Top 1629 Complaints manager Jobs in Seattle, Wa

Rooms Division Operations Manager
Hilton Seattle Airport Hotel & Conference Center —SeaTac, WA
- $82,000 - $83,500 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid jury duty
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Restaurant Manager - University Village
JOEY Restaurants —Seattle, WA
- $80,500 - $90,000 a year
- Email
- Sales
- Ability to walk for extended periods
- Mid-level
- Disability insurance
- Health insurance
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WA: L3 Staff Supervisor
Trident Security Solutions —Seattle, WA
- $42 an hour
- Overtime
- Ability to walk for extended periods
- Mid-level
- Analysis skills
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11d
Center Manager (Full-time) - Washington
OrangeTwist —Bellevue, WA
- $150,000 - $250,000 a year
- Weekends as needed
- Inventory management
- Fair chance
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
Center Manager (Full-time)
OrangeTwist —Woodinville, WA
- $150,000 - $250,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Fair chance
- Paid holidays
- Health insurance
Quick Apply
Director of Operations
Stonebridge —Seattle, WA
- $140,000 - $150,000 a year
- Weekends as needed
- Inventory management
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Regional Manager - Washington State
REDWOOD COMMUNITIES —Seattle, WA
- $120,000 - $140,000 a year
- Full-time
- Background check
- 5 years
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
Deputy Director (Shelter and Housing Services)
CCSWW —Seattle, WA
- $145,000 - $165,000 a year
- Weekends as needed
- 7 years
- Office
- Administrative experience
- Health savings account
- Paid holidays
Area Manager
Diamond Parking Service —Seattle, WA
- $80,168.40 a year
- Weekends as needed
- Computer literacy
- Basic math
- Mid-level
Quick Apply
Practice Manager II - General Surgery Care
EvergreenHealth —Kirkland, WA
- $105,278.80 - $168,396.80 a year
- Full-time
- Surgery
- HIPAA
- English
- Free parking
- Commuter assistance
Quick Apply
Deputy Director (Family and Community Support Services)
CCSWW —Seattle, WA
- $145,000 - $165,000 a year
- Weekends as needed
- 7 years
- Office
- Administrative experience
- Health savings account
- Paid holidays
District Manager
Habit Burger & Grill —Seattle, WA
- $85,000 - $95,000 a year
- Microsoft Word
- Computer literacy
- Fast casual restaurant
- Health insurance
- Dental insurance
Global Capability Center Capability Reinvention Manager
Accenture —Seattle, WA
- $87,400 - $253,000 a year
- Full-time
- Up to 50% travel
- System design
- Office
- Paid holidays
- Disability insurance
4d
Program Manager
CHIEF SEATTLE CLUB —Seattle, WA
- $81,444.91 - $103,958.49 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
22h
High Tech Consulting Manager
Accenture —Seattle, WA
- $87,400 - $293,800 a year
- Full-time
- Bachelor's degree
- Product management
- Travel
- Paid holidays
- Disability insurance
5d
Change Management Program Manager
Alaska Airlines —SeaTac, WA
- $122,800 - $184,200 a year
- Full-time
- 18 years or older
- Research
- Office
- Paid holidays
- Health insurance
18h
(USA) Store Manager - Division 1/Neighborhood Market
Walmart —Lynnwood, WA
- $95,000 - $145,000 a year
- High school
- Bachelor of Science
- Merchandising
- Paid jury duty
- Disability insurance
District Manager (Seattle)
Paris Baguette - Support Office (SoCal) —Seattle, WA
- $100,000 - $115,000 a year
- Weekends as needed
- Sales
- 3 years
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
4d
Multi Site Community Manager - Helm
Thrive Communities —Seattle, WA
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
- Commuter assistance
- Paid holidays
Quick Apply
1d
General Manager
Kimpton Hotel Monaco Seattle —Seattle, WA
- $190,000 - $200,000 a year
- Bar
- Inventory management
- 5 years
- Free parking
- Commuter assistance
Quick Apply

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complaints manager jobs near seattle, wa

Rooms Division Operations Manager

Hilton Seattle Airport Hotel & Conference Center
SeaTac, WA

Quick Apply

Job Details

Full-time
$82,000 - $83,500 a year

Benefits

Paid training
Paid jury duty
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Teamwork
Team leadership
Employee retention
Managing hospitality teams
Team development
Hiring
Recruiting
Business operations
General management

Full Job Description

The Rooms Division Operations Manager serves as the primary operational leader supporting all Rooms Division functions at the Hilton Seattle Airport & Conference Center. Reporting directly to the Director of Rooms, this position provides leadership and operational oversight across Front Office, Guest Services, Bell Services, Valet Operations, Housekeeping, Laundry, and Night Audit functions. While the Director of Rooms maintains overall leadership responsibility for the Rooms Division and the Executive Housekeeper serves as the primary leader of Housekeeping operations, the Rooms Division Operations Manager is responsible for driving day-to-day execution, operational consistency, guest satisfaction, labor productivity, and communication between all Rooms Division departments.

