Top 134 It service manager Jobs in Seattle, Wa

IT Service Desk Supervisor
Fred Hutchinson Cancer Center —Seattle, WA
- $93,163 - $139,714 a year
- Full-time
- Mid-level
- 3 years
- Mentoring
- Paid parental leave
- Paid holidays
Principal Technical Product Manager, Liquid Cooling, Mechanical Products and Services
Amazon Data Services, Inc. —Seattle, WA
- $179,900 - $243,400 a year
- Full-time
- 5 years
- Product management
- Travel
- AD&D insurance
- Health insurance
Assistant Director of Technology Support
Northshore School District 417 —Bothell, WA
- $204,464 - $214,815 a year
- Full-time
- Computer Science
- 5 years
- Writing skills
- AD&D insurance
- Disability insurance
9d
IT Director- Dept. of Radiology
University of Washington —Seattle, WA
- $100,644 - $163,548 a year
- Full-time
- Computer Science
- 5 years
- HIPAA
Manager, Client Support Services
Federal Way Public Schools —Federal Way, WA
- Full-time
- School experience
- Google Workspace
- Microsoft Excel
- Health insurance
- Dental insurance
4d
Engineering Program Manager, Foundational Security, Apple Services Engineering
Apple —Seattle, WA
- $166,600 - $296,000 a year
- Computer science
- Computer Science
- Bachelor of Science
- Employee stock purchase plan
- Health insurance
9d
Principal Engagement Manager, Professional Services. AWS Industries
Amazon Web Services, Inc. —Seattle, WA
- $201,000 - $271,900 a year
- Full-time
- Computer science
- Computer Science
- 8 years
- AD&D insurance
- Health insurance
Senior Product Manager - Tech, External Services, AWS Payments & Fraud Prevention
Amazon Development Center U.S., Inc. —Seattle, WA
- $152,200 - $205,900 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
Principal Service Engineering Manager
Microsoft —Redmond, WA
- $142,800 - $304,200 a year
- Full-time
- Hybrid work
- 6 years
- Computer Science
- Office
- Relocation assistance
- Work from home
Software Development Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $184,900 - $250,200 a year
- Full-time
- Product management
- Mentoring
- Recruiting
- AD&D insurance
- Health insurance
5d
TikTok Shop - Logistics Service Product Manager
TikTok —Seattle, WA
- $176,320 - $296,020 a year
- Mid-level
- Bachelor's degree
- Continuous improvement
- Paid parental leave
- Paid holidays
Principal, Technical Program Manager , Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
Principal Engineering Program Manager IS - Voice Services - Remote
Providence —Redmond, WA
- $52.12 - $121.29 an hour
- Full-time
- Remote
- Computer Science
- Master's degree
- 8 years
- Paid parental leave
- Paid holidays
Engineering Project Manager, Security Partner Success, Apple Services Engineering
Apple —Seattle, WA
- $166,600 - $296,000 a year
- Computer science
- Computer Science
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
1d
Principal Product Manager - Technical, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $179,900 - $243,400 a year
- Full-time
- Office
- Bachelor's degree
- Product management
- AD&D insurance
- Health insurance
9d
Sr. Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $148,700 - $201,200 a year
- Full-time
- Office
- 3 years
- AWS
- AD&D insurance
- Health insurance
Sr. Technical Account Manager, Devices and Services Enterprise Support (DES)
Amazon.com Services LLC —Seattle, WA
- $92,300 - $160,000 a year
- Full-time
- Team management
- Mentoring
- Software development
- AD&D insurance
- Health insurance
Sr. Technical Program Manager , Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $148,700 - $201,200 a year
- Full-time
- 3 years
- Product management
- Budgeting
- AD&D insurance
- Health insurance
Principal Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 8 years
- Product management
- Mentoring
- AD&D insurance
- Health insurance
Senior Technical Program Manager, DGX Cloud Software Products and Service
NVIDIA —Seattle, WA
- $200,000 - $322,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 11+ years

