Community Association Manager
Emerald Management & Consulting is seeking an experienced Community Association Manager to manage all aspects of an assigned portfolio of association clients. This role reports to the Director of Association Manager & Assistant Director of Association Management and will work closely with Emerald team members, Board members, and homeowners. This position requires a candidate with proven experience managing multiple associations. We are seeking candidates with at least three (3) years HOA/COA experience and a CMCA® or higher designation.
The successful candidate will be a self-starter with strong organizational & leadership skills, attention to detail, and demonstrate good judgment and decision-making. In addition, the position requires the ability to meet deadlines, work independently, and demonstrate the ability to multi-task and work well under pressure. Candidates must be comfortable working in an essentially paperless environment that uses technology to full advantage. Experience in high-rise association management is desired and a good understanding of homeowner & condominium association governing documents and standards is ideal.
Essential Duties and Responsibilities:
- General administrative functions: policy review and recommendations; procedures implementation, including common area rules, collection of assessments, amenity operations, and communications; oversee procurement of insurance; ensure Board of Directors obtains insight from qualified professionals when retaining CPAs, attorneys, reserve study specialists, landscape professionals, architects, engineers, etc.; attend meetings including Board meetings, annual meetings and budget meetings; and, maintain operations and customer service in positive effective manner.
- Maintenance of common areas: work closely with service providers; ensure contracts for services are appropriate, competitive and performed according to specifications; oversee expense forecast and operating budget; implement preventative maintenance schedule; and, evaluate and hire on-site employees versus bidding out to contractors.
- Financial management: ability to review and interpret financial reports; monitor budget, income and expenses; ability to explain budget and financial reports to Board; approve invoices in a timely and accurate manner, and only after services are verified; understand and communicate collection policy to Board and work with collection attorney for optimal outcome; and, work with committee and/or Board to approve and ratify annual budget.
- Policy matters: Understand and uphold associations’ governing documents; advise Board on policy matters; evaluate policies to ensure they comply with governing documents and state statute; and, work with Board to update House Rules, adopt Resolutions, and amend Bylaws and/or Declaration.
- Environmental Standards: evaluate need for energy efficient equipment and lighting; plan for sustainable landscaping; seek out city, county and/or utility incentive programs for energy conservation; and, research and implement conservation options such as electric vehicle charging stations and bicycle parking racks.
- Other duties as assigned by supervisor from time to time.
Knowledge, Skills and Abilities:
- A minimum of three (3) years of experience association management
- Ability to plan, communicate, implement, evaluate, and adjust accordingly
- Ability to communicate clear and timely responses to issues, requests, and problems
- Proactive approach to problem solving and determining opportunities for improvement.
- Proficient skills in Microsoft Office software
- Experience in a leadership role with strong and proven leadership skills
- Excellent knowledge and understanding of WUCIOA and Washington State statutes governing homeowner and condominium associations. as well as quality standards and human resources
- Ability to interpret and apply governing documents, Washington State statutes, and Association policies while providing professional guidance to Boards of Directors
- Experience assisting Boards with compliance related to evolving legislative and operational requirements affecting community associations
- Negotiation skills, conflict resolution, and conflict management experience
- Excellent time management ability and able to multitask with a strong understanding of core manager duties
- Ability to maintain professional relationships within a team while providing high levels of customer service
- Ability to keep company and client information strictly confidential
- Strong desire to succeed in an entrepreneurial environment
Essential Physical Abilities:
- Sufficient clarity of speech and hearing or other communication capabilities to discern verbal instructions and communicate effectively with others in person, via email and by telephone
- Sufficient visual and mental acuity to comprehend written work instructions and make determination of necessary actions required to meet the presentation standards
- Sufficient manual dexterity to operate standard office equipment
- The selected individual must be able to perform all essential job functions with or without reasonable accommodation
Hours, Compensation & Location:
- Full-time position; Monday – Friday, some night meetings; flexible schedule may be available.
- Compensation based on experience
- Opportunities to earn commission
- Three (3) weeks PTO begin accruing immediately upon starting
- Up to twelve (12) paid holidays per year
- Full benefits package available including medical, dental, vision, and life insurance with generous employer contributions; access to HSA or FSA; short-term and long-term disability insurance; and 401k with employer matching. Optional ancillary benefits available for selection.
- Cell phone and mileage reimbursement
- WSCAI membership and professional development assistance
- Position is located at the company corporate office in Seattle (Tukwila), WA as well as at your home office based on a mutually agreed schedule. Applicant must live in Washington, within driving distance to the corporate office or be willing to relocate to Washington. Applicant must be willing to travel for meetings and site visits within the Puget Sound area.
This position requires a person who is eager to learn and is willing to listen openly, respond to feedback constructively, and be a proactive team member. We are looking for someone with enthusiasm for the position and a desire to work with our team to develop the skills necessary to be successful. The right team member may not have all required experience but is willing and able to learn new tasks and responsibilities. This position is immediately available for the selected candidate. Please apply with cover letter, compensation requirements and résumé.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Property Management: 3 years (Required)
License/Certification:
- Driver's License (Required)
- CMCA or higher certification (Preferred)
Ability to Relocate:
- Seattle, WA 98168: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: From $80,200.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Property Management: 3 years (Required)
License/Certification:
- Driver's License (Required)
- CMCA or higher certification (Preferred)
Ability to Relocate:
- Seattle, WA 98168: Relocate before starting work (Required)
Work Location: In person
