Summary:
ETS Risk Management is seeking an experienced GSOC, Travel and Events Operator to join our embedded team supporting one of our longstanding clients. The 24/7 Global Security Operations Center provides critical support across physical security operations, incident response, and global crisis management for our clients worldwide corporate workforce and facilities.
This role offers a unique opportunity to work within a fast-paced, high-performing security environment supporting global safety and security initiatives. The successful candidate will be required to travel both domestically and internationally to embed within various Operations Centers in support of client-sponsored events and special projects. During these deployments, the Operator will work closely with internal teams and stakeholders to support operational security, incident coordination, and event safety initiatives.
Outside of event deployments, the Operator will play a key role within the GSOC environment and will be responsible for access control management, CCTV monitoring, incident response, customer service, and other operational duties as required. The successful candidate will ensure all operations are conducted in accordance with established policies, procedures, and client standards while always maintaining professionalism and operational excellence.
Operators work in a 24/7 environment utilizing a wide range of security technologies and intelligence tools, including access control systems, alarm monitoring platforms, CCTV systems, business intelligence resources, and open-source media monitoring tools. The team supports incidents and
events that may impact the client’s people, assets, operations, facilities, and brand reputation on a global scale. Operators are expected to work collaboratively with internal departments and external partners to respond effectively to security incidents and emerging situations.
Success in this role requires strong decision-making abilities, excellent communication skills, adaptability, and a proactive mindset. Candidates must be capable of managing competing priorities in a dynamic and fast-moving environment while maintaining a high level of attention to detail.
Strong time management and the ability to continuously prioritise tasks are essential in delivering effective support services within this operational setting.
This position operates on a 4/10 schedule outside of event deployments. During event periods, working hours will be aligned with operational requirements and may include overnight shifts, weekends, public holidays, and extended hours during critical operations or live events. Candidates must be flexible and willing to travel as required to support client operations globally.
Duties and Responsibilities:
- Monitor CCTV and/or alarms to dispatch security or emergency response personnel to assist in mitigating safety and security hazards.
- Integrate with external teams to support client focused initiatives.
- Investigate and triage security incidents.
- Utilize various communication platforms concurrently to escalate security issues and investigative findings to the appropriate stakeholders.
- Maintain a working knowledge of GSOC and event-specific standard operating procedures.
- Coordinate a varying sized team of operators to triage incidents and crises, both in a GSOC and event setting.
- Draft, review, and distribute stakeholder and emergency notifications.
- Write and/or quality check event logbooks and extensive reports detailing the GSOC’s response to incidents and crises.
- Understand and implement incident/crisis management tactics without strict guidelines and limited direct supervision.
- Assess various intelligence notifications to determine probability and severity of incident impact to client assets, people, property, or brand.
- Participate in tabletop exercises and feedback sessions pre and post event.
- Provide first line assistance to corporate employees and travelers in all concerns relating to safety and security.
- Create and facilitate event-related trainings.
- Coordinate with multiple partner teams simultaneously and follow proper procedures to manage a variety of incidents, from minor incidents at the local level to global crises.
- Display excellent customer service through radio, phone calls, emails, and chats with customers.
- Manage personal business travel budget and report expenses.
Qualifications:
Must Have
- Prior experience in a GSOC, Security Operations Center (SOC), Tactical Operations Center (TOC), or similar.
- Experience with security systems, including alarm monitoring, electronic access control, and CCTV.
- Experience with multi-modality dispatch (radio, phone call, and messaging, amongst others).
- Must be able to travel approximately 60% of time annually, international and domestic.
- Must have and be able to maintain a United States passport.
- Must be able to obtain work permits, visas, and/or other as needed to support event travel.
- Comfortable in ambiguous situations with a self-starter mentality
- High school diploma or equivalent
- Strong Customer Service skills
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced, at times stressed, work environment.
- Comfortable with a high-tech working environment and willing to learn new tools and innovations.
- Flexibility to work a variety of different shifts and willingness to assist the team with overtime when needed.
- Proficient in Microsoft Windows and Office Suite
Nice to Have
- Experience in Event Security or Security Project Management
- Bachelor’s degree in international Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice, or related discipline
- Experience with mass communications systems
Why work with ETS?
- Development and growth opportunities with an international team
- Breadth and range of work
- International Travel
- Competitive salary
- Transit stipend of $54 USD per fortnight
- Medical coverage - A questionnaire will be provided to ensure that your coverage is relevant and beneficial to you
- 401(K) plan with a 3% contribution from ETS
Who are we looking for?
The ETS group has developed a team focused on responsiveness and agility. Our services are complemented by a strong ethos of integrity, client privacy, and ethical business practices with all stakeholders, including partners and suppliers. We pride ourselves on having forged a cohesive, professional team that shares the same work ethic and values and can interoperate with stakeholders across all cultures, industries, and professions.
All responses should be sent to:
[email protected]
[email protected]
Pay: $70,000.00 - $74,000.00 per year
Work Location: In person