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IT Service Desk Supervisor

Fred Hutchinson Cancer Center -
Seattle, WA

Apply Now

Job Details

Full-time
$93,163 - $139,714 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Parental leave
Employee assistance program
Vision insurance
Paid sick time

Qualifications

Managing technical support teams
Customer communication
Staff supervision
Team supervision
Managing teams in a customer support role
Computer hardware
Peripheral hardware support

Full Job Description

Overview:

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The IT Service Desk Supervisor oversees the daily operations of the service desk team, ensuring timely and effective resolution of technical issues for employees and customers. This role combines leadership, process management, and technical expertise to maintain high-quality IT support services and continuous improvement across the department.

This role will have the opportunity to work partially at our campus and remotely. Evening and/or weekend work may occasionally be required.

Responsibilities:

Supervise, mentor, and develop service desk staff (Tier 1 and Tier 2 technicians).
On a rotation basis, provide 24/7 on-call support.
Manage workload distribution, ticket assignments, and staff scheduling.
Ensure compliance with service-level agreements (SLAs) and performance metrics.
Monitor help desk systems and workflows to identify trends and address recurring issues.
Collaborate with IT leadership to improve support processes, documentation, and training.
Provide technical guidance and act as an escalation point for complex issues.
Generate operational reports detailing ticket statistics, resolution times, and service quality.
Coordinate with other IT teams (infrastructure, applications, and cybersecurity) on cross-functional incidents.
Drive customer satisfaction through professionalism, responsiveness, and communication best practices.

Qualifications:

MINIMUM QUALIFICATIONS:

Associate degree in related field required or a minimum of 5 years of increasing levels of experience in the technology field with at least 3 years’ experience working as a supervisor or team lead.
Minimum 3 years as a Lead on a full-service IT Service Desk; minimum 5 years as a full-service IT Service Desk technician.
Extensive knowledge surrounding client-side hardware and peripherals.

PREFERRED QUALIFICATIONS:

Strong understanding of ITIL principles, ticketing systems (e.g., ServiceNow, Jira Service Management), and remote support tools.
Excellent problem-solving, communication, and leadership skills.
Ability to manage competing priorities in a fast-paced environment.
Certifications such as CompTIA A+, Network+, or ITIL Foundation preferred.

The annual base salary range for this position is from $93,163 to $139,714, and pay offered will be based on experience and qualifications.

This role will have the opportunity to work partially at our campus and remotely. Evening and/or weekend work may occasionally be required.

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), and paid parental leave (up to 4 weeks).

Additional Information: We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [email protected] or by calling 206-667-4700.

Apply Now

Refine Your Search

it service manager jobs in seattle, wa

IT Service Desk Supervisor

Principal Technical Product Manager, Liquid Cooling, Mechanical Products and Services

Assistant Director of Technology Support

IT Director- Dept. of Radiology

Manager, Client Support Services

Engineering Program Manager, Foundational Security, Apple Services Engineering

Principal Engagement Manager, Professional Services. AWS Industries

Senior Product Manager - Tech, External Services, AWS Payments & Fraud Prevention

Principal Service Engineering Manager

Software Development Manager, Amazon Customer Service

TikTok Shop - Logistics Service Product Manager

Principal, Technical Program Manager , Amazon Customer Service

Principal Engineering Program Manager IS - Voice Services - Remote

Engineering Project Manager, Security Partner Success, Apple Services Engineering

Principal Product Manager - Technical, Amazon Customer Service

Sr. Technical Program Manager, Amazon Customer Service

Sr. Technical Account Manager, Devices and Services Enterprise Support (DES)

Sr. Technical Program Manager , Amazon Customer Service

Principal Technical Program Manager, Amazon Customer Service

Senior Technical Program Manager, DGX Cloud Software Products and Service

I want to receive the latest job alert for it service manager in seattle, wa

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