Top 22 Service desk analyst Jobs in Seattle, Wa

Senior Manager- Enterprise Applications
Charlie's Produce —Seattle, WA
- $150,000 - $165,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
- Free parking
- Profit sharing
Quick Apply
Support Desk Analyst
Nscale —Seattle, WA
- $40,000 - $80,000 a year
- Azure
- Mid-level
- Windows
Quick Apply
IT Support Analyst II
Vimly Benefit Solutions —Seattle, WA
- $55,000 - $65,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Data Services Specialist (E)
Edmonds Community College —Lynnwood, WA
- $107,220.81 - $116,455.15 a year
- Weekends as needed
- Background check
- Office
- 3 years
- Health insurance
- Dental insurance
Product Support Analyst
Long Tail Health Solutions Inc. —Kirkland, WA
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
ERP Tech Analyst
HD Fowler Company —Bellevue, WA
- $37.98 - $47.60 an hour
- Full-time
- Computer science
- Computer Science
- ERP systems
- Profit sharing
- AD&D insurance
Quick Apply
4d
Oracle Functional Analyst II
King County —Seattle, WA
- $45.91 - $58.19 an hour
- Overtime
- Oracle
- Mid-level
- Office
- Paid holidays
- Disability insurance
11h
Manager, IT Service Desk
Brooks Sports, Inc —Seattle, WA
- $117,244 - $175,918 a year
- Full-time
- Computer Science
- Inventory management
- Office
- Health savings account
- AD&D insurance
IT Support Analyst
ICONIX Waterworks —Snohomish, WA
- $28.00 - $33.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
IT Product Manager I
Crane Aerospace & Electronics —Lynnwood, WA
- $129,850 - $156,950 a year
- Overtime
- Background check
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
13d
Senior Cogito Developer 3 (Access)
University of Washington —Seattle, WA
- $120,000 - $146,808 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- 403(b) matching
- Paid holidays
Senior Cogito Developer 3 (Clinical / Beaker-AP)
University of Washington —Seattle, WA
- $120,000 - $146,808 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- 403(b) matching
- Paid holidays
Senior Business Intelligence Developer 3 (Clinical / Cogito/ Caboodle/ Clarity/ Willow)
University of Washington —Seattle, WA
- $120,000 - $146,808 a year
- Full-time
- Computer Science
- SQL
- Bachelor's degree
- 403(b) matching
- Paid holidays
Senior Business Intelligence Developer 3 - Cogito/Caboodle/Clarity/Access/Radar/Grand Central (Hospital Capacity and Patient Flow)
University of Washington —Seattle, WA
- $120,000 - $146,808 a year
- Full-time
- Computer Science
- SQL
- Bachelor's degree
- 403(b) matching
- Paid holidays
FinOps AI / ML Engineer Assoc Director
Accenture —Kirkland, WA
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
- Paid holidays
- Disability insurance
7d
Vice President, Dispute Processing
Visa Technology and Operations LLC —Bellevue, WA
- $235,700 - $458,000 a year
- Full-time
- Hybrid work
- System design
- Office
- 8 years
- Wellness program
- Health savings account
Quick Apply

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Senior Manager- Enterprise Applications

Charlie's Produce -
Seattle, WA

Quick Apply

Job Details

Full-time
$150,000 - $165,000 a year

Benefits

Free parking
Profit sharing
Commuter assistance
Paid holidays
Health insurance
Dental insurance
401(k)
Employee assistance program
Vision insurance
Employee stock ownership plan

Qualifications

Managing technical support teams
Defect resolution root cause analysis
Application systems
Requirements design
Technical documentation
Software implementation
Enterprise solutions implementation
Enterprise software support
Maintaining data pipelines
Requirements management
System requirements definition
Managing projects
Analysis (software development lifecycle)
Project stakeholder communication
Cross-functional communication
Senior leadership
Production troubleshooting
Stakeholder management

Full Job Description

Company Description

Charlie’s Produce - Who We Are Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus.

With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.

What we offer:

An amazing company culture!
Medical/Dental/Vision on the first of the month following hire.
ESOP (Profit Sharing) and 401(k).
Paid vacations, paid holidays.
Pre-tax commuter benefits, and onsite parking.
Coverage under State Sick Leave.
100% Prepaid College Tuition for employees and their dependents.
Employee assistance program (EAP).

Additional Compensation Details:

$150- $165K annually
This role is bonus eligible
Potential 90-day performance-based raise
Yearly review with possibility of increase based on performance and tenure

Job Description

The Senior Manager, Enterprise Applications is responsible for the strategic leadership, governance, implementation, optimization, and support of the organization's enterprise applications portfolio. This role ensures that business-critical systems effectively support operational objectives, enhance user experience, and enable business growth. The Senior Manager leads a team of business analysts, developers, and support personnel while partnering closely with business stakeholders, IT leadership, vendors, and project teams.

