The Workplace Experience Coordinator serves as the strategic leader for all facilities operations, overseeing vendor coordination and building maintenance. This role combines supervisory leadership with strategic planning expertise to manage complex facilities projects while maintaining seamless daily operations. The coordinator supports a team of facilities staff and provides operational support across multiple domains, including maintenance and operations, accounting and finance, equipment and supplies management, and occupancy services. Central to this position is the ability to proactively develop and maintain strong client relationships while ensuring strict confidentiality and consistently meeting expected service levels. Success in this role requires effective collaboration with senior leadership, project management teams, building operations, and client stakeholders to deliver exceptional facilities services that support organizational objectives.
Location: Bellevue, WA
Schedule: Monday through Friday, 8am – 5pm
Hourly Range: $29.19- $32.28 per hour
What we can offer:
- Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
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17 Accrued Paid Time Off Days Annually
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Additional 20 site closure days, Parental Leave, and Paid Compassion Leave
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Retirement 401(K) with a company match
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Employment Assistance Program (EAP) via Spring Health
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Mental Wellness Program including six free therapy sessions per year
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Opportunity for career development with our NWC Mentorship Match program
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Wellness Reimbursement Program - $25/month
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Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer:
https://nwcbenefits.hrbenefits.net/
Key Responsibilities
Facilities Operations & Vendor Management:
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Assist with developing and implementing strategic facilities plans, including space utilization, vendor management, and operational efficiency improvements.
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Assist with all building-related certificates of insurance (COI), vendor contracts, and service level agreements, track renewal dates and ensure compliance.
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Assist with facilities projects including office moves, space reconfigurations, furniture installations, and building improvement initiatives.
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Assists with managing vendor relationships and service contracts for janitorial, security, HVAC, landscaping, and other facilities services.
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Assist with serving as the liaison between building management, property owners, and internal stakeholders.
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Assist with maintaining facilities management systems, tracking tools, and documentation for inventory, assets, and work orders.
Employee and Workplace Experience:
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Serve as one of the onsite points of contact for third parties, and visitors — directing access and ensuring safety compliance.
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Assist with meeting room setup, catering, and event logistics from planning through execution.
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Support basic setup and troubleshooting of IT equipment (monitors, printers, AV, conference room tools) and escalate issues to IT as needed Conduct regular facilities audits and inspections, identify improvement opportunities and implement corrective actions.
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Work cross-functionally with other teams to support workplace requests, purchase orders, and company events
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Order and restock kitchen and office supplies (coffee, snacks, paper goods, cleaning products, office supplies)
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Assist with managing shipping, receiving, and delivery of packages, mail, and office orders.
Requirements
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High School Diploma or GED required
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Associate degree preferred
- Minimum 3-4 years of experience in facilities management, operations coordination, or related field with demonstrated leadership responsibilities.
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1+ years of supervisory or team leadership experience, managing facilities staff or operations teams.
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Experience managing vendor relationships, service contracts, and facilities budgets preferred.
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Ability to work independently and manage multiple priorities simultaneously.
- Superior attention to detail and ability to meet deadlines in a fast-paced environment.
- Strong organizational skills with ability to maintain accurate records and tracking systems.
- Excellent communication skills for coordinating with vendors, building management, and internal teams.
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Proficiency with facilities management software (CMMS), shipping systems, space planning tools, and Microsoft Office Suite.
- Ability to be flexible and change direction at a moment’s notice; not change-adverse.
- Ability to work cohesively with other supporting vendors, including project management, security, and facilities.
- Ability to understand, interpret and follow Northwest Center (NWC) and client policies and procedures.
- Commitment to working in an inclusive and diverse environment.
Working Conditions & Physical Demands
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Must be able to frequently carry and lift supplies/equipment, up to 50 pounds.
- May need to carry supplies to other buildings.
- Variable working hours with occasional nights and weekends.
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Ability to stand or walk for extended periods of time, up to the entire duration of the shift.
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Ability to read, write, communicate and comprehend the English language.
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Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
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Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
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Ability to work a flexible schedule to meet the needs of the business
About Northwest Center
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