Position Purpose

The Rooms Division Operations Manager is responsible for:

Driving operational excellence throughout the Rooms Division.
Ensuring room readiness and guest satisfaction.
Coordinating Front Office and Housekeeping operations.
Supporting labor productivity and financial performance.
Developing future leaders and strengthening departmental communication.
Maintaining Hilton brand standards and quality expectations.

Essential Responsibilities

Rooms Division Leadership

Support daily operations of Front Office, Guest Services, Bell Services, Valet Operations, Housekeeping, Laundry, and Night Audit.
Act as the operational bridge between Front Office and Housekeeping.
Ensure room readiness objectives are achieved daily.
Maintain strong visibility throughout the hotel.

Front Office Operations

Support oversight of Front Desk, Guest Services, Bell Services, and Valet Operations.
Monitor arrivals, departures, VIPs, airline crews, and Hilton Honors guests.
Ensure front office standards are consistently executed.
Support service recovery efforts and guest satisfaction initiatives.

Housekeeping Operations

Assist the Executive Housekeeper in overseeing housekeeping and laundry operations.
Conduct room inspections and quality assurance reviews.
Monitor productivity, staffing levels, and operational performance.
Ensure guestrooms and public spaces consistently meet cleanliness standards.

Guest Experience Leadership

Resolve guest concerns and service failures.
Monitor guest feedback and online reputation channels.
Lead service recovery initiatives.
Foster a culture of hospitality, accountability, and responsiveness.

Airline & Group Operations

Support airline crew operations and service standards.
Coordinate large group arrivals and departures.
Assist during IROPS and flight disruption events.
Support convention and conference center activity.

Financial Responsibilities

Assist with labor management and productivity monitoring.
Monitor overtime and scheduling efficiency.
Support departmental budgeting and forecasting.
Assist with expense management and purchasing controls.
Drive operational efficiencies while maintaining guest service standards.

Leadership & Development

Coach supervisors and hourly team members.
Support onboarding, training, and leadership development programs.
Assist with performance evaluations and coaching conversations.
Promote accountability and operational excellence.
Help identify future leaders within the Rooms Division.

Union & Employee Relations

Support compliance with Collective Bargaining Agreements.
Partner with Human Resources on employee relations matters.
Participate in investigations and grievance discussions when necessary.
Promote a positive and respectful work environment.

Hilton Brand Standards & Quality Assurance

Support Hilton QA readiness and audit preparation.
Ensure compliance with Hilton brand standards.
Participate in room inspections and operational audits.
Support guest loyalty and Hilton Honors initiatives.

Key Performance Indicators

Guest Experience

SALT Scores
Guest Complaint Resolution
Online Reputation Scores

Operational Excellence

Room Readiness
Housekeeping Inspection Scores
QA Audit Performance
Front Office Service Standards

Financial Performance

Labor Productivity
Overtime Management
Cost Controls

People Development

Training Completion
Employee Engagement
Retention & Turnover

Qualifications

Required

Minimum 3 years of hotel leadership experience.
Experience in Front Office, Housekeeping, or Rooms Division operations.
Strong leadership, communication, and organizational skills.
Ability to work in a fast-paced, high-volume environment.

Preferred

Hilton experience.
Full-service hotel experience.
Airport hotel experience.
Convention hotel experience.
Union hotel experience.
Bachelor's degree in Hospitality Management or related field.

Career Growth Opportunity

This position is designed as a developmental leadership role and succession pathway toward future Director of Rooms opportunities within Paramount Hotels. The successful candidate will gain broad exposure to all aspects of Rooms Division leadership, financial management, labor management, guest satisfaction, Hilton brand standards, and Executive Committee-level operations.

Pay: $82,000.00 - $83,500.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid jury duty
Paid time off
Paid training
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

complaints manager jobs in seattle, wa

Rooms Division Operations Manager

Restaurant Manager - University Village

WA: L3 Staff Supervisor

Center Manager (Full-time) - Washington

Center Manager (Full-time)

Director of Operations

Regional Manager - Washington State

Deputy Director (Shelter and Housing Services)

Area Manager

Practice Manager II - General Surgery Care

Deputy Director (Family and Community Support Services)

District Manager

Global Capability Center Capability Reinvention Manager

Program Manager

High Tech Consulting Manager

Change Management Program Manager

(USA) Store Manager - Division 1/Neighborhood Market

District Manager (Seattle)

Multi Site Community Manager - Helm

General Manager

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