Top 314 Client manager Jobs in Seattle, Wa

Client Experience and Sales Manager
Gourmondo Catering Co —Seattle, WA
- $81,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Account Management Associate
LevelTen Energy —Seattle, WA
- $80,000 - $90,000 a year
- Online Application
- Hybrid work
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Paid holidays
3d
Pediatric RN Clinical Case Manager
MGA Homecare —Seattle, WA
- Mid-level
- Home Health
- Pediatrics
Quick Apply
7d
Pediatric RN Clinical Case Manager
MGA Homecare —Renton, WA
- Mid-level
- Home Health
- Pediatrics
Quick Apply
7d
Independent Living Skills Case Manager
Olive Crest —Bremerton, WA
- $24 - $26 an hour
- Full-time
- Background check
- 18 years or older
- CPR Certification
- Mileage reimbursement
- Health savings account
Quick Apply
Case Manager II - Bilingual in Arabic
Neighborhood House —Tukwila, WA
- $30.27 - $33.56 an hour
- Weekends as needed
- Hybrid work
- Bilingual
- Microsoft Access
- Working with individuals with disabilities
- Health insurance
- Dental insurance
Client Relations & Quality Manager
Amazonia Green Cleaning LLC —King County, WA
- From $26 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- 401(k)
Quick Apply
21h
Case Manager (Affordable Housing)
Imagine Housing —Issaquah, WA
- From $30.97 an hour
- Email
- Bilingual
- Working with individuals with disabilities
- Inventory management
- Commuter assistance
- Health insurance
Quick Apply
9d
Customer Success Representative
Bidadoo Inc —Kent, WA
- $18 - $22 an hour
- Full-time
- Mid-level
- Data entry
- 1 year
Quick Apply
Case Manager - Bilingual Chinese
Chinese Information and Service Center (CISC) —Seattle, WA
- $27.83 - $31.00 an hour
- Full-time
- Hybrid work
- Bilingual
- Working with individuals with disabilities
- Computer literacy
- Paid holidays
- Relocation assistance
Quick Apply
Clinical Case Manager
Morrison Child and Family Services —Federal Way, WA
- $34.09 - $37.56 an hour
- Full-time
- Spanish
- 5 years
- Writing skills
- AD&D insurance
- Paid holidays
3d
Social Services Case Manager
First Choice In-Home Care —Bremerton, WA
- $40,000 - $59,000 a year
- Full-time
- Working with individuals with developmental disabilities
- Adults
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Case Manager (Bilingual in Russian)
Chinese Information and Service Center (CISC) —Bellevue, WA
- $27.83 - $31.00 an hour
- 8 hour shift
- Hybrid work
- Working with individuals with disabilities
- Computer literacy
- Adults
- Paid holidays
- Relocation assistance
Quick Apply
Client Care Manager
Volunteers Of America Western Washington —Seattle, WA
- $27.09 - $29.94 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- 403(b) matching
- Health savings account
Client Care Manager
All Ways Caring HomeCare —Bellevue, WA
- $25 an hour
- Full-time
- Nursing
- Mid-level
- Driver's License
- 401(k)
- Tuition reimbursement
Customer Service Specialist
Probi —Redmond, WA
- $26.45 an hour
- 8 hour shift
- Background check
- Bachelor of Science
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
2d
Case Manager
Lutheran Community Services Northwest —Bremerton, WA
- $20.35 - $30.53 an hour
- Full-time
- Data analysis skills
- English
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
Customer Success Manager
Seagull Software —Redmond, WA
- $70,100 - $107,200 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
14d
Customer Enablement Manager, West
Evolv Technologies Inc. —Seattle, WA
- $73,000 - $117,000 a year
- Weekends as needed
- Remote
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Customer Success Manager, Commercial
HackerOne —Seattle, WA
- $100,000 a year
- Full-time
- Remote
- Background check
- Fair chance
- Senior level
- Paid parental leave
- Paid holidays

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Client Experience and Sales Manager

Gourmondo Catering Co -
Seattle, WA

Quick Apply

Job Details

Full-time
$81,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Teamwork
Operations management
Administrative experience
Business development
Organizational skills

Full Job Description

POSITION SUMMARY

The Client Experience & Sales Manager leads day-to-day client service execution while supporting the overall performance, development, and success of the Client Services team. This role serves as a key leadership partner and second-in-command to the Customer Service & Sales Manager, helping ensure operational excellence, outstanding hospitality, and consistent execution across all client touchpoints.

This hybrid role combines people leadership, hands-on client support, proactive sales enablement, and service recovery while helping protect and grow revenue through exceptional client experience. The role partners closely with Catering & Client Services leadership, Operations/Delivery, and Production to deliver consistent, high-quality hospitality and support company growth initiatives.

At Gourmondo, exceptional customer service is paramount. Our value is defined not only by the quality of our food, but by the quality of our solutions, responsiveness, and hospitality. We operate with a “Gourmon-do-it attitude” — proactive, solution-oriented, efficient, and deeply committed to exceeding client expectations. This role is expected to lead by example in creating memorable client experiences, anticipating needs, resolving challenges quickly, and building trusted long-term relationships.

