Top 1107 Guest experience leader Jobs in Seattle, Wa

Rooms Division Operations Manager
Hilton Seattle Airport Hotel & Conference Center —SeaTac, WA
- $82,000 - $83,500 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Paid training
- Paid jury duty
Quick Apply
Banquets Managers
Hilton Seattle Airport Hotel & Conference Center —SeaTac, WA
- $86,500 - $92,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply
12d
Food and Beverage Operations Manager
Hilton Seattle Airport Hotel & Conference Center —SeaTac, WA
- $81,000 - $82,000 a year
- Weekends as needed
- Background check
- Mid-level
- 3 years
- Paid training
- Health insurance
Quick Apply
Restaurant Manager - University Village
JOEY Restaurants —Seattle, WA
- $80,500 - $90,000 a year
- Email
- Sales
- Ability to walk for extended periods
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
HTS General Manager
HomeTowne Studios & Suites by Red Roof —Kent, WA
- $81,000 - $85,000 a year
- Full-time
- Mid-level
- Hotel
- Administrative experience
- Health insurance
- Dental insurance
2d
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2786)
Target —Seattle, WA
- $21.75 - $32.63 an hour
- Part-time
- Entry level
- Flexible schedule
Cashier
Happy Lamb Dublin —Seattle, WA
- $32 - $38 an hour
- 8 hour shift
- High school diploma or GED
- In-person
- Restaurant
- Paid training
- Health insurance
Quick Apply
Host / Hostess / Guest Service Team - LOCAL Terry Ave
LOCAL Public Eatery —Seattle, WA
- $21.30 - $31.00 an hour
- Part-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Cleaning
- Disability insurance
- Health insurance
Quick Apply
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1284)
Target —Seattle, WA
- $21.75 an hour
- Part-time
- Entry level
- Flexible schedule
Club Staff
LA Fitness —Seattle, WA
- $21.30 an hour
- Part-time
- Management
- In-person
- Entry level
Quick Apply
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0637)
Target —Seattle, WA
- $21.75 an hour
- Part-time
- Entry level
- Flexible schedule
Client Care Coordinator
SkinSpirit —Seattle, WA
- $24 - $28 an hour
- Full-time
- Microsoft Outlook
- Sales
- Computer literacy
- Paid holidays
- Health insurance
Style Team Leader
Target —Seattle, WA
- $27 - $29 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
- Paid holidays
- Disability insurance
13d
Workplace Experience Coordinator - Seattle
CBRE —Seattle, WA
- $27.40 - $28.09 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
14d
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2290)
Target —Renton, WA
- $22 an hour
- Choose your own hours
- Entry level
- Flexible schedule
Workplace Experience Coordinator
CBRE —Bellevue, WA
- $25.96 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
On Call Guest Support Specialist
ROOTS Young Adult Shelter —Seattle, WA
- $26.39 an hour
- Part-time
- Bilingual
- Microsoft Outlook
- Inventory management
- Employee assistance program
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T0338)
Target —Lynnwood, WA
- $19.75 - $29.65 an hour
- Choose your own hours
- Entry level
- Flexible schedule
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T0627)
Target —Tukwila, WA
- $22 an hour
- Choose your own hours
- Entry level
- Flexible schedule
Guest Service Agent
Pyramid Hotel Group —Seattle, WA
- $23 an hour
- Weekends as needed
- Driver's License
- Ability to stand for extended periods
- Communication skills
- Paid holidays
- Disability insurance
9d

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guest experience leader jobs near seattle, wa

Rooms Division Operations Manager

Hilton Seattle Airport Hotel & Conference Center
SeaTac, WA

Quick Apply

Job Details

Full-time
$82,000 - $83,500 a year

Benefits

Paid training
Paid jury duty
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Retirement plan

Qualifications

Teamwork
Team leadership
Employee retention
Managing hospitality teams
Team development
Hiring
Recruiting
Business operations
General management

Full Job Description

The Rooms Division Operations Manager serves as the primary operational leader supporting all Rooms Division functions at the Hilton Seattle Airport & Conference Center. Reporting directly to the Director of Rooms, this position provides leadership and operational oversight across Front Office, Guest Services, Bell Services, Valet Operations, Housekeeping, Laundry, and Night Audit functions. While the Director of Rooms maintains overall leadership responsibility for the Rooms Division and the Executive Housekeeper serves as the primary leader of Housekeeping operations, the Rooms Division Operations Manager is responsible for driving day-to-day execution, operational consistency, guest satisfaction, labor productivity, and communication between all Rooms Division departments.

