Top 29 It support specialist Jobs in Scranton Pa

Tier 3 IT Support Technician
Bedrock Technology —Jessup, PA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Office
- Paid holidays
- Health insurance
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Tier 2 IT Helpdesk Technician
Bedrock Technology —Jessup, PA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Service Desk Coordinator
Global Tech Solutions —Moosic, PA
- Full-time
- Word processing
- Computer literacy
- In-person
- Health savings account
- Health insurance
Quick Apply
IT Desktop Support
Axiom Technologies —Pittston, PA
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
IT Support Specialist
Wilkes University —Wilkes-Barre, PA
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Disability insurance
- Health insurance
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IT Support Engineer, Ops Tech Solutions Delivery
Amazon.com Services LLC —Gouldsboro, PA
- $25 - $41 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- AD&D insurance
- Health insurance
Helpdesk Technician
Luzerne County —Wilkes-Barre, PA
- $43,000 - $45,500 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
5d
Senior IT Support Specialist
CANPACK —Olyphant, PA
- English
- Windows
- 8 years
- Wellness program
- Health insurance
Deskside Support Technician (L1)
Zones —Wilkes-Barre, PA
- $25 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
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14d
Help Desk Technician
The Black Tux —Jenkins Township, PA
- $30 - $35 an hour
- Weekends as needed
- Windows
- US work authorization
- Entry level
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IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Gouldsboro, PA
- $23 - $37 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
Deskside Support Technician (L2)
Zones —Wilkes-Barre, PA
- $31.25 an hour
- Full-time
- Microsoft Outlook
- Analysis skills
- Team management
- Health insurance
Quick Apply
14d
Implementation Specialist - Caper (Contractor)
Instacart —Scranton, PA
- $40 - $46 an hour
- Contract
- Mid-level
- Continuous improvement
- Travel
Quick Apply
12d
Sr Coord: IT Support
Jack Frost and Big Boulder Ski Resort —White Haven, PA
- $22.09 - $25.99 an hour
- Weekends as needed
- Background check
- 18 years or older
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Product Technical Service Representative
Golden Technologies —Jenkins Twp, PA
- $17.50 an hour
- Full-time
- Computer skills
- Entry level
- Paid holidays
- Health insurance
Commercial Application Division Aftermarket Support - Ashley
SYDENSTRICKER NOBBE PARTNERS —Ashley, PA
- Full-time
- Writing skills
- No high school diploma
- Mid-level
Quick Apply

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Tier 2 IT Helpdesk Technician
Bedrock Technology —Jessup, PA
Strong communication skills — able to explain technical issues clearly to non-technical users. *Manage user accounts* — Create, modify, and disable accounts in…
$55,000 - $65,000 a year
Quick Apply

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
Technician Sr., Retail Service Maintenance
Giant Eagle —Columbus, OH
Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system…
$22.35 - $26.08 an hour
4d

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it support specialist jobs near scranton pa

Tier 3 IT Support Technician

Bedrock Technology
Jessup, PA

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

IT user and group management
Linux support
GPO
Microsoft Exchange
Windows
VLAN
Email configuration (technical support)
Routing protocols
WAN
Server virtualization
Microsoft Teams
SharePoint
Windows support
Network routing
VPN management
Automation tools
PowerShell

Full Job Description

Tier 3 IT Support Technician

Location: Jessup, PA| Type: Full-Time

About the Role

Bedrock Technology is a fast‑growing managed services provider and IT consultancy committed to excellence, professional growth, and delivering exceptional service to our clients. We're looking for a sharp, self-driven Tier 3 IT Support Technician to join our IT team. This is a senior-level hands-on role for someone who thrives on solving the problems no one else can crack — from complex infrastructure failures to deep-dive application troubleshooting. You'll be the last line of defense before issues escalate to vendors or developers, and a go-to resource for Tier 1 and Tier 2 colleagues.

This is an on‑site position located in the Scranton, PA area. The successful candidate must report to the office in person daily.

What You'll Do

Own escalated incidents — Resolve complex technical issues escalated from Tier 1/2 that require deep system-level investigation and root cause analysis
Administer core infrastructure — Manage and maintain servers (Windows/Linux), Active Directory, DNS, DHCP, Group Policy, and virtualization platforms (VMware/Hyper-V)
Support network operations — Troubleshoot LAN/WAN, VPN, firewall rules, switching, and routing issues in coordination with the network team
Manage cloud environments — Administer and troubleshoot Microsoft 365, Azure AD, Entra ID, and hybrid identity configurations
Lead incident response — Act as technical lead during major outages, coordinating resolution and communicating status to stakeholders
Develop documentation — Write and maintain runbooks, KB articles, and SOPs to improve team efficiency and reduce repeat escalations
Mentor junior staff — Provide guidance and training to Tier 1/2 technicians to help build team capability
Liaise with vendors — Manage escalations and coordinate with third-party vendors and software support teams
Drive continuous improvement — Identify recurring issues and work proactively to eliminate them through automation, process changes, or infrastructure improvements

What You'll Bring

Required:

5+ years of progressive IT support experience, with at least 2 years in a Tier 3 or senior systems role
Deep expertise in Windows Server (2016/2019/2022) administration and troubleshooting
Strong knowledge of Active Directory, Group Policy, DNS, and DHCP
Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, EntraID)
Proficiency in PowerShell scripting for automation and administration
Solid networking fundamentals — TCP/IP, VLANs, routing protocols, VPN technologies
Experience with VMware vSphere or Hyper-V virtualization
Ability to independently manage and prioritize a complex, varied workload

Preferred:

Experience with Azure or other cloud platforms (AWS, GCP)
Familiarity with SIEM tools, endpoint security, and EDR platforms
Knowledge of ITIL frameworks and service management best practices
Experience with backup and disaster recovery solutions (Veeam, Datto, etc.)
Scripting beyond PowerShell — Python, Bash, or similar

Certifications (any of the following are a plus):

Microsoft Certified: Azure Administrator (AZ-104)
CompTIA Security+ / Network+
MCSA / MCSE
VMware VCP
ITIL Foundation

Who You Are

A natural problem-solver who digs deep rather than settling for surface-level fixes
Calm under pressure — you've worked major incidents and know how to lead, not just react
A clear communicator who can translate complex technical issues for non-technical stakeholders
Someone who takes ownership seriously and sees an issue through to resolution
Collaborative and willing to share knowledge — you make the whole team better

What We Offer

Competitive salary commensurate with experience
Comprehensive health, dental, and vision benefits
401(k) with company match
Generous PTO and paid holidays
Professional development budget and certification reimbursement
Flexible/hybrid work options
A collaborative team that values your expertise

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support specialist jobs in scranton pa

Tier 3 IT Support Technician

Tier 2 IT Helpdesk Technician

Service Desk Coordinator

IT Desktop Support

IT Support Specialist

IT Support Engineer, Ops Tech Solutions Delivery

Helpdesk Technician

Senior IT Support Specialist

Deskside Support Technician (L1)

Help Desk Technician

IT Support Associate II, Ops Tech Solutions (OTS)

Deskside Support Technician (L2)

Implementation Specialist - Caper (Contractor)

Sr Coord: IT Support

Product Technical Service Representative

Commercial Application Division Aftermarket Support - Ashley

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