The position plays a critical role in driving digital transformation initiatives, application modernization, process improvements, and operational excellence across enterprise platforms such as ERP, CRM, WMS, HRIS, BI, e-Commerce and other business systems.

This is a critical role within the organization with high impact. This role sits at the intersection of business stakeholders, technology team, implementation teams and is an integral part of overall Digital transformation.

Key Responsibilities:

Develop and execute the enterprise applications roadmap aligned with business and IT strategies in the areas of ERP, CRM, WMS, HRIS, financial systems, e-Commerce, Transportation Systems, and reporting platforms.
Understand and learn current legacy systems and continue supporting them til they are sunset.
Understand and support current digital transformation initiatives including ERP transformation program.
Partner with business leaders to identify opportunities for process improvement, automation, and technology enablement.
Evaluate emerging technologies and recommend solutions that improve efficiency, scalability, and user experience.
Establish governance processes for application lifecycle management.
Oversee the implementation, enhancement, integration, and support of enterprise applications while ensuring availability, reliability, performance, and security of business-critical systems.
Manage application upgrades, patches, releases, and vendor roadmaps.
Lead and develop a high-performing team of senior business analysts, developers.
Establish performance goals and professional development plans.
Foster a culture of accountability, collaboration, innovation, and customer service.
Build strong partnerships with business executives and department leaders.
Facilitate business requirements gathering and prioritization processes.
Translate business needs into technology solutions and implementation plans.
Serve as a trusted advisor for enterprise application strategy and investments.
Lead enterprise application projects from planning through execution and deployment and Ensure projects are delivered on time, within scope, and within budget.
Maintain appropriate controls over critical business systems
Support ERP modules and cross-functional processes across Financials, Supply Chain, WMS, e-Commerce, Transportation Management.
Develop training materials, job aids, and release communications; provide go-live and hypercare support.
Maintain documentation and traceability: requirements, decisions, risks/issues, change requests, and release notes.

Qualifications

Required Qualifications

Bachelor’s degree in Information Systems, Business, Supply Chain, Finance, or related field (or equivalent experience).
12–15+ years of progressive experience supporting enterprise applications.
5+ years of leadership experience managing teams and enterprise application portfolios.
Experience with ERP, CRM, WMS, supply chain, financial, HR, or customer-facing platforms.
Proven success leading large-scale application implementations and upgrades.
Strong experience working with business stakeholders and executive leadership.
Hands-on experience with at least one major ERP platform (e.g. Oracle, Microsoft Dynamics 365, SAP).
Strong requirements elicitation, documentation, and stakeholder management skills.
Understanding of end-to-end business processes and data flows across functional areas.
Proficiency with analysis and documentation tools (e.g., Visio/Lucidchart, Jira/Azure DevOps, Confluence/SharePoint, Excel).
Excellent written and verbal communication; ability to translate between business and technical audiences.
Strong troubleshooting and root-cause analysis skills
Ability to work with application owners and non-data teams
Comfortable operating production data pipelines with SLAs

Education:

Bachelor's degree in Computer Science, Engineering, or a related field.
Advanced degree preferred.

Preferred Qualifications

Experience with ERP implementations, rollouts, or multi-entity implementations; familiarity with change management practices.
Experience with any e-Commerce platforms and applications like Docusign and Adobe Sign.
Experience with any Service desk platforms similar to ServiceNow / Manage Engine will be added advantage.
Experience with any documentation management systems similar to Doclink / Altec.
Experience with Great Plains Financials management systems.
Knowledge of integrations and middleware (e.g., Boomi, MuleSoft, Informatica) and API concepts.

Additional Information

All your information will be kept confidential according to EEO guidelines.

All job offers for this position are contingent upon passing a criminal background check after a conditional offer of employment. No applicants will be disqualified based on the mere presence of criminal history, and an individualized assessment shall be conducted before any conditional offer of employment is revoked

Attorney General’s Washington Fair Chance Act guide

RCW 49.94.010

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

Recruiters - DO NOT CONTACT!

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Refine Your Search

service desk analyst jobs in seattle, wa

Senior Manager- Enterprise Applications

Support Desk Analyst

IT Support Analyst II

Data Services Specialist (E)

Product Support Analyst

ERP Tech Analyst

Oracle Functional Analyst II

Manager, IT Service Desk

IT Support Analyst

IT Product Manager I

Senior Cogito Developer 3 (Access)

Senior Cogito Developer 3 (Clinical / Beaker-AP)

Senior Business Intelligence Developer 3 (Clinical / Cogito/ Caboodle/ Clarity/ Willow)

Senior Business Intelligence Developer 3 - Cogito/Caboodle/Clarity/Access/Radar/Grand Central (Hospital Capacity and Patient Flow)

FinOps AI / ML Engineer Assoc Director

Vice President, Dispute Processing

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