Company: Alaska Airlines The Team:
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary:
The Supervisor Inflight oversees employee engagement and daily operations at Alaska Airlines and Hawaiian Airlines. This includes supporting the Flight Attendant (FA) group by ensuring the Service Framework is performed and executed and providing FAs with resources and information needed for success. This position is responsible for assisting in the operation by meeting inbound and outbound flights, problem solving, mitigating delays, meeting, or exceeding performance objectives, including safety, reliability, and customer satisfaction. As a people leader, the Supervisor will maintain consistent applications of company and contractual policies as they related to FAs in all domiciles.
Key Duties:
- Supervise and direct work of all Flight Attendants based and traveling through the hub to ensure safe and efficient operations are met; this includes regulatory compliance, customer service, performance, and reliability objectives.
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Demonstrates commitment to Alaska and Hawaiian’s flight attendants by providing superior customer service, uphold professional standards, and perform their job defined by company policy and the Flight Attendant Manual (FAM); this includes ensuring frontline employees are supported and recognized by meeting time-sensitive team member expectations
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Supervise the execution of, and on-going adherence to, new or existing policies and procedures by ensuring Flight Attendants are up to date on required training, bulletins, company updates, and required tools.
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Drive engagement initiatives to create a culture based on the Care Framework.
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Coach and mentor Flight Attendants through effective and ongoing feedback.
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Sustain Flight Attendant appreciation and recognition initiatives.
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Develop people through effective performance management and ongoing feedback focusing on coaching in the moment and in the following areas: attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict.
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Investigate and report delays and irregular flight activity and propose solutions in how to avoid such delays in the future.
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Create a culture of accountability by see it, own it, and change it.
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Influence team culture through positive actions, presence, and reinforcement of behaviors.
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Engage with Flight Attendants at outbound and inbound flights.
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Take initiative to address problems and implement improvements.
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Lead and participate in additional project work.
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Liaise with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information as requested.
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Performs other duties as assigned.
Job-Specific Experience, Education & Skills:
Required
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3 years of customer service experience.
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Bachelor’s degree, or an additional two years of training/experience in lieu of this degree.
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Must be able to clear the pre-employment DOT testing & background check process.
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Ability to complete Alaska Airlines’ initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training.
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Able to reach 80 vertical inches while wearing shoes and/or standing on your toes.
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Able to swim 90 feet assisted with a life vest.
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Must be able to lift up to 35lbs.
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Must be able to meet the company's grooming, uniform and appearance standards.
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Able to demonstrate the physical ability to perform the duties of a flight attendant.
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Possess and/or obtain a current passport with unlimited access in and out of the United States. Employees with non-U.S. passports also will need any appropriate travel documentation.
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Must be able to fly unrestricted in and out of all countries within which Alaska Airlines and Hawaiian Airlines operates.
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Ability to write routine reports and correspondence.
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Ability to interpret a variety of instructions furnished in written, oral, and schedule forms.
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Proven ability to problem solve and deal with ambiguity, while offering effective solutions in the moment.
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Proven ability to coach, mentor, and lead frontline employees in an engaging, positive, and constructive manner.
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Ability to work independently and as a team player by enthusiastically working towards continuous improvement in the operation.
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Able to demonstrate the physical ability to be on your feet for long periods of time.
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Ability and willingness to fly as a crew member as needed, including during irregular operations, and inclement weather conditions.
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Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.).
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High school diploma or equivalent.
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Minimum age of 21.
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Must be authorized to work in the U.S.
Preferred
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3 years of Inflight experience.
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Experience preparing verbal and written investigative reports.
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Knowledge of aviation industry.
Job-Specific Leadership Expectations:
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Salary Range: $89,100 - $108,000 / year Salary Details:
Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don’t typically hire at the top of the range.
Total Rewards:
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
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Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
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Comprehensive well-being programs including medical, dental and vision benefits
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Generous 401k match program
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Annual bonus plans
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Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements:
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information:
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Management Location: Seattle - Airport Featured Job: 0 L:: #LI-B
