dispatching or coordinating IT support is a strong plus.

Technical Skills:

Proficiency in supporting Windows and Mac OS environments.
Familiarity with Microsoft Active Directory, Exchange, and Office 365.
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
Understanding of networking basics (TCP/IP, DNS, DHCP, VPN).

Preferred Certifications:

CompTIA A+, Network+, or Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (for process-oriented environments)

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]

Apply Now

Refine Your Search

helpdesk support jobs in scranton pa

IT Desktop Support

Distribution Center Help Desk

Helpdesk Technician

IT Support Specialist

Help Desk Technician

Managing Director of User Services

Technical Program Manager

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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