JOB SUMMARY:
Assist the Outlet Supervisor with daily operations. Responsible for store operations in the absence of the Outlet Supervisor. Perform duties of Outlet Sales Associate.
ESSENTIAL DUTIES
Oversee basic Outlet operations in the absence of the Outlet Supervisor (including making daily bank deposits), ensuring Outlet staff deliver customer service according to defined procedures.
Provide guidance to staff on sales questions or issues; inform Outlet Supervisor or designee of personnel-related problems.
Organize the store by stocking and placing merchandise.
Maintain a neat, clean, and safe working and shopping environment by following good housekeeping practices.
Assist customers:
a) by helping them find merchandise and/or
b) by carrying their paid merchandise to their vehicles (does not include loading items into customers’ vehicles).
c) by reporting any problems/complaint to the Outlet Supervisor
Remove/sort unsold merchandise for recycling/disposal, as appropriate.
Perform opening and closing procedures as required.
Perform cashier duties as requested.
Greet customers entering the outlet and thank them as they leave.
SECONDARY DUTIES
Preform Related duties as assigned
JOB SPECIFICATION
EDUCATION REQUIRED: High School Diploma or equivalent preferred.
EXPERIENCE REQUIRED: Minimum six months retail sales experience required; “as-is” retail experience preferred.
LICENSE/CERTIFICATION REQ’D: Completion of forklift certification within 90 days of hire/placement.
KNOWLEDGE REQUIRED:
Basic math ability.
Familiarity with electronic cash registers (this may be learned on-the-job).
Familiarity with Company and Retail policies and procedures (this may be learned on-the-job).
Familiarity with Goodwill Central Coast’s mission, Company and retail policies (this can be learned on-the-job).
EQUIPMENT USED: Typical sales and material handling equipment/ forklift.
SKILLS/APTITUDES/TEMPERAMENTS:
Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish preferred.
Ability to instruct new employees, as directed, in operational procedures.
Ability to make decisions quickly and with confidence.
Ability to perform a variety of duties, often changing from one task to another without loss of efficiency or composure.
Ability to maintain a strong sales presence demonstrating a high energy and enthusiastic work ethic that can be reflected in overall Outlet sales, cooperation with others and employee morale.
Ability to learn and accurately perform opening/closing procedures, cash register operation, bank deposit procedures and related paperwork as it pertains to store operations; and as needed, supervise cash register function.
Ability to drive forklift. This requires passing forklift training and obtaining forklift certification within 90 days of placement in the position.
Ability to price merchandise at fair market value.
Ability to coordinate eye/hand/foot movements to safely move in around fixtures and merchandise.
Ability to move hands and fingers quickly to operate cash register and handle merchandise.
Ability to make judgments and decisions and communicate these clearly based on established policies.
Ability to demonstrate satisfactory attendance as outlined in Company policy.
Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.
JOB SETTING
Work is performed in a large warehouse made of metal, and in the adjacent outdoor area. The area is not climatically controlled, and the temperature will fluctuate widely. There is some exposure to dust, odors, and fumes. The working/standing surface is uniform. There is noise from radios. Work is completed in cooperation with sales staff and management. There is constant contact with the public. The job requires the incumbent to occasionally deal with short deadlines or special events, which may require some overtime. There are fluctuating periods of high activity/demands throughout the course of the workday.
PHYSICAL DEMANDS
The work pace is steady with constant standing and walking. The job involves moderate to heavy physical work demands requiring regular lifting/carrying of up to 50 lbs. Large or heavy items (over 50 lbs.) are moved by using appropriate material handling equipment and/or with assistance from co-workers. Safe handling procedures must be followed.
Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks.
SUPPLEMENTAL PHYSICAL REQUIREMENTS
Sitting- Occasionally, 11-30% of the time
Walking- Regularly, 31-70% of the time
Standing- Regularly 31-70% of the time
Bending/Stooping- Regularly, 31-70% of the time
Squatting/Kneeling- Occasionally, 11-30% of the time
Twisting- None
Climbing- Rarely, 0-10% of the time
Pushing/Pulling- Regularly, 31-70% of the time
Lift/Carrying- Regularly, 31-70% of the time (10 lbs. or less)
Occasionally, 11-30% of the time (11-25 lbs.)
Occasionally, 11-30% of the time (26-50 lbs.)
Longest distance carried: 25 feet
Heaviest item carried: 50 lbs
Hand/Shoulder/Foot:
Simple grasping- Regularly, 31-70% of the time
Power grasping- Regularly, 31-70% of the time
Fine Manipulation- Occasionally, 11-30% of the time
Reaching at or above shoulder level- Occasionally, 11-30% of the time
Reaching at or below shoulder level- Occasionally, 11-30% of the time
Operate foot controls
Or repetitive foot movement- Occasionally, 11-30% of the time
Forklift, vehicles, handtrucks
JOB MODIFICATION: The physical aspects of the position may be able to be modified, depending on the specific modification and the duration of the modification required.