TEAM LEADERSHIP & SERVICE STANDARDS

Lead, coach, and support Client Services Coordinators to create a positive, productive, and accountability-driven work environment.
Own and maintain service standards, SOPs, and communication expectations across phone, email, and ordering platforms.
Maintain a high sense of urgency and responsiveness to ensure clients receive timely communication, accurate information, and proactive support throughout the ordering process.
Oversee onboarding, training, scheduling support, and ongoing skill development; provide regular feedback and performance management.
Support interviewing and onboarding for new Client Services team members.
Reinforce a hospitality-first culture focused on exceeding expectations and delivering solutions-oriented service.

CLIENT MANAGEMENT & ORDER EXECUTION

Provide exceptional customer service and build long-term client relationships that drive repeat business.
Oversee and support inquiries and execution including quotes, orders, order changes/cancellations, account and billing questions, and client feedback.
Monitor online ordering and internal order queues to confirm details, reduce errors, and ensure accurate handoff to Production and Delivery.
Use menu and product knowledge to guide clients toward thoughtful solutions that align with client needs, operational standards, and timelines.
Ensure all client communication is documented to maintain accurate records of relationship history, commitments, and resolutions.

ESCALATIONS & SERVICE RECOVERY

Take ownership of client concerns and complaints; respond quickly and professionally to protect relationships and revenue.
Coordinate internally with Production and Delivery teams to resolve issues efficiently and proactively communicate solutions.
Review and disseminate customer feedback trends and recommend process improvements to reduce repeat issues and improve overall client experience.

SALES, CLIENT RETENTION & BUSINESS DEVELOPMENT

Own lead intake and response standards (phone, email, web forms, referrals) to ensure fast, consistent follow-up that converts inquiries into orders.
Conduct outside sales calls and in-person client visits to strengthen relationships, identify opportunities, and increase market presence within target accounts and industries.
Represent Gourmondo at networking events, venue showcases, community functions, and industry associations to build brand awareness and generate new business opportunities.
Proactively identify and pursue new business through prospecting, referrals, strategic partnerships, and outbound outreach aligned with company growth goals.
Build and maintain a simple pipeline rhythm including daily follow-ups, quote aging reviews, and weekly recaps of wins/losses and trends.
Support upsell and cross-sell opportunities through menu guidance and thoughtful add-on recommendations aligned with client needs and operational feasibility.
Coordinate ongoing client appreciation and retention initiatives including proactive outreach, thank-you touchpoints, sampling opportunities, seasonal gifting, and monthly relationship-building campaigns for key accounts.
Partner with leadership on promotions, seasonal launches, and account growth campaigns by creating internal playbooks, templates, and service readiness plans.

SYSTEMS & CROSS-FUNCTIONAL SUPPORT

Serve as a system “super user” for ordering and fulfillment tools, helping maintain accuracy, organization, and adoption.
Troubleshoot daily production and order reporting to ensure correct information flows to kitchen and delivery teams.
Partner with Delivery and Operations to troubleshoot active delivery issues and provide proactive client communication.
Provide administrative and operational support as needed to ensure client commitments are consistently met.

MINIMUM QUALIFICATIONS

5+ years of customer service, hospitality, catering, or client experience leadership experience.
Prior team lead or supervisory experience strongly preferred.
Excellent verbal and written communication skills with the ability to professionally manage difficult conversations.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Foodservice and/or catering experience preferred.
Proficiency with Microsoft Office (Outlook, Excel, Word) and experience working with ordering or ERP systems preferred.
This is a hybrid full-time position.

COMPENSATION & BENEFITS

Base Salary: $81,000.00 Annually + 5% Annual Bonus Potential

Additional stretch bonus opportunity for exceeding defined sales and growth goals by 10% or more.
Bonus eligibility tied to a mix of client experience, retention, responsiveness, conversion metrics, and company growth initiatives.
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Employee Meals

WHY GOURMONDO?

At Gourmondo, we’re more than a catering company—we’re a community. We value collaboration, transparency, open communication, and fun. We support local nonprofits and are proud to be an inclusive employer. We believe diverse teams create better outcomes and we’re committed to equal opportunity in all aspects of employment.

Job Type: Full-time

Pay: $81,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Seattle, WA 98101 (Required)

Ability to Relocate:

Seattle, WA 98101: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

client manager jobs in seattle, wa

Client Experience and Sales Manager

Account Management Associate

Pediatric RN Clinical Case Manager

Pediatric RN Clinical Case Manager

Independent Living Skills Case Manager

Case Manager II - Bilingual in Arabic

Client Relations & Quality Manager

Case Manager (Affordable Housing)

Customer Success Representative

Case Manager - Bilingual Chinese

Clinical Case Manager

Social Services Case Manager

Case Manager (Bilingual in Russian)

Client Care Manager

Client Care Manager

Customer Service Specialist

Case Manager

Customer Success Manager

Customer Enablement Manager, West

Customer Success Manager, Commercial

I want to receive the latest job alert for client manager in seattle, wa

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