Top 173 Contact center Jobs in Seatac Wa

Call Center/Communications Representative
Carpenters Services Administrative Corporation —Seattle, WA
- $24.49 - $27.71 an hour
- Overtime
- Spanish
- Customer service
- English
- Commuter assistance
- Health insurance
Quick Apply
Pharmacy Call Center Representative
Dynamic Rx Labs —Renton, WA
- $22 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Call Center Agent I
International Community Health Services —Renton, WA
- $21.30 - $31.19 an hour
- Full-time
- English
- Clinic experience
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
10d
Patient Resource Representative ( Remote)
Valley Medical Center —Renton, WA
- $22.61 - $37.79 an hour
- Full-time
- Remote
- Computer literacy
- Medical office experience
- Mid-level
1d
Patient Services Rep - Call Center
Proliance Surgeons, Inc. —Renton, WA
- $21.57 - $31.95 an hour
- Full-time
- HIPAA
- Office
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Customer Experience Rep (CER)
PCF Construction Group LLC —Kent, WA
- From $25 an hour
- 8 hour shift
- Hybrid work
- Computer literacy
- High school diploma or GED
- In-person
- Health savings account
- Health insurance
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Call Center Representative
Sound Credit Union —Lynnwood, WA
- $21.50 - $26.50 an hour
- Full-time
- Remote
- High school diploma or GED
- Banking
- Entry level
- Paid holidays
- Health insurance
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3d
Seasonal Customer Service Representative
Last Bottle Wines —Normandy Park, WA
- $22 - $26 an hour
- Seasonal
- Remote
- Communication skills
- Entry level
- Under 1 year
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5d
Customer Service Associate
Costco Wholesale —Seattle, WA
- $25.53 - $30.75 an hour
- Part-time
- Microsoft Outlook
- Writing skills
- In-person
- Relocation assistance
Quick Apply
Customer Service Representative
Northwest Administrators, Inc. —Seattle, WA
- $20.76 - $26.29 an hour
- Microsoft Word
- Spanish
- Writing skills
- Paid training
- Paid holidays
Quick Apply
12d
Customer Service Representative Specialist
Motion Industries (MOT) —Kent, WA
- $29.81 - $38.73 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Bilingual Call Center Representative
SEIU Local 775 —Seattle, WA
- $27.29 - $37.92 an hour
- Weekends as needed
- Remote
- Computer literacy
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative (Member Services) - USFHP
Pacific Medical Centers —Renton, WA
- $22.62 - $35.22 an hour
- Full-time
- Mid-level
- Fair chance
- Medical terminology
- Paid parental leave
- Paid holidays
Customer Service Representative (Fife, WA)
Waste Connections —Fife, WA
- $19.00 - $22.50 an hour
- Full-time
- Office
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Columbia Banking System —Federal Way, WA
- $18 - $24 an hour
- Urgently hiring
- Mid-level
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
5d
Call Center / Patient Access Rep. (PAR)
Proliance Surgeons, Inc. —Tacoma, WA
- $19.02 - $30.43 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Health insurance
- Paid time off
Quick Apply
Community Specialist
International Rescue Committee —Seattle, WA
- $28.00 - $29.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- 403(b) matching
- Disability insurance
Representative- Cust Svc
Walman —Kent, WA
- $19.63 - $27.18 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Assembly
- Health insurance
- Paid time off
12d
Representative- Cust Svc / 2nd shift
Walman —Kent, WA
- $19.63 - $27.18 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Assembly
- Health insurance
- Paid time off
Inbound Sales Representative (Remote/Pacific Time)
A Place for Mom —Bellevue, WA
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply

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Call Center/Communications Representative

Carpenters Services Administrative Corporation
Seattle, WA

Quick Apply

Job Details

Full-time
$24.49 - $27.71 an hour

Benefits

Commuter assistance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance
Retirement plan

Qualifications

Spanish
Confidential information handling
Phone communication
Customer service
Health insurance policy knowledge
English
High school diploma or GED
Desktop applications
Organizational skills
Clerical experience
Productivity software
10 key typing
Video conferences (communication methods)
Client interaction via phone calls

Full Job Description

Overview:

Under minimum supervision, the Communications Representative performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. This role will serve as a Call Center Representative and will handle participant calls by answering their inquiries and providing benefits information.

