Top 441 Service desk Jobs in Seattle, Wa

Help Desk Manager
Confidential —Auburn, WA
- $90,000 - $120,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
9d
Help Desk Support
Fennemore Craig —Seattle, WA
- $70,000 - $85,000 a year
- Overtime
- Background check
- 3 years
- Continuous improvement
- Profit sharing
- Wellness program
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1d
Help Desk Specialist
Federal Way Public Schools —Federal Way, WA
- Monday to Friday
- Word processing
- Windows
- Ability to climb stairs
5d
Service Desk Technician
Seitel Systems —Seattle, WA
- $29 - $32 an hour
- Full-time
- Hybrid work
- Customer service
- Office
- Windows
- Profit sharing
- Disability insurance
Quick Apply
IT Service Desk Tier 1
TurnPoint Technology —Seattle, WA
- Monday to Friday
- Ability to lift 50 pounds
- 1 year
- Reliable transportation
Quick Apply
IT Support Specialist
Lakefield Veterinary Group —Kent, WA
- Up to 50% travel
- Office
- Windows
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Service Desk Technician L2
Milestone Technologies, Inc. —Bellevue, WA
- $25.38 - $38.00 an hour
- Google Workspace
- Mid-level
- Windows
Technology Specialist 2026-27 - Highland Middle School
Bellevue School District —Bellevue, WA
- $36.36 - $38.31 an hour
- Full-time
- Classroom
- Word processing
- Computer literacy
- Disability insurance
- Health insurance
6d
IT Support Technician
First Fed —Seattle, WA
- $24.94 - $42.40 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Mileage reimbursement
- Health insurance
Quick Apply
Field Services – IT Support Technician 2 (Non-Permanent)
State of Washington Dept. of Transportation —Seattle, WA
- $4,411.00 - $5,924.08 a month
- Online Application
- Hybrid work
- Clean driving record
- Mid-level
- Office
- Paid holidays
- Tuition reimbursement
2d
Technical Support Specialist I (Desktop Support)
Valley Medical Center —Renton, WA
- $53,473 - $77,537 a year
- Full-time
- Windows
- Operating room
- Organizational skills
Manager, IT Service Desk
Brooks Sports, Inc —Seattle, WA
- $117,244 - $175,918 a year
- Full-time
- Computer Science
- Inventory management
- Office
- Health savings account
- AD&D insurance
Office Support Specialist
Boyer Childrens Clinic —Seattle, WA
- Full-time
- Clinic
- Entry level
Quick Apply
IT Help Desk Technician
Charlie's Produce —Seattle, WA
- $25 - $30 an hour
- Full-time
- Computer science
- Computer Science
- Windows
- Free parking
- Profit sharing
Quick Apply
Information Technology (IT) Help Desk Specialist
Harper Engineering Company —Renton, WA
- $36 - $41 an hour
- Weekends as needed
- Computer Science
- English
- Mid-level
Quick Apply
2d
Systems Analyst
Meriplex —Seattle, WA
- $60,000 - $80,000 a year
- Azure
- Mid-level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Receptionist/Administrative Assistant
Stantec —Seattle, WA
- $47,400 - $64,100 a year
- Part-time
- Microsoft Outlook
- Office
- Administrative experience
- Wellness program
- Health savings account
Care Coordinator (Medical Receptionist/PSR)
RET Physical Therapy and Healthcare Specialists —Seattle, WA
- $19 - $23 an hour
- Part-time
- HIPAA
- High school diploma or GED
- Entry level
- Flexible schedule
Service Desk Dispatcher (Technician)
Seitel Systems —Seattle, WA
- $20 - $23 an hour
- Full-time
- Hybrid work
- Office
- Driver's License
- 1 year
- Profit sharing
- Disability insurance
Quick Apply
Help Desk Technician
KELLEY CREATE —Kent, WA
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply

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service desk jobs near seattle, wa

Help Desk Manager

Confidential
Auburn, WA

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Job Details

Full-time
$90,000 - $120,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance

Qualifications

Quality control corrective actions
Asset management
Endpoint Security
Knowledge management
Communication with suppliers
Managing technical support teams
Customer communication
Mobile device support
Performance improvement leadership
ITIL Certification
IT user and group management
Managing teams in a customer support role
Procedural guides
IT asset management
Team leadership
Standard Operating Procedures (SOPs) implementation
Operations coordination
Coaching
Performance Reporting
Metrics Reporting
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Improving operational efficiency
Talent development
Performance management
3 years
Team development
Quality performance measurement

Full Job Description

Job description:

Who We Are

For decades, we have built a strong reputation for providing exceptional customer service, reliable equipment solutions, and expert support to customers in the construction, agriculture, landscaping, and industrial sectors.