Position Purpose

The Rooms Division Operations Manager is responsible for:

Driving operational excellence throughout the Rooms Division.
Ensuring room readiness and guest satisfaction.
Coordinating Front Office and Housekeeping operations.
Supporting labor productivity and financial performance.
Developing future leaders and strengthening departmental communication.
Maintaining Hilton brand standards and quality expectations.

Essential Responsibilities

Rooms Division Leadership

Support daily operations of Front Office, Guest Services, Bell Services, Valet Operations, Housekeeping, Laundry, and Night Audit.
Act as the operational bridge between Front Office and Housekeeping.
Ensure room readiness objectives are achieved daily.
Maintain strong visibility throughout the hotel.

Front Office Operations

Support oversight of Front Desk, Guest Services, Bell Services, and Valet Operations.
Monitor arrivals, departures, VIPs, airline crews, and Hilton Honors guests.
Ensure front office standards are consistently executed.
Support service recovery efforts and guest satisfaction initiatives.

Housekeeping Operations

Assist the Executive Housekeeper in overseeing housekeeping and laundry operations.
Conduct room inspections and quality assurance reviews.
Monitor productivity, staffing levels, and operational performance.
Ensure guestrooms and public spaces consistently meet cleanliness standards.

Guest Experience Leadership

Resolve guest concerns and service failures.
Monitor guest feedback and online reputation channels.
Lead service recovery initiatives.
Foster a culture of hospitality, accountability, and responsiveness.

Airline & Group Operations

Support airline crew operations and service standards.
Coordinate large group arrivals and departures.
Assist during IROPS and flight disruption events.
Support convention and conference center activity.

Financial Responsibilities

Assist with labor management and productivity monitoring.
Monitor overtime and scheduling efficiency.
Support departmental budgeting and forecasting.
Assist with expense management and purchasing controls.
Drive operational efficiencies while maintaining guest service standards.

Leadership & Development

Coach supervisors and hourly team members.
Support onboarding, training, and leadership development programs.
Assist with performance evaluations and coaching conversations.
Promote accountability and operational excellence.
Help identify future leaders within the Rooms Division.

Union & Employee Relations

Support compliance with Collective Bargaining Agreements.
Partner with Human Resources on employee relations matters.
Participate in investigations and grievance discussions when necessary.
Promote a positive and respectful work environment.

Hilton Brand Standards & Quality Assurance

Support Hilton QA readiness and audit preparation.
Ensure compliance with Hilton brand standards.
Participate in room inspections and operational audits.
Support guest loyalty and Hilton Honors initiatives.

Key Performance Indicators

Guest Experience

SALT Scores
Guest Complaint Resolution
Online Reputation Scores

Operational Excellence

Room Readiness
Housekeeping Inspection Scores
QA Audit Performance
Front Office Service Standards

Financial Performance

Labor Productivity
Overtime Management
Cost Controls

People Development

Training Completion
Employee Engagement
Retention & Turnover

Qualifications

Required

Minimum 3 years of hotel leadership experience.
Experience in Front Office, Housekeeping, or Rooms Division operations.
Strong leadership, communication, and organizational skills.
Ability to work in a fast-paced, high-volume environment.

Preferred

Hilton experience.
Full-service hotel experience.
Airport hotel experience.
Convention hotel experience.
Union hotel experience.
Bachelor's degree in Hospitality Management or related field.

Career Growth Opportunity

This position is designed as a developmental leadership role and succession pathway toward future Director of Rooms opportunities within Paramount Hotels. The successful candidate will gain broad exposure to all aspects of Rooms Division leadership, financial management, labor management, guest satisfaction, Hilton brand standards, and Executive Committee-level operations.

Pay: $82,000.00 - $83,500.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid jury duty
Paid time off
Paid training
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest experience leader jobs in seattle, wa

Rooms Division Operations Manager

Banquets Managers

Food and Beverage Operations Manager

Restaurant Manager - University Village

HTS General Manager

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2786)

Cashier

Host / Hostess / Guest Service Team - LOCAL Terry Ave

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1284)

Club Staff

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0637)

Client Care Coordinator

Style Team Leader

Workplace Experience Coordinator - Seattle

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2290)

Workplace Experience Coordinator

On Call Guest Support Specialist

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T0338)

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T0627)

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