In addition, this role will attend local union meetings, picnics, union Zoom calls, and events to support union members with benefit-related inquiries and give benefit presentations, as needed.

The Call Center/Communications Representative is a full-time, non-exempt position, with a work schedule of Monday through Friday, 8:00 AM – 5:00 PM. Schedule may change depending on the department needs. Overtime may be needed periodically.

Position Functions and Responsibilities:

Provide excellent customer service to all CSAC stakeholders.
Complete data entry tasks (eflows) on a timely basis ensuring quality and quantity are at acceptable levels.
On occasion, assist other departments with special projects as needed, help open mail, sort, and validate information coming into the department, assist with auditing scanned documents.
Communicate effectively with participants, staff, local unions, and WSRCC at all times.
Maintain a friendly demeanor and handle participant inquiries in person, telephonically, and by e-mail.
Possess and utilize effective communication and de-escalation skills to manage and resolve participant complaints.
Identify and escalate priority issues and follow up on participants’ calls where necessary.
Document all call information according to operating procedures.
Attend and actively participate in local union meetings, picnics, union Zoom calls, and union-sponsored events by answering their benefit questions or by giving benefit presentations, as needed.
Develop a sound understanding of Participant’s benefits for the various benefit funds (Health & Welfare, Vacation, Annuity, and Pension benefits).
This role must be able to explain and/or give benefits presentations in English and Spanish.
Collaborate with the Communications Manager to ensure consistent messaging and support for union initiatives.
Other duties as assigned.

Required Qualifications and Skills:

Working knowledge in Microsoft applications.
Knowledge of “8x8” telephone system is preferred but not mandatory.
Professional appearance and demeanor.
Excellent telephone etiquette, “people skills,” written and verbal communication skills.
Bilingual in English and Spanish is required.
Proficiency with 10-key by touch.
Excellent organizational skills with ability to multitask in diverse work environment with diverse walk-in clients.
1-2 years related experience. Knowledge of working in a call center or participants service environment is highly preferred.
Knowledge of participant’s service principles and practices.
Excellent organizational skills and detail oriented.
Ability to exercise discretion and confidentiality.
Excellent oral and written communication skills.
Training in Health & Welfare, Vacation, Annuity, and Pension benefits.
Strong interpersonal and communication skills, both written and verbal, for union member engagement.
Ability to work independently and represent the organization at union functions.
Experience working with union members or in a benefits-related role is highly desirable.
High School Diploma.

NOTE:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. CSAC is an equal opportunity employer and encourages applications from all qualified candidates regardless of gender, race, ethnicity, national origin, age, sexual orientation, marital status, religion, disability, or any other classification protected by law.

Job Type: Full-time

Pay: $24.49 - $27.71 per hour

Benefits:

401(k)
401(k) matching
Commuter assistance
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Experience:

Customer service: 3 years (Preferred)

Language:

Spanish (Required)

Ability to Commute:

Seattle, WA 98121 (Preferred)

Willingness to travel:

25% (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

contact center jobs in seatac wa

Call Center/Communications Representative

Pharmacy Call Center Representative

Call Center Agent I

Patient Resource Representative ( Remote)

Patient Services Rep - Call Center

Customer Experience Rep (CER)

Call Center Representative

Seasonal Customer Service Representative

Customer Service Associate

Customer Service Representative

Customer Service Representative Specialist

Bilingual Call Center Representative

Call Center Representative (Member Services) - USFHP

Customer Service Representative (Fife, WA)

Customer Service Representative

Call Center / Patient Access Rep. (PAR)

Community Specialist

Representative- Cust Svc

Representative- Cust Svc / 2nd shift

Inbound Sales Representative (Remote/Pacific Time)

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