Seasonal Bellperson / Concierge
The Sound Hotel , a Tapestry Collection by Hilton | Seattle, WA
The Sound Hotel, a Four Diamond, award‑winning luxury hotel in downtown Seattle, WA is hiring a Seasonal Bellperson / Concierge to join our team. Managed by Hotel Equities, a multi-award-winning hotel development, and hospitality management company.
This seasonal position is expected to end near the end of September, with some flexibility for the ideal candidate.
Job Overview
As a Bellperson / Concierge, you will be one of the first and last points of contact for hotel guests. This guest‑facing hospitality role focuses on luggage assistance, guest escorts, directions, and concierge‑style service to ensure an outstanding hotel stay.
This position is ideal for candidates with customer service, hotel, concierge, valet, or front‑of‑house experience who enjoy interacting with guests in a fast‑paced luxury hotel environment.
Key Responsibilities
This position must be able to perform the following duties with or without reasonable accommodation:
- Greet hotel guests promptly with a friendly, professional attitude
- Provide bell services including loading, unloading, and transporting guest luggage (up to 50 lbs.)
- Escort guests to rooms and explain room features, hotel amenities, and services
- Assist guests with directions, transportation information, local attractions, dining, and hotel outlets
- Maintain organized luggage storage and accurately tag guest items
- Deliver packages, messages, and guest items to rooms and meeting spaces
- Communicate room or service issues to housekeeping and hotel leadership
- Remain attentive and service‑oriented during busy periods and special events
Schedule & Availability
- Up to 40 hours per week
- Must be available for flexible hotel shifts, including evenings, weekends, holidays, and overtime
- Seasonal role ending near late September, with flexibility for the right candidate
Additional Duties
- Deliver guest laundry, newspapers, mail, and VIP items
- Maintain cleanliness of bell carts, storage areas, and equipment
- Update reader boards and public area signage
- Answer the bell desk phone and provide guest assistance
- Support related hotel departments as business needs require
- Other duties as assigned by hotel management
Physical & Work Environment Requirements
- Ability to stand and walk for extended periods
- Ability to lift, push, pull, or carry luggage and packages up to 50 lbs.
- Frequent bending, stooping, reaching, kneeling, and use of bell carts
- Work indoors and outdoors in varying weather conditions
- High level of guest and team interaction throughout each shift
Safety Requirements
- Compliance with OSHA safety guidelines and required use of PPE
- Minimal routine exposure to hazardous materials with possible incidental exposure
Qualifications
- 1+ year of customer service or hospitality experience preferred
- High school diploma or equivalent
- Strong verbal communication skills in English
- Ability to follow written and verbal instructions
- Basic math and organizational skills
- Strong time‑management, coordination, and decision‑making abilities
- Legal authorization to work in the United States
Amazing Benefits At A Glance:
- Employee Monthly parking available for $75.00
- Employer paid Orca card after 30 days
- Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account
- Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match
- Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked
- Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
- Other benefits: Dailypay- same day pay up to 80% of your daily earnings
- Shoes for Crews Program- 50% off work shoes with no upfront costs
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- Third Party Perks (Movie Tickets, Attractions, Other)
- Hilton Team Member Travel Program (Book Hilton hotels worldwide starting at $40!)
EQUAL EMPLOYMENT OPPORTUNITY
The Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.
Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.
All candidates will be required to complete a pre-employment background check.
Please note that this job description is not an exclusive or exhaustive list of all functions that a Seasonal Bellperson/Concierge may be asked to perform.
Job Type: Seasonal
Pay: $21.30 per hour
Benefits:
- 401(k)
- 401(k) matching
- Commuter assistance
- Employee discount
- Flexible schedule
- Paid sick time
- Professional development assistance
- Referral program
Application Question(s):
- This is a seasonal role expected to end near the end of September. What specifically attracted you to a seasonal position, and are there any obligations or timing considerations we should be aware of before that date?
Experience:
- Hotel: 1 year (Preferred)
- Concierge: 1 year (Preferred)
Language:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Relocate:
- Seattle, WA 98121: Relocate before starting work (Required)
Work Location: In person