Our organization offers a comprehensive range of equipment, parts, service, and rental solutions and is backed by a dedicated team committed to operational excellence and customer success. We pride ourselves on fostering a collaborative, team-oriented culture that values safety, accountability, continuous improvement, and employee development.

Job Duties:

Serve as the first point of escalation for Tier 1 and Tier 2 technicians, providing hands-on support during escalations, high-volume periods, and critical incidents
Mentor, coach, and hold helpdesk staff accountable to service standards, documentation quality, and professional customer support expectations
Oversee daily ticketing operations, including ticket backlog, prioritization, aging tickets, first response time, resolution time, SLA compliance, escalation trends, and internal customer satisfaction
Provide hands-on support for escalated issues involving Microsoft 365, Azure AD, networking, hardware, software, printers, mobile devices, and line-of-business applications
Own and improve helpdesk processes, including ticket categorization, prioritization, escalation procedures, SOP adherence, knowledge base accuracy, and recurring issue reduction
Support onboarding and offboarding processes, including account setup, equipment readiness, asset assignment and return tracking, access coordination, and access removal validation
Reinforce cybersecurity and compliance expectations, including MFA usage, least-privilege access handling, phishing escalation, secure onboarding and offboarding, and policy adherence
Support users across multiple locations and operating companies, coordinating remote and onsite support coverage while balancing priorities across business units
Coordinate with third-party vendors, carriers, MSPs, software providers, and hardware partners; track vendor escalations through resolution and communicate status to users and IT leadership
Prepare regular helpdesk performance summaries for IT leadership, identify recurring issues, and recommend corrective actions or continuous improvement opportunities
Collaborate with IT leadership on projects, upgrades, asset lifecycle management, reporting, and compliance initiatives

Experience

3–5+ years of IT support experience, with at least 1 year in a lead, senior, supervisory, or mentoring role
Strong working knowledge of Windows 10/11, macOS, Microsoft 365, Azure AD, endpoint support, networking basics, printers, mobile devices, and common business applications
Experience managing or improving ticketing system workflows, preferably with Freshservice, ServiceNow, or a similar ITSM platform
Ability to use helpdesk metrics and reporting to manage workload, improve service quality, reduce recurring issues, and communicate performance to IT leadership
Proven ability to coach, train, and support IT staff while building accountability, consistency, and strong documentation habits
Understanding of cybersecurity best practices, including MFA, phishing response, least-privilege access, secure account handling, and escalation of potential incidents
Strong communication, customer service, problem-solving, documentation, and follow-through skills
Experience supporting multi-site or distributed business environments preferred
Certifications such as CompTIA Network+, Security+, ITIL, Microsoft, or similar are preferred

Candidates must be authorized to work in the U.S. All prospective employees will be subject to our pre-employment background screening process following acceptance of a job offer, including criminal background check, driving records, as well as education and work experience verification, depending on the position.

We are a drug free workplace; drug and alcohol testing will be conducted as part of the post-employment offer process.

This company is an equal employment opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, Veteran status or other status protected by law.

Pay: $90,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service desk jobs in seattle, wa

Help Desk Manager

Help Desk Support

Help Desk Specialist

Service Desk Technician

IT Service Desk Tier 1

IT Support Specialist

Service Desk Technician L2

Technology Specialist 2026-27 - Highland Middle School

IT Support Technician

Field Services – IT Support Technician 2 (Non-Permanent)

Technical Support Specialist I (Desktop Support)

Manager, IT Service Desk

Office Support Specialist

IT Help Desk Technician

Information Technology (IT) Help Desk Specialist

Systems Analyst

Front Desk Receptionist/Administrative Assistant

Care Coordinator (Medical Receptionist/PSR)

Service Desk Dispatcher (Technician)

Help Desk Technician

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